ipaymy Reviews 

Antwoord van ipaymy

20 jul 2023

Hi Judy, thank you for sharing your feedback on your experience with our services. We truly appreciate your input as it helps us identify areas for improvement.

At ipaymy, we understand the importance of staying competitive in the market, and we continuously strive to provide the best rates and efficient processing to our customers.

We have recently launched our next business day payout service, Flash Pay in Singapore and Hong Kong. Find out more in our Product Updates here: https://help.ipaymy.com/en/collections/3618530-product-updates

Your feedback is invaluable to us, and we are grateful for the opportunity to learn from your experience. If you have any additional suggestions or specific areas you believe we should focus on, please do not hesitate to share them with us.

If you have any further questions or concerns, please feel free to reach out to our customer support team. We are always here to assist you.

Antwoord van ipaymy

20 jul 2023

Hi MT, thank you for taking the time to share your thoughts on our product! We're thrilled to hear that you appreciate our clean and simple interface. It's always been our top priority to create an intuitive user experience that allows our customers to navigate our platform effortlessly.

At ipaymy, we continuously strive to improve and refine our product to meet the needs of our users. Your feedback is invaluable to us, and we'll keep your comments in mind as we work to enhance our offerings further.

If you have any more insights or suggestions, please don't hesitate to reach out. We're always open to feedback and are eager to hear your thoughts.

Antwoord van ipaymy

3 jul 2023

Hi Hui Min, thank you for taking the time to share your experience! We greatly appreciate your kind words about our customer service. Providing exceptional service is always our top priority, and we're thrilled to know that we met your expectations.

If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the near future!

Antwoord van ipaymy

28 jun 2023

Hi Jer, thank you for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our prompt payment inquiry support. We understand that timely and efficient responses are vital, and we're delighted that we have been able to meet your expectations by addressing your enquiries within hours, and sometimes even within 15-30 minutes.

We're delighted that you have chosen ipaymy for your annual recurring payments. We understand that reliable and responsive customer support is crucial in selecting a payment service provider, and we are committed to delivering exceptional service to meet your needs.

Should you require any further assistance or have any additional feedback, please feel free to reach out to us. We appreciate your trust in ipaymy, and we look forward to serving you with excellence in the future.

Thank you again for your kind words and for choosing ipaymy as your payment solution.

Antwoord van ipaymy

28 jun 2023

Hello, Martin! Thank you for your feedback, and we appreciate the opportunity to clarify the payment process. We acknowledge that although we process payments through FAST transfers, they are not immediate like PayNow. This is because we require some time to receive funds from your credit card bank.

However, we understand the importance of faster fund transfers, especially when it comes to reaching your recipient sooner than our standard 2-business day processing period. That’s why we’re excited to announce the launch of our new service, ‘Flash Pay.’ With Flash Pay, we can now process your payments for next-day payout.

If you’d like more information about this service, please don’t hesitate to contact us at support@ipaymy.com. We’re here to assist you and provide further assistance. Thank you!

Antwoord van ipaymy

6 jun 2023

Hi Kenny, thank you for taking the time to share your feedback! We are thrilled to hear that your onboarding experience was fast and hassle-free. Delivering a seamless onboarding process is one of our top priorities, and we're glad we were able to meet your expectations.

We understand that timely payments are crucial, and we're delighted to hear that you received your payment without any delays. Our team works diligently to ensure prompt and efficient processing, so you can focus on what matters most.

We truly appreciate your business and look forward to serving you with the same level of excellence in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing our services!

Antwoord van ipaymy

5 jun 2023

Hi Samuel, thank you for sharing your wonderful experience with us! We're delighted to hear that our team member, especially Vanessa, was helpful throughout your journey with ipaymy.

We take great pride in providing exceptional customer service, and it's truly rewarding to know that Vanessa's assistance made a positive impact on your experience. We'll make sure to pass along your kind words to her and acknowledge her outstanding efforts.

If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out. We're here to support you every step of the way.

Thank you once again for choosing ipaymy. We value your trust and look forward to serving you in the future.

Antwoord van ipaymy

5 jun 2023

Hi Kok Chiang, thank you so much for your kind words and positive review! We're thrilled to hear that you found our feedback helpful and prompt. Providing timely assistance is one of our top priorities, and it's wonderful to know that we met your expectations.

