itsyourplace Reviews 

⭐☆☆☆☆

My experience with this management company has been extremely disappointing.

I moved into one of the properties they manage on 2 June, and since 13 June the building’s lift has been out of service. Despite repeated assurances that it would be repaired, weeks have passed with no resolution and no meaningful communication.

I live on the 4th floor, and this has had a significant impact on my daily life. I have a knee injury, so having to climb four flights of stairs several times a day has caused me considerable physical pain and has also affected my mental wellbeing.

The level of communication and management has been extremely poor. I have found it very difficult to get clear answers or realistic updates, and the handling of this issue has been frustrating from start to finish.

Paying £1,780 per month for a property where such a basic and essential facility has been unavailable for so long is simply unacceptable. As a tenant, I expected a much higher standard of management and responsiveness.

Based on my experience, I cannot recommend this company and would strongly advise anyone considering renting a property they manage to think carefully before doing so.

I have been renting for over 10 years and all I can say is bryanston court is not great at all and it’s your place is the worse Managment company we have ever rented from

Constant lift breakdowns and the front gate been OOOsince we moved in there with a tight landlord not willing to pay or repair properly .. multiple parcels stolen because they are not bothered with the tenant at all .. they are the worst Managment company ever and fleece you on your deposit for the smallest things and even disregard the check in email I sent with the condition of the flat when we moved in

Cheap rent compared to Hemel but they keep most of the deposit to make up for the shortfall

My advise if you do rent at Bryanston court beware of the above and the sneaky nature of the Cartaker

Itsyourplace is easily the worst property management company I have ever encountered. The level of incompetence, disrespect, and unprofessionalism displayed throughout my experience was staggering. Dealing with them was consistently frustrating and disappointing, with little evidence of effective management or customer care. Honourable mentions go to Georgina Rankin and Lynn Dunlop, who exemplified many of the issues that made this experience so negative.

Shocking employ a parking firm at Pembroke park crawley , who when it feels fit changes the parking rules , I own a van I own the private bay in the underground and I get a ticket my van isn’t sign written , I’m now currently going to withhold the service charge money it will pay for the ticket I was given in a owned bay

I am extremely disappointed with the service I received. I was given a time slot for an engineer to attend but no one arrived and I got no phone call, text, or notification to explain the delay. This is not the first time this has happened. When I called customer service I was given vague answers and no clear escalation route. I took time off work and was left waiting at home for no reason. I expect a prompt written apology and clear instructions on how to escalate my complaint.

It's Your Place managed our block of flats for the 12 years I lived there. Whenever there was a problem, Josh was extremely efficient and proactive at fixing it.
The grounds were well maintained, weekly cleaning of communal areas, bins cleaned, windows cleaned... can't fault them.

When I came to sell my flat, Josh was amazing at responding to queries from the estate agents and solicitors. They commented how quick he was at replying and how that sped up the selling process.

Thank you for your hard work. It was an absolute pleasure dealing with you.

Horrible evil people. They stole my holding deposit basically. They allowed me to pay after my bank flagged them as a company! I took the risk and sent it anyways and they stopped answering my calls because they didn’t want to refund me.

I had a such good experience with its your place! They made my experience with my flat easy. They ensure all my queries were answered. Jack has been very helpful within the team!

We have dealt with Its Your Place over the last twenty years in their role managing the apartment block where we owned one of the flats. They have always been very helpful and efficient delivering a good service to the residents. Our latest dealing has been with Josh Evans who was particularly helpful to us in resolving a minor difficulty, giving us good advice and practical help. Now that we have sold our flat we would like to say thanks to all the team at IYP for their work over the years.

I had to use Itsyourplace emergency callout service after locking myself out of my flat. While I expected some charges, no cost estimate or details were provided at the time. I was later billed £287.50, which included a flat fee of £70 and £217.50 for 3 hours of work at £72.50/hour.

The charges also included 120 miles of travel, as the contractor was called from a distant location. The total cost felt excessive compared to standard rates, where night-duty services and travel expenses are typically more reasonable. I believe clearer upfront communication about costs would help customers better understand what to expect in such situations.

Was expecting a management pack to be received 8th August. I called 12th Aug to be told it would be sent by the end of the day, nothing. I called 13th Aug and told it would be out by lunch, still nothing and it is now 16th Aug and holding up our exchange.

