isolved Reviews 

No words, cannot log in to my account. Asking all the codes, verifications at the end nothing working. Send us directly paystubs on email. We do not need third party companies. They don't deserve one star review.

When it works it is good. But if ANYTHING breaks its like looking for needle in a haystack to get support. When system issues occur, they simply stop answering their phones and set them to voicemail. Fridays are out the window, nobody is available. When you do leave a voicemail, you get a response days later.

Got sophisticated phishing email from this domain (no-replyisolvedeebenefitsATisolvedhcm.com)

So either this is a compromised domain (hacked and therefore insecure) or a bad company.

**Poor Communication and Billing After Cancellation Notice**

I submitted a written termination request on June 5 and provided the required 30 days’ notice. Despite this, I was later charged for a payroll cycle that I did not submit.

I was told that my termination was awaiting “acceptance,” but I have not received a clear update or written confirmation. With another payroll date approaching, I am still trying to confirm that no additional fees will be charged.

The most frustrating part has been the lack of communication and the difficulty getting the billing issue properly escalated beyond the main support desk. I expected a straightforward cancellation process after providing notice, but instead I have had to repeatedly follow up about charges and the status of my account.

I hope the company resolves the disputed charge, confirms the termination in writing, and improves its communication with customers who are trying to cancel services properly.

iSolved was my prior employer’s COBRA administrator and they are incredibly incompetent. I’d not believe any of the 5-star reviews, so I believe them to be paid/fraudulent.

They have an aggressive sales strategy that is inhumane. We used their HR services and we paid over $3000 for absolutely no service. We couldn’t get a hold of an HR representative when we needed it. They wouldn’t return our calls or answer our questions. All that they did was send us a poster. While trying to get out of this contract, they kept up selling us for other services such as retirement plans. They are scammers. They really hurt my small business. I would not recommend them.

nightmare...
employers need to pay their employees personally. PERIOD. all these SCAM payroll organizations are completely out of control. and now we are forced into using a product that is a total scam just to get paid? this place also linked our payroll account without our consent to ZAYZOON, another completely bogus company. this has to stop. if people hire you they need to PAY YOU. period. and must not be allowed to dump your personal data into some sketchy organization like this one.

All the customer service reps are overseas now. They are hard to hear and even harder to understand. The fees have gone way up and there are new fees that didn't exist before. To fix anything you have to pay a fee.

If I could give a zero I would. This is the most incompetent company I have ever dealt with. The customer service is terrible. Most of them have no clue what they’re doing. The website never works. The phone lines never work. Multiple times they would say we weren’t covered throughout the year we used them. Their already insane prices go up without notice. I can’t believe anyone would choose them. We cancelled all of our small business policies and are so thankful to not have to deal with them
anymore. Choose someone else……

Isolved is absolutely mind boggling horrible for time management. It is extremely difficult to do a simple time punch correction. I hate this software and which I could get rid of it.

iSolved allows us to offer superior HCM products to across all our clients. Reliable and scalable technology

isolved was hired by my previous employer to manage all payroll, withholding etc. 3 years ago, when the company ceased to have any MN employees, isolved failed to click a button to close the tax account with the state of MN. So MN, running out of money to fund fraud and special interest group handouts, retrospectively estimated that my employer would have owed more than $17k in state withholding for the 2 years when there were NO EMPLOYEES. MN then decided i was personally liable for these fictional taxes and sent me a bill. 0 stars for isolved and minus 5 stars for MN. nice state.

As a payroll specialist using isolved, I have run into no issues! The platform has been extremely friendly and easy to use!

I have been using iSolved for almost three years across multiple functions, including applicant tracking, onboarding, benefits enrollment, payroll, HRIS, as well as FSA and COBRA administration. Overall, it has proven to be a highly effective and comprehensive solution, particularly for a small HR department managing a wide range of responsibilities.

The platform streamlines processes efficiently and reduces the need for multiple systems, which has been a significant advantage compared to other HRIS platforms I’ve used in the past. The customer service is responsive, knowledgeable, and helpful when issues arise.

The reason for a four-star rating instead of five is due to occasional system bugs and glitches that can be frustrating at times. While these issues are typically resolved and are fairly common with most technology platforms, they can disrupt workflows when they occur.

Overall, iSolved is a strong, reliable HR solution that I would recommend, especially for organizations looking to consolidate HR functions into a single, user-friendly system.

The isolved People Cloud offers a wide range of solutions for end-to-end employee processing; talent acquisition through offboarding and year-end form processing.
The employee's experience is rather seamless, once they've successfully established their MFA preferences (pro tip, use one's mobile device and stay clear of email or text messages).
The employer/admin side is great for the basic features but can be challenging when dealing with expense management, workforce scheduling, and document sign-offs.

Overall pretty good; comprehensive, easy to learn & use. Lately there have been a lot of weird little bugs that have been a bit frustrating.

It's a super versatile software that makes us capable of helping a wide variety of clients with vastly different needs in a constantly changing industry (Staffing).

Isolved is user friendly and very customer service available. whenever i have an issue or question it is answer and problems solved within reasonable time frames.

The platform's greatest strength is its ability to house the full employee lifecycle in one place. From the initial recruitment and seamless onboarding of new hires to performance management, benefits administration, and final offboarding, everything exists within a single source of truth. This integration eliminates the need for fragmented third-party tools, reducing data silos and significantly boosting administrative efficiency. For any team looking to scale their human capital management through a unified, high-capacity platform, isolved delivers a powerful and cohesive experience.