I’ve been buying my vape pods from my local shop and when I go on holiday I struggle to buy enough pods to last but now being able to buy them online is so much easier but what’s better is that I’m sa... Toon meer
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Lees wat reviewers zeggen
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Toon meer
Bedrijf heeft geantwoord
Excellent site, great communication them. Quick delivery. Always what I ordered in the box, no mistakes. Competitive prices. Only downside I found , is the “sold out” sign on a lot of pr... Toon meer
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contactgegevens
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Verenigd Koninkrijk
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Uitstekend
778 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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good bcs i m new so givabsolute servises 3 star …
good bcs i m new so give 3 star according to my experienced
11 juni 2026
Review zonder uitnodiging
Antwoord van I Vape Great
Hello,
hanks for taking the time to leave a review — we really appreciate it.
We’re glad your experience has been okay so far, especially as a new customer, but we also hear that it hasn’t fully met your expectations yet. If there’s anything specific that would have improved your experience or anything you struggled with, we’d genuinely like to know so we can do better.
We hope we can turn that 3-star into a 5-star for you in the future.
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Laura,
Thank you for your fantastic feedback!
We're delighted to hear that you feel our products offer excellent value for money. Your support means a lot to us, and we're so pleased you had a positive experience.
We look forward to serving you again soon!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello,
Thank you for your kind review!
We're delighted to hear that you're enjoying the great deals available on our website. We really appreciate your support and hope to bring you even more fantastic offers in the future.
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Brad,
Thank you for your continued support!
We're delighted to hear that you've ordered from us multiple times and have consistently received great service. Your loyalty means a great deal to us, and we're grateful to have you as part of the IVG community.
We look forward to serving you again soon!
Kind regards,
The IVG Team
I've tried different ones and I always…
I've tried different ones and I always go back to lemon and lime
5 juni 2026
Antwoord van I Vape Great
Hello Michael,
Thank you for your lovely review!
We're delighted to hear that Lemon & Lime remains your favourite flavour. With so many great options to choose from, it's always nice when you find the one you keep coming back to!
Thank you for your continued support, and we look forward to serving you again soon.
Kind regards,
The IVG Team
Great flavours that really last
Great flavours that really last. Customer services are ace when you have a problem or query.
5 juni 2026
Antwoord van I Vape Great
Hello Steph,
Thank you so much for your kind feedback!
We're delighted to hear that you're enjoying our long-lasting flavours and that you've had such a positive experience with our Customer Care team. Providing helpful support whenever you need us is something we take great pride in.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Issue with an IVG PRO2 device
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them for me first thing the next morning at no charge.
Excellent service all round!
10 juni 2026
Review zonder uitnodiging
Antwoord van I Vape Great
Hello Kevin,
Thank you for taking the time to share your experience!
We're sorry to hear that you experienced an issue with your IVG PRO2 device, but we're delighted that our Customer Care team was able to respond quickly and arrange a replacement for you without any hassle.
Providing fast, friendly support is something we pride ourselves on, so it's wonderful to hear that we could resolve the issue promptly.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Easy to order and fast delivery.
4 juni 2026
Antwoord van I Vape Great
Hello Samantha,
Thank you for sharing your feedback!
We're delighted to hear that you found ordering easy and that your delivery arrived quickly. We always strive to make shopping with us as simple and convenient as possible.
We appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello,
Thank you so much for your amazing feedback!
We're thrilled to hear that IVG has become your go to vape. Your recommendation means a great deal to us, and we're so pleased you're enjoying our products.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Have ordered a few times from here…
Have ordered a few times from here great service fast delivery highly recommend
5 juni 2026
Antwoord van I Vape Great
Hello Michelle,
Thank you for your continued support!
We're delighted to hear that you've ordered from us several times and have consistently received great service and fast delivery. Your recommendation means a lot to us, and we're grateful for your loyalty.
We look forward to serving you again soon!
Kind regards,
The IVG Team
Everything about this company is good
Everything about this company is good. The offers are brilliant, the staff are amazing, the delivery is next day, the products are spot on & the flavours are excellent, ordering is simple. I categorically refuse to buy elsewhere, after finding this company. Thankyou, Jeff.
5 juni 2026
Antwoord van I Vape Great
Hello Jeff,
Thank you so much for your amazing review!
We're thrilled to hear how much you're enjoying your experience with IVG. It's fantastic to know that our offers, products, flavours, next day delivery, and easy ordering have all met your expectations. Your kind words about our team mean a great deal to us, and we'll be sure to share your feedback with everyone.
Knowing that you've chosen IVG as your go to retailer is the highest compliment we could receive.
Thank you for your continued loyalty and support, we can't wait to serve you again soon!
Kind regards,
The IVG Team
Who ever thought that tasted like…
Who ever thought that tasted like tobacco flavoured vape needs to go and get a new sence of smell and taste or better still try vuse golden tobacco pods to get some sort of idea of what tobacco flavours taste like because yours definitely does not
5 juni 2026
Antwoord van I Vape Great
Hello Paul,
Thanks for taking the time to leave a review. We are sorry to hear this one didn’t work for you.
We understand flavour is really personal, especially with tobacco style blends, and it sounds like this didn’t match what you were expecting. That’s definitely not the experience we aim for, but we really appreciate you sharing your honest feedback.
We’ll pass your comments on to our Research and Development team as it helps us improve and better understand how our flavours are coming across.
Kind regards,
The IVG Team
Great deals
5 juni 2026
Antwoord van I Vape Great
Hello Rachel,
Thank you for your kind review!
We're delighted to hear that you're enjoying our great deals. We really appreciate your support and look forward to bringing you more fantastic offers in the future.
Kind regards,
The IVG Team
Easy to order and super fast delivery
Easy to order and super fast delivery. Would buy from again
3 juni 2026
Antwoord van I Vape Great
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found ordering easy and were impressed with our super-fast delivery. It's fantastic to know you'd choose to shop with us again.
We truly appreciate your support and look forward to serving you on your next order!
Kind regards,
The IVG Team
very good flavours
3 juni 2026
Antwoord van I Vape Great
Hello,
Thank you for your kind review!
We're delighted to hear that you're enjoying our flavours. We hope you continue to discover plenty of favourites from our range.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Mark,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience with us. Your kind words mean a lot to the team, and we look forward to welcoming you again soon.
Kind regards,
The IVG team
Antwoord van I Vape Great
Hello Nigel,
Thank you so much for your fantastic review! We’re thrilled to hear you found us responsive and eager to solve any issues. Providing prompt, effective support is exactly what we aim for, and your feedback truly makes our day.
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Barbara,
Thank you for your fantastic review! We’re thrilled your order arrived quickly and that you found great value in our products. We truly appreciate your support!
Kind regards,
The IVG Team
Quick shipping
Quick shipping. The only site I can get my favourite vases. Will use always now
2 juni 2026
Antwoord van I Vape Great
Thank you for your lovely review, Gail!
We're delighted to hear that your order arrived quickly and that we're your go-to place for your favourite vapes. It's fantastic to know you'll be shopping with us from now on.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
I have still not received my order
4 juni 2026
Antwoord van I Vape Great
Hello Elaine,
We’re really sorry to hear you haven’t received your order yet. That’s not the experience we want for our customers. Please contact us via live chat or email customercare@ivapegreat.com with your order number, and our team will look into this immediately and get it resolved for you as quickly as possible.
Kind regards,
The IVG Team
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