We’ve dabbled with the idea of a hot tub for a while and called in to look ( again - we’ve looked a few times ) . I’ve dealt with Mark via e mail and met Steve @ Bents. I’m sure we asked all the bor... Toon meer
Locatie
Wijzig locatieJacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB
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Lees wat reviewers zeggen
I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... Toon meer
Bedrijf heeft geantwoord
I recently bought the J345 hot tub from Jacuzzi Manchester branch. The service was excellent despite some initial concerns around delivering it via the beach but it was installed perfectly and is work... Toon meer
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Geschreven door het bedrijf
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contactgegevens
Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, Verenigd Koninkrijk
- 01942 269633
4,7
Uitstekend
198 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Excellent service....jacuzzi are so…
Excellent service....jacuzzi are so good, any issues are resolved so quickly
2 mei 2025
Antwoord van Jacuzzi® - Manchester
Dear Victoria,
Thank you for your kind words! We're so pleased to hear you’re happy with the service and that any issues have been resolved quickly. At Jacuzzi, we’re committed to delivering a smooth and reliable experience, and it’s great to know that’s reflected in your interactions with us.
We truly appreciate your support!
Kind regards,
Jacuzzi Customer Care Team
Cover replacement
Cover replacement - site team worked really well, left them to it, tidy job done.
11 april 2025
Antwoord van Jacuzzi® - Manchester
Dear Chris,
Thank you for your feedback! We’re glad to hear the cover replacement was carried out smoothly and that our site team delivered a tidy, professional job. It’s great to know you felt confident leaving the work in their hands. We appreciate your trust and hope to assist you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Confidence in the jacuzzi engineers/technicians who…
Jacuzzi engineers/technicians who recently came to fix problems with my jacuzzi were very knowledgeable, helpful and courteous. Because of this I felt confident that they would do a good job and I was right
25 april 2025
Antwoord van Jacuzzi® - Manchester
Dear Terence,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that our technicians provided knowledgeable, helpful, and courteous service during your recent visit. Our team takes great pride in delivering the highest level of professionalism and care, and it’s wonderful to know their efforts made you feel confident in the work being done. We're glad we could meet your expectations and resolve the issues with your Jacuzzi. If there's ever anything else we can assist with, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi J345
Positives:
Great pre delivery service from the team at Manchester. I was kept fully informed and delivery was as promised.
We needed a crane to remove the old tub and install the new one. The crane company/driver was outstanding.
The installation team were very good.
Negative:
The tub was ex display and had a part missing that prevented the tub from being commissioned on the day of delivery. To be fair, Jacuzzi customer service at Leeds sorted out the issue and an engineer attended early the next day to fix and commission. The engineer (Mark) was really helpful and friendly.
8 april 2025
Antwoord van Jacuzzi® - Manchester
Dear Phil,
Thank you for your detailed and thoughtful feedback.
We’re delighted to hear that your experience with our Manchester team met your expectations—from clear communication and pre-delivery updates to the professionalism of both the installation team and the crane service. It’s always great to know when all the moving parts come together smoothly.
We also appreciate your understanding regarding the missing part on the ex-display tub. While we regret that this prevented full commissioning on the day of delivery, we're glad our Leeds customer service team was able to respond quickly and that Mark provided the helpful, friendly support we strive for.
Your feedback helps us ensure we continue delivering the high standards we’re known for, and we’re grateful you took the time to share your experience.
If there’s anything else we can do to support you going forward, please don’t hesitate to get in touch.
Kind regards,
Jacuzzi Customer Care Team
Great after sales advice!
Popped in yesterday after buying a house that came with a jacuzzi bought from Bents but we were left with no instructions etc - weren’t sure if we’d get much help but fantastic advice from Steve and Phil - really helpful, knowledgeable and friendly.
19 april 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Danielle,
Thank you for taking the time to share your experience!
