Very straightforward booking process. The team were responsive and I got my phone fixed same day. This service is great if you are time poor and Marty was so lovely and efficient. Would recommend.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very quick at responding my repair request and come out within a few hours Screen looks good Very friendly gentlemen Thank you
Initially received a quote for £159 later wanted to charge £30 additional for call out and agreed to take £160 cash only, Installed an worn off Display and refused to let me take the Picture... Toon meer
Bedrijf heeft geantwoord
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoon reparatiewinkel
- Computerreparatie
- Stacaravanbenodigdheden winkel
- Telefoonreparatieservice
- Schermreparatieservice
- Vakopleiding
Geschreven door het bedrijf
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Contactgegevens
128 City Road Old Street, EC1V 2NX, London, Verenigd Koninkrijk
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4,2
Goed
633 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Same day service at my home!
I contacted Irepairman who I found via Google search. They answered my call on the first attempt and booked a same day appointment for me at my home. They fixed my phone in front of me within 30 minutes which was quicker than I imagined as I needed a complete new screen. Even though I never used their service before, they were amazing and so quick and I will definitely be using them again when the occasion arises.
7 september 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Marjan Nadem,
Thank you for your wonderful review! We’re so pleased to hear that you had a great experience with our same-day home service. Fixing your phone quickly and efficiently is exactly what we aim for, and it’s fantastic to know we exceeded your expectations.
Your kind words and trust mean a lot to us, and we’re delighted to hear you’ll be using our services again in the future. We’re always here whenever you need us!
Best regards,
Team iRepairMan
Fast Repairs
The technician arrived promptly at my home and quickly got to work on my phone. In no time, they had diagnosed the issue and skillfully repaired it. The process was efficient, professional, and hassle-free. I was impressed with how fast and smoothly everything went, and my phone is now working perfectly again. Highly recommend their service for anyone needing quick and reliable repairs!
6 september 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Brain Manco,
Thank you for your kind words and positive feedback! We’re delighted to hear that you were impressed with our prompt, professional, and efficient service. It’s always our goal to make the repair process as smooth and hassle-free as possible.
Your recommendation means the world to us, and we’re thrilled that your phone is working perfectly again. If you ever need assistance in the future, we’ll be here to help!
Best regards,
Team iRepairMan
Rapid response - great workmanship with no fuss.
Rapid response, great comms, arrived at my hotel on time. Lovely, knowledgeable guy.
No fuss, did an iPhone screen and battery change within half an hour and my phone is a good as new.
Reasonably priced, too. Definite recommend.
6 september 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your fantastic review! We’re so glad to hear that you were pleased with our rapid response, clear communication, and efficient service. It’s great to know your iPhone is as good as new and that you found our pricing reasonable.
Your recommendation means a lot to us, and we’re always here to help whenever you need us. Thank you for choosing iRepairMan!
Best regards,
Team iRepairMan
The best repair service so far
The best repair service so far.
Was on time, screen fixed within 20 minutes.
excellent service from Marty.
Would definitely recommend.
3 september 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Alex Leo,
Thank you for your kind words and amazing feedback! We’re thrilled to hear you were happy with the prompt service and quick repair. Marty is dedicated to delivering excellent results, and it’s wonderful to see his efforts recognized.
Your recommendation means the world to us. If you ever need assistance again, we’ll be more than happy to help!
Best regards,
Team iRepairMan
engineer came repaired my phone very…
engineer came repaired my phone very quickly and great job well pleased with
24 augustus 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Jas,
Thank you for your kind feedback! We’re so glad to hear you were pleased with the quick and efficient repair service. Your satisfaction is our priority, and it’s great to know we delivered on your expectations.
If you ever need assistance again, we’re just a call away!
Best regards,
Team iRepairMan
Bad communication and not a proper fix on my phone
Communication wasn’t great, they were due to fix my phone between 6 and 7pm on a Friday but I had to phone them at 7 to find out where they were only to be told they didn’t have the part they needed so would be coming the next day. Again throughout the Saturday I had to keep calling and messaging to find out when they were coming. Eventually I was told 7pm but they didn’t turn up until 8:20…Then I was told they could replace the button on my phone but not the fingerprint recognition which was the whole point. So it was £90 for not a lot and I still ended up having to get a new phone. If I was told this when I booked I wouldn’t have done it and I was a bit annoyed I had to pay in advance and wasn’t offered even a partial refund for the delays and the fact it wasn’t properly fixed. The man was very nice when he eventually came but I wouldn’t recommend.
