Trading Standards
Dear proprietor,
I am writing to raise concerns regarding the apparent misrepresentation of the products supplied. Following the post purchasing process, the items have been shipped from China and therefore the items do not appear to match the descriptions, quality, or specifications presented at the time of purchase. In particular, there are concerns surrounding the products being advertised as “handmade,” despite indications that this may not accurately reflect the manufacturing process.
There are also concerns regarding the materials used during construction.
Additionally, several online reviews appear non-genuine or artificially generated, when run through photo analysis tool, which may have created a misleading impression of the products and influenced the purchasing decision.
I request clarification regarding the manufacturing methods, materials used, and authenticity of the reviews, together with details of how you intend to resolve this matter.
Kind regards,
Richard