We’re so pleased to hear that Steve and Phil were able to provide the advice and support you needed. Moving into a new home with a hot tub but no instructions can be daunting, so we’re glad we could help make things a little easier.
Your kind words about our team’s knowledge and friendliness mean a lot, and we’ll be sure to pass on your thanks to both Steve and Phil.
If you have any more questions or need further assistance, we’re always happy to help!
Kind regards,
Jacuzzi Customer Care Team
Dealt wirh steve at bents garden centre service was definitely 5 star
Very helpful and friendly staff was delivered and fitted without any problems. Would definitely recommend jacuzzi.manchester
17 april 2025
Antwoord van Jacuzzi® - Manchester
Dear Gillian,
Thank you for your wonderful feedback!
We’re so pleased to hear that your experience with Steve at Bents Garden Centre was a 5-star one. It’s great to know that you found our team helpful and friendly, and that the delivery and installation went smoothly.
We truly appreciate your recommendation of Jacuzzi Manchester—it means a lot to us.
If there’s anything you need going forward, please don’t hesitate to reach out. Enjoy your hot tub!
Kind regards,
Jacuzzi Customer Care Team
Friendly, helpful and efficient
I found Steve at jacuzzi Manchester to be very helpful when I was struggling to source bromine tablets his communication was great and his manner was friendly and efficient
17 april 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Jaqueline & Tony,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Steve at Bents was able to assist you when you were having difficulty sourcing bromine tablets. It’s great to know that his communication, friendly manner, and efficient service made a positive impression during your experience.
We’ll be sure to pass on your kind words to Steve—feedback like this means a lot to our team.
Kind regards,
Jacuzzi Customer Care Team
Mark the engineer was booked to fit a…
Mark the engineer was booked to fit a new cover to my J475, as the other one had manufacturing faults. Mark kept me informed of his delivery time by contacting me the day before. Arrival on the day was spot on time. Mark gave me a warm greeting and explained his processes. Just such a lovely guy. Gave me some great valued advice, with him having over 20yrs experience working for Jacuzzi. He made sure the old one was taken off carefully and the new one fitted perfectly, tested the cover lifters and made sure everything was working to how it should be. Great detail and care was taken, area kept clean and tidy. Such a fab engineer and very professional. Thoroughly recommend, great team and aftercare service. Thanks again to Cat for organising and Mark for doing such a fab job, nice friendly chap.
11 april 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Jeff,
Thank you for your glowing review! We're absolutely delighted to hear that you had such a positive experience with Mark and that the replacement of your J475 cover was carried out to the highest standard.
Mark is a valued member of our team, and we're proud of the care, professionalism, and expertise he brings to every visit—it's wonderful to see this reflected in your feedback. With over 20 years of experience at Jacuzzi, he truly is a fountain of knowledge, and we're so pleased he could share helpful advice and ensure everything was installed and working perfectly for you.
We'll be sure to pass on your kind words to both Mark and Cat—our team works hard to ensure a seamless experience from start to finish.
Kind regards,
Jacuzzi Customer Care Team
The service was fantastic
The service was fantastic, from Phil in sales to Simon and Adam during installation. The Jacuzzi j-345 has exceeded all our expectations, and the entire family is enjoying it.
4 april 2025
Antwoord van Jacuzzi® - Manchester
Dear Alexandra,
Thank you so much for your fantastic feedback! We're thrilled to hear that your experience from sales with Phil to installation with Simon and Adam was seamless, and that the Jacuzzi J-345 has exceeded your expectations. It's great to know the whole family is enjoying it!
We take pride in offering top-notch service and quality products, and we’re so pleased it’s made such a positive impact for you.
Kind regards,
Jacuzzi Customer Care Team
Cannot rate this company highly enough…
Cannot rate this company highly enough !