10 augustus 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Harriet Smalley,
Thank you for your feedback, and we’re sorry to hear that your experience did not meet your expectations. While we strive to provide prompt and effective repairs, we acknowledge that delays and miscommunication occurred in this instance, and for that, we sincerely apologise.
Regarding the repair outcome, we regret that the fingerprint recognition issue couldn’t be resolved as anticipated. Some repairs, unfortunately, come with hardware limitations, but we understand your frustration and wish we had been able to set clearer expectations at the time of booking.
We appreciate your understanding and value your feedback as it helps us improve our services. Should you have any further concerns or questions, please don’t hesitate to reach out.
Best regards,
Team iRepairMan
Worst experience - Do NOT recommend
I requested a same-day repair of an iPad for our office, which had to be scheduled 3 days in advance and on top of that they arrived 3 hours late.
The repair they completed was with an incompatible screen. We have been left with an iPad that has cracks all around the screen, is extremely dark and cannot use Face ID. Their service is not worth the money.
I have been requesting a refund for a job that was not completed to the standard I was promised, however all they ask for is me to spend more money and send the device away for a week.
Do not use this company, they do not have the expertise to carry out the services they sell.
22 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Vanessa,
Thank you for your feedback. We're sorry to hear that our service did not meet your expectations. We want to ensure you know we are committed to providing quality service. To resolve this issue, Don't hesitate to get in touch with me directly at support@irepairman.co.uk to discuss the best way to move forward.
Sincerely,
Customer Support Team
Quick and efficient service
Quick and efficient service! iRepairMan.co.uk fixed my phone at home on the same day. The technician was professional, and the convenience was unbeatable. Highly recommended for fast, hassle-free repairs!
12 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Frank Simmons,
Thank you so much for your kind words! We're thrilled to hear that you had a quick and efficient experience with our service. Our goal is always to provide convenient and professional repairs, and it's great to know we hit the mark. We appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Company Director
DO NOT! The Stress and Frustration continue!!!Update from my review 05.08.2024
Phone finally received and of course unrepaired!
I can't believe I. gave this shop £75.00
For Pick up and Delivery this is basically what they have done to my phone
They've switched it "ON" then sent me a video via Whatsapp showing it
Confirmed by email quoted "it's been repaired and fully operational"
Asked the payment ....and to find out in fact it has not been repaired...
Anyway happy to get my phone back God knows what they have done to my datas as I cannot switch on the phone
WORST EXPERIENCE AND AWFUL SHOP EVER. SHOULD HAVE BEEN "0" STAR
Asked for payment
-----------------------
The Stress continues!!
since yesterday i was waiting for my phone to arrive
and today i was also waiting
then i received this email from royal mail
"Sorry, we were unable to deliver this item at 08-08-2024 as the address was inaccessible. We will attempt to deliver your item again on the next working day."
they were able to collect my phone from the same address 2 weeks ago and now i have asked them to send my phone back they are unable to! i wonder what address IRepairman used this is ridiculous!!!!
I will not stop reviewing this shop until i got my phone back! SAVE YOUR MONEY AND TIME AVOID THIS SHOP AT ALL COST!!!
-------------------------------------------------------------
Update: The Stress and Frustration continue
They have provided me with a track number delivery guaranteed by 1pm yesterday...it is now 3:31pm
still not have my phone...and they know i am going on holidays today!!! Horrible shop!!!!
-----------------------------------------------------------
Update from my review 05.08.2024
This is an update of my experience with IRepairman:
yesterday i have received an email from Trustpilot informing me that my previous review (05.08.2024) has been flagged by the sellers because it's contained harmful or false information.
I am thankful that Trustpilot decided to put my review back as this remains a honest review of what i have came through.
Looking back at the other clients reviews about the fees they have been charged, i have myself beeing charged for £75.00 because of what they've called diagnostics time consumed with my phone.
as i didn't want to deal with the stress and frustration i ended up paying this fee
I still find it awful that once again, they've emailed me saying my phone was repaired and fully operational, that they will be sending the phone by 1pm "tomorrow", that they've asked me for payment for a total of £189.99....which i have paid within 15mins...then they've contacted later telling me that they've found some other issues involving battery and this will take more time...
i did tell them when i sent my phone the battery health was 84% and this was checked by Apple Store and the port was the issue...
