It's Just Lunch Reviews 

Consistently fast responding. Regardless of the stage of the matchmaking process she was quickly responsive. Also she listened and tried to understand my needs and then do her best to address my thoughts. I am really happy with Kylie.

Horrible company. Waste of money

I'd select zero stars if that was an option. The contract is not written to support the client in any way. I often had to chase the matchmaker to follow up on previous messages. My single non-negotiable have been repeatedly disregarded. Very vague set ups such as "has brown hair and likes music". Reservations were made at a smoke-filled casino an hour drive away. When asked why it was because they had a partnership with the casino, but zero value for the clients.

After voicing complaints, we chatted on the phone and thought we were on the same page. I was told I'd receive a quick update every few weeks... its been almost two months with no follow-up. They ended up responding and telling me I had no more matches and my agreement had expired (infuriating).

I agreed to speak with customer service, they were kind and apologetic but we're unwilling to give me a refund. They offered another match but they had broken all trust. I decided it was better to forfeit the last date and lose that money then continue.

Being ignored, left waiting, with no real effort in the dating process is painful enough. That's what we've grown to expect with impersonal dating apps. Experiencing that from a paid matchmaking service is inexcusable.

Waste of money. I'd explore other options.

This review was written after the customer service call.

tl;dr - in 32 months, I received 6 out of the 24 matches I paid for and was denied a refund.

When I first reached out to IJL, I spoke to a salesperson who seemed very empathetic to the challenges of online dating. She sold me when she said, going on a date with a man who is genuinely ready for a relationship will be a completely different experience. I was desperate for a different experience and IJL took advantage of that desperation.

I live in Baltimore and joined IJL in October 2023. I paid $3,900 for 24 matches. Over the past 2.5+ years, I received 6 matches. My contract states that, "if, despite IJL's efforts, IJL is unable to provide Client with the number of Dates agreed to under Client's membership within a period of thirty (30) months," that I could be eligible for a pro-rated refund (at IJL’s discretion, of course).

Having only received a quarter of the service I paid for, I reached out to customer service at 30 months to ask for a pro-rated refund. They dragged the decision out for two months, and finally offered me $200 as a token of good faith (unclear what that's supposed to mean? There is no goodness or faith of any kind between us), rather than the ~$2,500 for 18 unfulfilled matches.

When I asked why I wasn't getting a refund, one rep I spoke to said they want to continue to fulfill the contract by offering me matches. At that point, there were only 4 months left on my 36 month contract. I asked her, do you think you can find me 18 matches in 4 months? And she said no, it takes time to be selective. So they're fully aware they are not able to fulfill this contract.

And as for being selective, I've been very clear with them that I choose not to have children. And two of my six matches told me on our date that my not wanting children was a deal-breaker for them. So much for being selective.

It's also important to note that I said yes to all but two of the matches that I was offered, so I was being open and willing to participate. Not every match I was offered said yes to me, which is to be expected. But just being offered matches was few and far between. I could go months without hearing from IJL.

In our conversations about a refund, a different rep I spoke to acknowledged that I had been very open and participatory during the process. But then when I was then passed along to Connie, she cited turning down my most recent match as a reason for denying my refund. (This last match was offered to me over a month into IJL dragging out the refund conversation and I turned it down not based on the person but my sheer frustration at how I was being treated by the company.)

Of the six men I went on dates with, I exchanged phone numbers with three of them, and was particularly interested in one. I never heard from any of them, which is an experience I could have gotten for free on Hinge.

This company preyed on my desire to find a partner and has taken no accountability for not delivering on the service I paid for.

I should have trusted the reviews on this dating service before I paid $3200 which was a one time 'special deal.' They are a VERY hard sell. Extremely pushy....'sign today' or sale will not be honored. Marlo is a fast talker and unless you completely interrupt her on the phone she won't stop talking. Literally. In my experience..........First match they sent; not available. Second match; mother is sick not available. Third match; a system error (sent someone WAY outside my criteria). Fourth match; 9 years older than me and out of the contracted age range. After 4 fails, Marlo called me and talked for 20 minutes about thier "lux" invitation only dating service for C-suite execs (of which I am) and wanted an additional $9500 (which was a steep discount only being offered to me-LOL). Why would I, or anyone in thier right mind, pay $9500 for additional services when a company failed to deliver the services they were contracted for in the first place! For $3200 no less!! Only a fool would do so. Fool me once shame on you; fool me twice shame on me. I'm embarrassed to say I was fooled once, but not naive enough to be fooled twice. DON'T fall for the sales pitch. They have no one in thier database to match you with. Which is completely contrary to what they said (when I specifically asked) before I signed the contract.

have had a wonderful experience with It's Just Lunch, specifically working with Jaiye. He recently called me to share details about a date he set up for me. He was incredibly thorough, detailing her interests and explaining exactly why he felt we would be a great match. His enthusiasm got me genuinely excited for the date, and it lived up to expectations—everything went smoothly and we had a great time together.

Jaiye’s follow-up after the date was fantastic and incredibly helpful. Throughout this entire process, he has been consistently supportive and dedicated to helping me find the right person. I highly recommend his matchmaking services!

I found out about IJL through an ad my friend left in my car. I inquired about it and said no for five straight years. This year the recruiter reminded me that I was still single. My last “serious” relationship was shortly after college almost twenty tears ago with my boyfriend of two years. I’ve dated and had interest in other people, but as an introvert cyphering through life, maintaining my own health and tuning out distractions has been my focus. A recruiter called me and I signed up in January 2026 -and i have been on two dates. Neither panned out. But, this definitely has helped me to dig deeper within, read some self help books, and work on what truly is that I need to be happy. Thank you IJL, thank you to my matchmaker, my friends and my family, and my colleagues for helping me love myself.

