iPlum Reviews 

Fantastic service. Very helpful to separate business from work on the same cellphone.

I love using iPlum's second-line mobile app. iPlum has made it easy to separate my personal and work calls.

iPlum's customer service agent was extremely diligent with troubleshooting the immense amount of spam calls and messages that were getting through on my business line. Their service is prompt, professional, and thorough and is scheduled on the customer's end. Outstanding!

I am pretty satisfied with the phone line portion of the app. I do wish I could add a contact from the voicemail page right after listening to a voicemail. I switched to the fax service more recently and am not satisfied with it. I get an email confirming that a fax was sent to a certain number but there is no option to get a copy of what was faxed or prove even what file was sent. This really doesn't work out well when you are later trying to prove when and what was sent. I emailed iplum about it and never got a reply. After seeing the below reply, I am really looking forward to the update on the fax and I will stick with the fax subscription for a little longer to see how it works. 2nd Edit: iplum reached out and I spoke with an account manager...I now know where to go to see my sent faxes!

I have been using iPlum for my business since Jan 21. The service is excellent, dependable, easy to use, and cost-effective. Any time I have contacted support, they have replied promptly and effectively. I highly recommend iPlum.

I switched from another 2nd line provider to iPlum because of all the added benefits. I appreciate having the option to keep business contacts separate from personal, the ease in sending texts, and the clarity of instructions for virtual attendants. It has also cut down on the spam calls tremendously! I put off doing this because I was afraid of issues if I ported my old number— like delays in service or lost messages, but there were none. IPlum makes it easy to do! Wish I had done it a year ago!!!

iPlum is a very convenient side telephone for my small business. They have excellent courteous customer service.

I am very pleased with iPlum. More secure, less expensive than previous solution I'd found for my business. I guess the reason I don't mark it LOVE IT or EXCELLENT is that once a month or so, I will discover that my mobile iPlum app is completely logged out... So I have missed incoming calls, I've missed texts.. until I HAPPEN to open the app to make a call myself. This is very problematic and has created a bit of paranoia about the app.

All other functioning is good to very good.

It was easy to schedule a troubleshooting session with a representative who called right on time. He was friendly and fixed my issues efficiently and effectively. I have also gotten quick responses to my email queries, so phone calls are rarely needed. But when they are, iPlum delivers the help I need.

Jake was very helpful and I was able to get what I needed and wanted. Thanks, Iplum for your excellent services.

Shortly after submitting my last review, a customer service specialist called me and helped me to update my iPlum settings. So, all previously mentioned issues have been resolved. The sound is now much more clear and I can answer my calls as they come-in. Excellent customer service!!!

I don't like the customer service. I don't get notifications and miss many texts and calls. I don't like the actual interface either. I don't find it user friendly. I'm switching services by the end of the year.

FYI
This review was originally two stars. I think I gave them too much credit initially. After interacting with Iplum, I will not take the professionalism of Spruce for granted in the future.

It took a full day for me to be notified that I had a voicemail, even though I knew I had a missed call.

I am so happy with iPlum. It allows me to carry only one phone and reliably and easily separate my private life from my practice.

My consultant was so patient with me. I didn't even know how best to describe my questions but he was so helpful. Really impressive.

Overall easy to use and manageable! Decent price for the program and BAA. Wish the icons on side were bigger and to make them easier to click on

So far it has worked well for keeping business and personal stuff separate. I feel good having a HIPAA compliant phone line without having to get a seperate phone.

I paid for hippa compliance. I get spam calls. I get pornographic marketing. When I find a service that works like it should I’m gone. I run a business. Update. Service manager called me and suggested that I keep blocking the numbers individually or going into the system and put each phone number in until they eventually stop. I’m not sure about other business owners but I don’t have time to be inundated with pornography and manually blocking each number hoping that they eventually stop. No worries I’m still a customer but I’m definitely looking elsewhere.

Good service for decent rates. The app is a little clunky and not super intuitive (should be able to get around easier). But overall it is a good value for the money.

Generally good, but I was not notified of any issues when my credit card needed updating. So on a Friday evening I went into panic that suddenly things might not be working. Support was responsive and I got things set back up, but I'm not sure if that technically would create any problems with HIPAA if they suddenly dropped by text backups on me.

I've also had issues with the app not playing nice with Bluetooth headphones. If I try to listen to a VM on them, it keeps disconnecting and going back to phone.