Anyway, i did tell that i am not willing to pay anymore on top of what i have already transferred as based on their email my phone "is fully operational"
I've asked them to resend my phone back.. by emails ad by whatsapp...total silence!
And when i told them that i have got my bank involved all of the sudden i received responses not one but twice!!!! Miracle!!
I have asked them again to resend my phone as it was as i had enough of this nonsense specially that they have access to all my data, ID, Banking, Pictures, Emails etc... -remember i provided them with my pin code they've asked me enabling them to fully assess the "battery" (i still don't understand why pin code is needed as if they want to test the battery all they have to do is to open the back of the phone, anyway i am not a technician, this is just my thoughts)
After exchanging emails back and forth they finally decided to send my phone back and they've taken away the so called "repaired fully functional" from the phone.
They've explained that it took more time for them to put back the phone as it was and plus diagnosics etc..that according to them it is a win-win situation that they ONLY charged me £75.00 and they refund me £114.99
Awful and disgusting! they've kept my phone for 2 weeks, frustrations and stresses they've caused and they cannot even fully refund my money!
I have suggested that i will pay for the delivery only but hey this is what it is...
I am today waiting for my phone to arrive based on their email yesterday.
AGAIN do not use this Company thinking you will save money and time..because clearly Time, Communication, Service are not their strong points...but if you have money to throw away and fancy some frustrations and stresses then feel free to get in touch with IRepairman they are very good on that indeed!
26 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer, We are sorry for the inconvenience. Please contact support@irepairman.co.uK to discuss how to resolve the issue. I’m sure they will help you.
Regards
Great service. Recommend!
Great service. Good communication. Phone back up and running. Very happy customer. Would highly recommend.
1 augustus 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Mark Baker,
Thank you so much for your wonderful review!
We are thrilled to hear that you had a great experience with our service. Good communication and ensuring your phone is back up and running are top priorities for us, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing our service.
Best regards,
Company Director
Quick, flexible and efficient 5* Sevice!
Maratib was fantastic! I got in touch with him on behalf of my sister, who had an issue with her screen and couldn't use her phone.
Maratib swiftly responded to my query and arranged a meeting within an hour. It took him 25 minutes and my sisters phone was good as new! He was very patient, explained his process whilst repairing the phone advised on ensuring the issue doesn't happen again. Couldn't recommend this company highly enough!
25 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Ella Franssen,
Thank you so much for your fantastic review! We are thrilled to hear about your positive experience with our service and with Maratib in particular.
We understand how important it is to have a functioning phone, and we are delighted that Maratib was able to assist your sister so promptly and efficiently. Our team strives to provide quick, flexible, and efficient service, and your feedback confirms that we are on the right track.
Maratib will be pleased to know that his patience and thorough explanations were appreciated. We are proud to have him as part of our team, and your recommendation means a lot to us.
If you or your sister have any further questions or need assistance in the future, please do not hesitate to get in touch. We are always here to help!
Thank you once again for your kind words and for choosing our company.
Best regards,
Company Director
Great job
Great job, You don’t lose your phone for a few days while it’s repaired. It’s done in your home while you wait.
I’ll use them again.
24 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Graham,
Thank you so much for your kind words and for taking the time to share your positive experience! We’re thrilled to hear that you were satisfied with our in-home repair service and that it was convenient for you.
Our team strives to provide fast and reliable service without the hassle of losing your phone for several days. Knowing that you had a great experience and plan to use our services again is the best reward for our efforts.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Company Director
Irepairman we're absolutely fantastic
Irepairman we're absolutely fantastic. A very quick prompt service at home and priced reasonably for the speed. My phone was fixed within around 40 minutes. Highly recommend.
23 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Liz Goldie,
Thank you so much for your wonderful review! We are thrilled to hear that you found our service quick and reasonably priced. It’s great to know that we could fix your phone within 40 minutes and meet your expectations.
Your recommendation means a lot to us. We are committed to providing excellent service to all our customers, and feedback like yours is a great motivator for our team.
If you need any further assistance in the future, please don't hesitate to reach out. We are always here to help.
Thanks again for choosing iRepairMan!
Best regards,
Company Director
Great, fast & easy service!
My experience with Maratib was so amazing! I was very impressed with how fast and easy he made this process for me. I was without my phone for several days in a foreign country and he was very easy and quick to communicate with while I was on my way into London. I’m so lucky to have found this company. If I could rate them one thousand stars I would! Thank you again!!!!
20 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Cami Ezernack,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Maratib and our service.