I haven’t met my forever match yet but I have met some nice people.

I signed up for IJL in late 2024 and I have yet to get connected with the 12 dates they said in the contract. I am a female in my early 60's , don't bother as they have no men that want to date 60 year old women except the over 70 years old. They con you into saying they have a strong pool of men and its a lie. I live in NE Florida . I have had 6 dates to date

The service has been great so far. When I joined, I had a date very quickly. The staff are very professional.

Had a date Saturday evening.
Went to the location in Pittsburgh a Chinese restaurant and thank god I went in early.
I asked about the reservation that was supposed to be made by ijl representative Lisa.
I was told there was no reservation made for either party.
So I had to make the reservation for the 6 pm reservation so the date wouldn't leave.
So at 6 pm Saturday we both meet there and we were seated.
So I spent thousands of dollars with this so called professional dating service.
With this date I noticed the same things that took place with my past dates.
As we were there she stated Lisa contacted her and asked if she was in Florida or Pittsburgh she stated Pittsburgh and with that they asked her if she would go out on a date with me.
And on Friday before the date Mike contacted her and told her all about me is what she said.and she said I take it you and Mike are close in said only from the site.
Everything went good until the 2 hour time hit and she said excuse me I need to use the restroom ok.
She returned back and all of the sudden her phone was texting and she said excuse me its my daughter and I will have to leave.
I noticed in all 4 of my matches it is the dame routine they get up and leave.
I also noticed they can't match you up with someone in their data base and they have to recruit from their past members.
I feel like they are playing games with our hearts and minds.
At first they matched me up with absolutely someone different than I asked for.
They always make the meeting around the area where they are located never mutual meeting places and surely the place where the other wants to go.
To be honest I really don't think my mind is playing games with me I believe they are playing with my mind.
I been with ijl for almost 18 months and its been nothing but a bunch of wast of my time and money.
It makes me feel like they pay ladies to go on dates with you to just use up your dates and time with them.
To be honest I respect Mike I just feel its just a big game they are playing to get you to move forward in a different direction of dating.
I personally wouldn't do this again I am out of thousands of dollars and more with dealing with fraudulent dates.
So I would look at their reviews and really just look for a different dating platform.
I been so discouraged with this so called dating service since I joined with them I was very skeptical about joining the company when Jennifer contacted me 2 years ago because of the reviews I have read and here 2 years later I fall into the same situation as the rest of the people who are very disappointed with ijl.
Last but not least
I feel I could of done better on my own finding a date I just thought since it was supposed to be a professional dating service I would go with them trust me there isn't nothing professional about them.
The only thing professional about them is they are pretty good in getting your money from you.
Once you paid trust me you barely hear from them until you start threatening them and then they just throw anyone towards you and they mark that as a date even if you don't accept it that is very far from professional company.
I would just highly recommend you to find your own date you will be better off.
I wouldn't recommend this company to my x and I really can't stand her that should tell you the entire story about ijl.
Take care and good luck in your search for your next partner.
Tommy......

I paid $7,000 for what was supposed to be a highly personalized matchmaking experience, and I’m extremely disappointed.
Out of the four matches I received, none reflected the standards I clearly communicated—particularly around fitness, attractiveness, and lifestyle compatibility. These are not minor preferences; they were core to what I was looking for.
Even more troubling is that the company claims to refine matches based on client feedback after each date. In reality, that process did not happen. I discovered that new dates were being arranged before they had even received or processed my feedback from prior matches. That completely undermines the value proposition of a “customized” service.
I raised concerns twice and was met with little more than, “we have another date for you,” rather than any meaningful adjustment or acknowledgment.
At this price point, I expected a thoughtful, evolving matchmaking process. Instead, it felt impersonal and inefficient. I would strongly caution others before investing in this service.

Wonderful connection. Best date I ever had

Professional

I have been with IJL for a few months now and have been on 2 dates and both dates went well but we did not exchange numbers. Mainly because the date and I decided there was no interest to continue chatting.

The booking process was seamless. However, I do wish they had more options for partner resturaunts near me

If I could give 0 stars, I would.

IJL is a complete scam. I tried the service four years ago, and the matches were terrible. They recently contacted me again, claiming they had members they wanted to match me with, but this time it was FREE but I couldn't see photos first. That was a huge mistake.

Not only did the matches fail to meet my physical preferences, but they also didn't align with the other qualifications and characteristics I had clearly communicated. Once again, it was a complete waste of my time.

I would not recommend this service to anyone. You're far better off using online dating platforms, where you have control over who you're interested in and can make informed decisions for yourself.

Still waiting to be matched up with somebody that shares the same interest as I do. Very hopeful that my Match Maker will find somebody soon.

good matchmaking and prompt attention to your needs and preferences.

Company reels you in with the idea you'll have 12 dates in 6 months. Almost 2 years in and I still have 4 dates left. While you'd think telling a matchmaker what you're looking for would help with matches, multiple of the dates they set me up on shared no common interests with me. You're better off using any free version of an app.
-an annoyed customer since 6/12/2024

I used your service 2 years ago and resumed it because of the good, nice experience I had working with you guys. I am definitely satisfied with the service; however, I have only had one date so far since subscribing over a month ago. Since I trust in the system, I believe more matches will come soon. I would appreciate it if you could help me have more dating opportunities. Thank you, IJL!