We strive to deliver the best possible service to our customers, and your feedback serves as great encouragement for our team. We genuinely appreciate your recognition of our efforts in providing valuable assistance.

If you have any further questions or require any additional support, please don't hesitate to reach out. We're always here to help.

Thank you once again for taking the time to share your experience with us. We look forward to assisting you in the future.

Antwoord van ipaymy

30 mei 2023

Hi Vicki, thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused by the recent changes to our fee rates. We understand that transparent communication is crucial, and we regret that we did not meet your expectations in this regard.

We would like to clarify that the introduction of the expiry date for the fee rate was a decision made based on various factors, including market conditions and internal considerations. However, we acknowledge that the sudden notification might not have been ideal.

Your feedback is valuable to us, and we will take it into account as we continue to improve our customer approach. We understand your decision to discontinue using our platform, but we would like to assure you that we are committed to enhancing our communication processes to prevent similar issues in the future.

If there’s anything else we can do to address your concerns or assist you in any way during the remaining period, please don’t hesitate to reach out to us. We genuinely value your patronage and hope to have the opportunity to serve you better in the future.

Antwoord van ipaymy

25 apr 2023

Hi Kate, thank you for your 5*review! Don't forget that you can earn discounts by referring friends to ipaymy.

See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program

Antwoord van ipaymy

17 apr 2023

Hi GC, thank you for your review and feedback! We will continue to improve our platform and services to ensure a smooth process for our users. We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.

Antwoord van ipaymy

10 apr 2023

Thank you Pete for your kind words and review! We are happy to hear that you had an awesome experience with using our platform.

We love to hear our customers' feedback, so please get in touch again in the future if you have anything more to share with us.

Antwoord van ipaymy

11 apr 2023

Hi Adi, thank you for your review. Please allow 2-3 business days to reconcile payments as they do not update it immediately upon receipt of payment.

In the event if it is still not updated on their end after, we do provide a bank advice upon payment completion which you can share with them as proof of payment. Feel free to reach us at support@ipaymy.com if you need further clarification!

Antwoord van ipaymy

10 apr 2023

Hi KH, thank you for your 5* review, remember that your payments can be cheaper if you refer your friends or businesses to ipaymy. You can also refer to our current promotions article for the latest promotions for discounts!

Find out more here:
https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
http://help.ipaymy.com/en/articles/6360497-current-promotions

Antwoord van ipaymy

25 apr 2023

Hi Lily, thank you for your review and feedback. We hope your recent payment still provided you with a 5 star experience. For car loans, we currently support payments directly to external provider's bank account and not to an individual's bank account.

Feel free to reach out to us via support@ipaymy.com if you have any further questions regarding any other payment setup or capability on our platform.

Antwoord van ipaymy

10 apr 2023

That's exactly what we hope all customers can achieve! Efficient and fast payments.

Thank you for your review, and remember that your payments can also be cheaper if you refer your friends or businesses to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program

Antwoord van ipaymy

31 mrt 2023

Hi Dennis, thank you for your 5*review! We are delighted to hear that you had a great experience with ipaymy so far.

We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.

Don't forget that you can earn discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program

Antwoord van ipaymy

31 mrt 2023

Hi Jack, thank you for your review and feedback! Thanks for being a customer with ipaymy! We do run promos from time to time and do our best to maintain an updated list of eligible cards for rewards.

You can refer to the following articles for more information:
https://help.ipaymy.com/en/articles/6360497-current-promotions
http://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy

Antwoord van ipaymy

13 mrt 2023

Hi Winnie, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.

Antwoord van ipaymy

23 feb 2023

Hi Bertram, thank you for taking the time to provide this feedback. We completely understand that it's important for you to maximize the points and rewards you earn on your card through payments made on ipaymy.

We strive to keep ourselves up-to-date with various card issuers' terms and conditions to determine which cards may be eligible for points and rewards by maintaining a comprehensive list that can be found here: https://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy. Additionally, all transactions made on eligible cards are backed by our points guarantee.

We hope that the experience of making your payment was a 5-star one, and we are always here to help should you have any questions or concerns.