I’ve been buying my vape pods from my local shop and when I go on holiday I struggle to buy enough pods to last but now being able to buy them online is so much easier but what’s better is that I’m sa... Toon meer
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Lees wat reviewers zeggen
Excellent site, great communication them. Quick delivery. Always what I ordered in the box, no mistakes. Competitive prices. Only downside I found , is the “sold out” sign on a lot of pr... Toon meer
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Toon meer
Bedrijf heeft geantwoord
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contactgegevens
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Verenigd Koninkrijk
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Uitstekend
772 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great customer service
Great customer service. Huge thank you to Jade Halliday who always replied promptly and with such care. Always order from here, never fails!
Thank you
18 juni 2026
Great flavour fast delivery.
17 juni 2026
Excellent saving on ivg35xl bought 10…
Excellent saving on ivg35xl bought 10 for £40 super fast delivery also highly recommended
19 juni 2026
Everything was perfect !
19 juni 2026
Terrible. Three times they have sent me the wrong items
I have ordered from here three times; the second time only because they messed up the first order and gave me a GBP 5 token of sorry; the second time to use that money before I went somewhere else and the third time because they sent me completely the wrong items the second time. I will never use them again and cannot recommend them to anyone.
23 juni 2026
Review zonder uitnodiging
Antwoord van I Vape Great
Hi,
We're very sorry to hear about your experience and completely understand your frustration.
We sincerely apologise that you've received incorrect items on multiple occasions. We appreciate that you gave us additional chances, especially after the issues with your previous orders, and we're sorry that we let you down again.
This is not the level of service we aim to provide, and we'll ensure your feedback is shared with the relevant teams so we can investigate what went wrong and work to prevent it from happening again.
If you'd be willing to give us the opportunity to look into this further, please contact our Customer Care team at customercare@ivapegreat.com with your order details, and we'll be happy to investigate this for you.
Thank you for taking the time to share your experience, and we're genuinely sorry that we've lost your trust.
Kind regards,
The IVG Team
Great service
19 juni 2026
Antwoord van I Vape Great
Hello Terry,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and that you received brilliant service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Daria,
Thank you for your great review!
We're delighted to hear that everything is working perfectly. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Great product with many flavors
18 juni 2026
Antwoord van I Vape Great
Hello Rosemary,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our products and the wide variety of flavours we have to offer. We really appreciate your support and hope you continue to discover plenty of new favourites!
Kind regards,
The IVG Team
The pod kit is fizzing from the start
The pod kit is fizzing from the start. I’ve followed all the troubleshooting guides on the website and still show x3 fault.
18 juni 2026
Antwoord van I Vape Great
Hello Andrew,
Sorry to hear you’re having trouble with your pod kit; that’s not the experience we want you to have.
If you’ve already worked through the troubleshooting steps and you’re still seeing the fault, please reach out to us so we can help get this sorted for you as quickly as possible. You can contact our team via live chat on our website or email us at customercare@ivapegreat.com and we’ll take a closer look for you.
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello Rebecca,
Thank you for your wonderful review!
We're delighted to hear that you found our products easy to use and of great quality, and that you were happy with our fast service. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Great shopping
16 juni 2026
Antwoord van I Vape Great
Hello Alex,
Thank you for your great review!
We're delighted to hear you had a great shopping experience with us. We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with our fast dispatch, reasonable prices, and overall service. Your kind words mean a lot to the team.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Excellent will use again
Ordered for the first time quick and speedy no mistakes will order from here Everytime now
16 juni 2026
Antwoord van I Vape Great
Hello Amber,
Thank you so much for your wonderful review!
We're delighted to hear that your first order was a great experience. It's fantastic to know your order arrived quickly, everything was correct, and that you'll be choosing to shop with us again.
We truly appreciate your support and look forward to serving you for many more orders to come!
Kind regards,
The IVG Team
Antwoord van I Vape Great
Hello,
Thank you for your wonderful review!
We're delighted to hear that you found our service easy to use and that your order was delivered promptly. We really appreciate your support and are pleased we could provide you with a great experience.
Kind regards,
The IVG Team
Amazing customer service
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple error but was duly resolved by Jade with excellent service. Mistakes happen and service amazing so full 5 stars!
22 juni 2026
Antwoord van I Vape Great
Hello,
Thank you so much for your kind words and for taking the time to leave this review!
We’re really glad Jade was able to help you and get everything sorted quickly for you. She’ll be really pleased to hear your feedback.
Mistakes can happen from time to time, but we always aim to put things right as smoothly as possible, so it’s great to know you felt well looked after.
We really appreciate your support and the 5 stars ⭐
Kind regards,
The IVG Team
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