Fantastic service from buying our jacuzzi to installing it and the aftercare has been exceptional. Mark and Steve in the office were so knowledgeable and nothing was too much trouble throughout the buying process . Simon and Adam who installed the jacuzzi were professional and approachable . So pleased with our jacuzzi - thanks guys !!
4 april 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your incredible feedback! We’re absolutely delighted to hear that your experience with us—from the buying process with Mark and Steve to the installation by Simon and Adam—has been so positive. It’s wonderful to know that our team’s knowledge and professionalism made such an impact, and we’re thrilled that you’re so pleased with your new Jacuzzi.
Your kind words mean a lot to all of us, and we’ll be sure to pass them along to everyone involved!
Kind regards,
Jacuzzi Customer Care Team
Quality Service
Mark Crawford at Bents was fantastic, we went for a look at Jacuzzi's, but came away with so much more. Mark was extremely knowledgeable, not pushy and helped us make the right decision for us. Our fitting team, Simon Fenton and Adam Kirk were amazing. From start to finish, they set up our Jacuzzi with care and expertise. They explained everything thoroughly and answered all our questions we had. I would highly recommend them, a true credit to the company.
3 april 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Leslie,
Thank you so much for your kind and detailed review—we’re absolutely delighted to hear about your positive experience!
Mark will be thrilled to know his knowledge and approach helped guide you to the right decision without any pressure. We’re incredibly proud to have people like Mark, Simon, and Adam representing Jacuzzi—your praise speaks volumes about their dedication and professionalism.
It’s fantastic to know the installation process was smooth and informative, and that our team took the time to ensure you felt confident and comfortable with your new Jacuzzi. We’ll be sure to pass on your kind words—they truly are a credit to what we do.
Thank you again for your recommendation, and welcome to the Jacuzzi family! We’re always here if you have any questions or need further support.
Kind regards,
Jacuzzi Customer Care Team
Considering a jacuzzi?
We've been considering a jacuzzi for a few years, and today it finally became a reality. From Phil in sales to Simon and Adam handling the delivery and installation, the service was impeccable. We are extremely delighted.
31 maart 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Alexandra,
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that your Jacuzzi journey has begun and that you’re so delighted with the experience.
Phil, Simon, and Adam will be over the moon to know they made such a great impression—your kind words truly mean a lot to the whole team. From the first conversation to the final installation, we always aim to deliver an exceptional and seamless experience, and it’s great to know we hit the mark.
Wishing you many relaxing and enjoyable moments in your new Jacuzzi!
Kind regards,
Jacuzzi Customer Care Team
Excellent support from Kyle and Mark
Kyle and mark have been excellent at supporting our Jacuzzi swim spa. We had no idea how to maintain the pool and both Mark and Kyle have not only educated us but provided support above good service. Many thanks to them both.
27 maart 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kyle and Mark provided excellent support for your Jacuzzi swim spa. It's great to know that they not only helped educate you on maintenance but also went above and beyond to ensure you had the support you needed.
We’ll be sure to pass along your appreciation to both Kyle and Mark—they’ll be delighted to know their efforts made such a positive impact on your experience. If you need anything else in the future, don’t hesitate to reach out. Thanks again, and enjoy your swim spa!
Kind regards,
Jacuzzi Customer Care Team
Everything really well explained…
Everything really well explained throughout both the buying process and the installation process , installers were really nice and were very knowledgeable.
28 maart 2025
Antwoord van Jacuzzi® - Manchester
Dear Colin,
Thank you for your great review! We're so happy to hear that the buying and installation processes were clear and well-explained. It's wonderful that our installers were not only knowledgeable but also made sure you had a positive experience throughout.
We truly appreciate your feedback and are glad everything went smoothly.
Kind regards,
Jacuzzi Customer Care Team
All problems resolved in a quick time.
24 maart 2025
Antwoord van Jacuzzi® - Manchester
Good afternoon,
Thank you for your feedback! We’re so glad to hear that all of your problems were resolved quickly. Providing fast and efficient solutions is something we strive for, and it's great to know that we met your expectations.