Please can Josh contact me ASAP on 7 Pipit Green, I'm happy to delete this review if received today.

I had the pleasure of working with Lynn from ItsYourPlace, and I can't recommend her enough! Lynn was incredibly helpful in assisting me to find the perfect place. She was not only quick to respond to all my inquiries but also ensured that the entire process was smooth and stress-free. Her efficiency and dedication made all the difference. Thank you, Lynn, for your exceptional service!

If anyone would have told me that a level of incompetence this huge could exist, I would have laughed it off, but no: this company beats any and all doubt. Incompetence is a real thing and they cover it at every level. Do not deal with them under ANY circumstances. If you do decide to let with this company and you experience the hells of their management in their run-down buildings, don't say you were not warned MULTIPLE times. The "senior" manager personifies evil and cannot manage two sticks let alone a whole building. Do NOT put yourself through these people; it is NOT worth it.

Shocking company. Have had a leak in my flat through my ceiling for 3 weeks now and nothing has been sorted! Letting agency and myself have been on their case to get this fixed. Supposedly have no details or a spare key of the landlord for the property the leak is from. Now resulting in me going to environmental health for action to be taken. Awful damage has been caused to mine and my kids home. Wouldn’t recommend this company what so ever!

Never recommend this company
Waiting 3 and half weeks after pay the holding deposit to tell me we can't accept you.as we passed referencing.
The staff take to long to reply and no give you proper information. Very Very disgusting company

I would not recommend this company to an enemy even.
Rude staff, ignoring emails and issues risen by residents in our block of flats in Hemel. Claudia is Ignoring my request for her manager details since December last year. Lift and both gates are broken since July. Reply we get is "we have nothing to update with". We had a leak in our bathroom in October, things got fixed only in December. Contractors were send to a building in Basingstoke at first instance resulting in solving g this issue on Christmas Eve only. Washing machine replacement in 2021 took 3 months as well. They are really quick in asking for money or renewing contracts only. But still, you have to find copies and agreements of your old contracts yourself to answer questions for example, why we think this agreement can happen?
We live in the building since 2020 and not one window was cleaned from the outside. We have asked (many residents) to change the code to the building and gates for security reasons (parcels being stolen from reception as deliveries have been forced to be left there and not brought to the flats). Also, because the panel used to enter the code is getting hard to use due to frequent pressing of one digit and the answer was, why do we think the code needs to be changed and it won't happen. The agency doesn't even know where we live and how the area look like. It is our place to live so manage it properly!

Should be called 'doityourself'
terrible company, rude staff, never action anything they are suppose to, and then charge you for the privilage

Should be called 'doityourself'
Rude staff, dont solve any issues, play games and they charge you for the pleasure of it

I lived in Ashwood park from December 2021 and recently moved out in June 2023. The only reason I moved out was due to my financial situation as I am going back to university - otherwise I would have stayed. Karen especially who has been our recent building manager has been incredible - very proactive and supportive with all concerns I have and very polite and friendly. I’ve really valued her positive communication, as she has the ability to make you feel like a person rather than a tenant, and always treated me with kindness.

The reason the review is not five stars is because I found some elements of my experience not so positive at the beginning of my tenancy. The parking situation - whereby people are fined for parking and there are no visitor spaces was very difficult. As I lived on my own, having people over was a challenge, and even moving in, my friend who was helping me move a sofa for no more than an hour, got fined. I think to improve, there should definitely be visitor spaces and disabled parking (I think they listened and put one disabled parking space in - but you had to have a permit) as I was advised by the previous property manager to get visitors to park at Aldi or in a street nearby. This is now basically impossible due to a limit in Aldi car park (as I assume most people were parking there).
My personal view is if they do not want people who do not have a permit to park there, allow for each tenant to have one visitor space and implement a parking metre where people parking there have to pay (e.g per hour). This way the company will still limit parking from surrounding areas and still make a profit.

Additionally, the flats are beautiful but very expensive. Due to cost of living, I definitely think the prices should be reduced slightly to make it more affordable to pay rent, as it is a lovely place to live and close to the town centre.

If you do decide to live at Ashwood park in Basingstoke, be mindful that the walls are also very thin!!!

It’s really unethical that companies like this charge an annual fee which you have to pay and get nothing in return. Several emails later and no response. This company was sold to residents as the solution to the problems by Bracknell Forest. The owner himself said he was always available to deal with issues. No response. Absolutely horrendous.