We understand how stressful it can be to be without your phone, especially in a foreign country, and we're glad we could make the process quick and easy for you. Maratib will be delighted to hear your kind words.
Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service to all our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Thank you once again for your kind words and support. Safe travels!
Best regards,
Company Director
Email and other support
Great service - helpful and efficient. Definitely recommend:
9 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Robert,
Thank you so much for your positive feedback! We are thrilled to hear that you found our service helpful and efficient. Your recommendation means a lot to us.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Company Director
Super easy to deal with
Super easy to deal with. Came to my office exactly when promised, fixed the phone on the spot and was very amiable and courteous.
Would recommend highly for convenience and reliability.
4 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Gavin,
Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that you found our service convenient and reliable.
It was our pleasure to assist you and ensure your phone was fixed promptly. We pride ourselves on providing excellent service, and we are glad to know that we met your expectations.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further needs or questions, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
Company Director
The turnaround time and communication…
The turnaround time and communication was great. However, my screen was not placed properly and only noticed after removing the elastic bands after 24 hours. The front camera is affected and the screen is weak and cracks on it's own because of the placement.
30 juni 2024
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your candid feedback. We’re pleased to hear that you found our turnaround time and communication great, but we’re truly sorry to learn about the issues you experienced with your screen replacement.
Your satisfaction is our top priority, and it’s clear we didn’t meet our standards in this instance. We apologize for the inconvenience and the impact it has had on your device.
We are committed to making this right. Please contact us at your earliest convenience so we can arrange to fix the screen and ensure your device is functioning perfectly. We will prioritize your repair to minimize any further inconvenience.
Your feedback is invaluable in helping us improve our services, and we appreciate your understanding and patience. We look forward to the opportunity to resolve this and restore your confidence in us.
Thank you for bringing this to our attention.
Best regards,
Company Director
Don’t Turn Up and Don’t Keep to Their Promise!
What a joke! They called me on Sunday morning and said they’d be with me early to mid-evening. Great. But instead I got a text apologising for the no-show and would tomorrow be okay. I texted back to say it would be okay, and could they give me a time. It’s now 09:05 on Monday 15/7/24, and there’s been absolutely NO communication from this shower at all! I wouldn’t rely on them; not only do they not show up at the appointed hour, but they can’t even be bothered to put things right when it happens. I’ll now have to go elsewhere. Beware an outfit with forked tongues!
14 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joan,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and deeply regret the inconvenience caused by our missed appointment and lack of communication.
We take full responsibility for not meeting our commitments and understand how frustrating it must have been for you. Your feedback is invaluable and highlights areas we need to improve on to provide the service our customers deserve.
We are committed to making this right and restoring your faith in our service. If you could give us another chance, we'd like to offer you a priority appointment whenever you get a chance, along with a discount as a gesture of our sincere apologies. Our team will be in touch with you immediately to arrange this and ensure you receive the prompt and reliable service you should have experienced from the start.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Warm regards,
Company Director
Very knowledgeable iPad, iPhone and Mac engineer who does home visits
I dropped my iPad yesterday afternoon and it broke. I found IRepairMan on duck duck go and checked his rating with TrustPilot.  I filled out the form and got an email back within an hour. We discussed the issue. I paid by bank transfer and next day Mr Ali cams and fixed it quickly. He was very pleasant and meticulous. I will use him again any time I have a problem with phone or Mac.
5 juli 2024
Review zonder uitnodiging
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Alan,
Thank you for sharing your incredible experience with us! 🌟 We're thrilled to hear that our knowledgeable engineer, Mr. Ali, was able to provide such prompt and meticulous service to get your iPad back in perfect condition.
Your detailed feedback highlights exactly what we strive to achieve: quick, reliable, and professional support right at your doorstep. It's wonderful to know that you found us through DuckDuckGo and that our TrustPilot ratings reassured you.
Your kind words and trust in our service mean the world to us. We're here for you anytime you need help with your phone, iPad, or Mac. We look forward to assisting you again in the future!
Thank you for choosing IRepairMan and for your inspiring review.
Best regards,
Company Director
Antwoord van iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Hayley,
Thank you for your wonderful review! 🌟 We're thrilled to hear that you found our service fast and efficient.
Your satisfaction is our top priority, and it's great to know that we met your expectations. If you need further assistance or have any questions, don't hesitate to reach out. We're always here to help!
Thanks again for choosing us and for your kind words!
Best regards,
Company Director
iRepairMan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.