If you ever need further assistance or have any questions down the road, don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
After sales is absolutely disgusting…
After sales is absolutely disgusting with this company. A thread has cracked on my hot tub lid no fault of my own and down to week manufacture and after sales have so far said they won’t replace under warranty. In a battle with them currently to try to resolve so will write another review with how it goes.
25 februari 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Benjamin,
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration that you’ve encountered during this process. After thoroughly reviewing the issue with the hot tub cover lifter, we determined that the cracked thread on the coverlifter is not due to a manufacturing defect. However, we fully understand your disappointment and have offered a discount on the purchase of a replacement as a gesture of goodwill.
We recognise the importance of clear communication and customer satisfaction, and we deeply regret that your experience with our Customer Care Team has not met the high standards that we strive to uphold. I understand that my colleague is currently in ongoing communication with you to resolve this matter as efficiently as possible.
We genuinely value your feedback and are committed to working with you to reach a resolution. If you have any further questions or concerns, please do not hesitate to reach out directly to our team. We truly appreciate your patience as we continue to address this issue.
Kind Regards,
Jacuzzi Customer Care Team
Prompt Delivery
Ordered some accessories for my Hot Tub, clear ray bulb, Chlorine, test strips etc, easy to order online prompt acknowledgment & delivery as always from the team at Jacuzzi Manchester
13 februari 2025
Antwoord van Jacuzzi® - Manchester
Dear Nigel,
Thank you for your great feedback! We're so happy to hear that the ordering process was easy and that your accessories arrived on time. We appreciate your continued trust in the team at Jacuzzi Manchester. Enjoy your hot tub, and don't hesitate to reach out if you need anything else!
Kind regards,
Jacuzzi Customer Care Team
Excellent Service from ordering to delivery and beyond
Steve at Jacuzzi Manchester helped us to choose the right Hot Tub for us.
Brilliant customer service from start to finish.
We are really pleased with our Hot Tub.
After sales service is also very good, can't fault anything.
24 januari 2025
Antwoord van Jacuzzi® - Manchester
Dear Steve,
Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with Steve at Jacuzzi Manchester, and that he helped you choose the perfect hot tub. It’s great that you’re pleased with both your hot tub and the aftersales service. We truly appreciate your kind words and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new hot tub! 😊🌟
Kind regards,
Jacuzzi Customer Care Team
Phil and the team are exceptional
Phil and the team are exceptional.
The explanation before we decided to buy was really thorough and can’t thank Phil enough for all the advice and tips provided to me …im a complete amateur!
Always rings back if he’s busy and sorted out any queries straight away. Would definitely recommend. The hot tub is beyond our wildest dreams.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Paul,
Thank you so much for your kind words! We're so glad Phil and the team were able to help you with all the advice and tips you needed. It’s great to hear the hot tub is everything you hoped for and more! We really appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
The guys at jacuzzi Manchester help us…
The guys at jacuzzi Manchester help us through the process of selecting a model, running costs and installation costs.
Well organised and happy to share their own experiences of owning to settle our nervousness.
They are fantastic supporting us with our maintenance tasks, with guidance on the chemical balancing routine: what is normal and what isn’t.
They are always on the wind of a phone, even emailing outside of working hours.
Brilliant people and brilliant service
25 januari 2025
Review zonder uitnodiging
Antwoord van Jacuzzi® - Manchester
Dear Paul,
Thank you so much for your kind words! We're thrilled to hear that our team at Jacuzzi Manchester was able to guide you through the selection process, installation, and maintenance. It's great to know that their support and expertise helped ease your nervousness and that you're feeling confident with your spa. We really appreciate your feedback and are so glad to hear that you're having such a positive experience with both the service and the ongoing support. If you ever need anything else, don't hesitate to reach out— we're always happy to help!
Kind regards,
Jacuzzi Customer Care Team
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