Not a good B2B
This company is a branch of candy funhouse. The shipping charges are outrageous and they are so difficult to deal with. They keep the pricing high so no one can compete with candy funhouse.
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This company is a branch of candy funhouse. The shipping charges are outrageous and they are so difficult to deal with. They keep the pricing high so no one can compete with candy funhouse.
Absolutely the worst customer service. For a B2B company, they’re doing things wrong.. not to mention their outrageous shipping costs- they won’t even get back to customers who have paid for orders. Definitely the worst supplier we’ve dealt with. I’ve been trying to get in touch with them for over a week and they won’t return emails or calls.
This place is a total scam. They had no problem answering my questions BEFORE I ordered but once I did and had a question, they ghost you. No product. No refund. I have contacted my bank for charge back. DO NOT USE THIS COMPANY!!!
If I could zero stars I would. Worst company and customer service ever... been over a month still waiting on my first refund...
Ordered almost 3 weeks ago now and they haven't filled it... but sure as heck took my money for it. I have written about 5 emails with no answers in sight. And even called their warehouse for them to hang up on me twice without even saying hello.
No one ever order from this company..
I placed a bulk candy order to start my new business, I got minimal response when nothing was sent after days. I then requested a refund and got no response. Had to open dispute. Extremely disappointing as their prices seemed fair and was looking forward to this order - it has now been almost a month with no candy delivered or response provided as to when it can be expected.
This is a scam they mail out damage product and they have no way to get in touch I have sent them countless e-mails for two months now (the only way to get in touch with them it should have been a red flag for me)
No response no acknowledgment of the issue they will mail you damaged goods and keep your money. I strongly believe this site to be a scam that intentionally sends product they would otherwise throw out and keep people money who are unfortunate enough to buy from them.
I will be filing a complaint with the better business bureau. Hopefully, people look into this more then I did and see this and don't bother... the reason their price is a bit lower is that its damage good they would normally have to throw out that's what you get
The website states free delivery over a certain amount. When I ordered, I made a note telling them if they charge me delivery - to cancel the order. Noe response. I then received the order and was charged over $80 for a $400 order. Crazy! I have sent two emails asking for this to be rectified. No response. There are other suppliers that response quickly as well as do not charge for delivery.
I ordered two bags of my favourite candy.. it took a while to get here and that was no big deal, but when I opened the box one bag was in perfect condition the other was torn and taped and the candy was rock hard (they’re marshmallows). I immediately took a photo and sent it to the sender and got a quick response. Then I threw the bag of candy in the garbage. I responded by asking for a replacement then ten days later, I asked for a refund and haven’t heard a thing and it’s been about 3 weeks. Hard to believe that any company would send a food item in that condition. Never again. Lots of other candy options available...
Be careful ordering from here. I ordered a small order paid for express shipping which should have arrived in a day or two took over a week. First customer service didn’t even know I had an order and it took them a week to recognize even though site says next business day orders are processed. Service is really terrible. Even when I gave them an opportunity to fix situation nobody responded. Stay away from this company.
December 27/19-Update never received the stock which was for Christmas! I sent several messages and still nobody ever responded. Fingers crossed that I get a refund from the company because getting a email was quite an achievement.
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