jacketmakers.com Reviews 3

Hi,

when i initially contacted the company regarding a very nice coat, it was all going well. The person from the customer service provided information, but since I was not sure in the size, I have sent an email. After about emailing on and on for 3-4 days (the question was which size is the model on the picture wearing), I finally got the information I wanted but the main thing that caught my attention was that you are obliged to pay an exchange fee if the delivered size does not fit, which I haven't heard in decades.

I was on the fence for Jacket Maker, but after seeing a small influencer promote the material, I decided to give it a try. On the website, I went out of my way to choose a jacket that was in stock because a lot of the horrible experiences reported were related to custom-made-to-order jackets. Well, a week later, I got an email stating the jacket I ordered was made to order and that they were delayed due to a large influx of orders. After a month, I emailed them, and no initial reply until I contacted my credit card company about the suspected fraud for them to launch an investigation. The next day, they refunded $20 for the delay and said they needed more time. Two weeks later, without any shipping confirmation email, I received a package from UPS stating that we needed to pay $48 import fees since the package was shipped directly from Pakistan, then Dubai, to the US. When I checked their website, it said Hayward, CA. Then when I clicked the contact us link on the email I received, and it pointed me to a .co.nz website. I contacted them, and they said they would reimburse the import fee but refused to refund the original payment method; instead, they asked me to send a credit card number for reimbursement. I still have not received any reimbursement. Beware, they have all the makings of a drop-ship company with no presence in the US. Influencers should do better to vet the merchants they offer to review. I highly recommend you avoid this company at all costs; don't be impressed by any advertising showcased directly on their website.

Not sure about this company. Starting to get a bad feeling in my gut. I ordered a jacket and have yet to receive a confirmation number. My order has yet to be processed but the money has been taken out of my account. Very concerned. Tried to call the company and got some person in Illinois who was at home and had a hard time understanding her words. Can only give it a few more days. Then I may have to file a complaint with Consumer Affairs and the Better Business Bureau. Time will tell.