Jadejewelers Reviews 

Amazing customer service! The size I ordered was too small so I reached out and Lana helped me out by sending me a new one! Thank you Lana & Jade Jewelers!

I had an issue and Lana assisted me the whole time kept in contact with me with in a timely manner in fact and got my order sorted out the care they provide for their customers is best of the best

Received two beautiful jade diamond cut rings, there was a mishap where the wrong color diamond cut got sent they apologized and sent me out the correct one at no extra charge and said I didn’t need to ship back the other. I already recommended them to a few friends who asked where I got them from can’t say enough about how good customer service was and I am looking into a bracelet and a pendant for my sister

Don't buy anything from here. I ordered their cuban link bracelet and they sent me the wrong size. I contacted them about it and they offered me an exchange or store credit, no refund. Fine, it states that is their policy. So I opted for the credit seeing as the bracelet was extremely delicate and likely would break, so I decided I'd buy a couple of smaller things for my wife instead. Keep in mind each back and forth took 2 to 3 days for customer service to even acknowledge my issues and then later to respond offering the credit. I sent the bracelet back to them and no response for many days so I reached out to them because I didn't see a credit on my account on the website and they finally responded after several days indicating that they would create a special coupon code for me that that would only be a one-time use only. If I didn't use the entire credit I would lose the remaining amount. This entire time they acted like they were doing me a favor by even accepting the return even though this whole thing was their fault. Now I agreed to the store credit but I didn't know that there would be all these stipulations around it. When I turned around to make a purchase, the fact that they create a separate coupon code for me made it so that I couldn't even use any of the coupons that they had available on their site at the time. So I would be paying full price when a lot of their items were buy one get one half off. At the end of the day I wound up filing a dispute on my credit card. The coupon code they generated didn't even work and all the hassle that they put me through definitely was not worth it. They even fought me despite the fact that they had their merchandise back and I had nothing. They wouldn't allow the dispute to go through and we had several back and forths until they ultimately lost the dispute. Just a terrible awful company. Stay far away. Awful customer service. Slow response time archaic return policy and they can't even size their own jewelry properly. Literally nothing works at this company.

I ordered 2 jade rings (diamond cut blue water) one was the wrong size sent. So i emailed jade jewelers customer service (on March 3rd) with pics etc and within 2 hrs i got a response saying they will send another ring with the correct size. The next day i got a tracking number and today (March 7) i got my ring with the correct size!

I wish all customer service was this quick easy and painless.

Keep up the good work Jadejewelers! I will be buying more!

Thank you to Lana for quickly replacing a bracelet that came with a crack in it. The RAPID replacement made me feel really valued as a customer! I’ll always purchase my jade products from the jade jewelers.

Amazing quality jade and customer service. Anytime I ask questions they always respond to make sure I receive the best quality jade. I’ve bought multiple products from them and I’ve never been disappointed.

Accidentally had the wrong address and they were able to fix it quickly will be shopping here again soon.

Lana and the Jade Jewelry are absolutely amazing. Unfortunately, the Cuban bracelet I bought broke within the day of receiving it, and they were very accommodating to send me a replacement. They have been super helpful, very responsive and very considerate of their customers. I purchased her a lot so it’s great to know they care about their customers.

I reached out regarding my order and Cait helped me sorted out right away. There was no back and forth in between. Very efficient and professional

I previously ordered Cambodian Angkor Wat Pendant last year and it came out amazing! I wear it to almost every occasion.
This is my 2nd time ordering from The Jade Jewelers and I just gotta say they’re the most genuine jewelers I’ve came across.
I had ordered the BOGO hello kitty bracelets for my wife and I didn’t read the instructions of adding 2 bracelets to the cart for the deal to apply. After the first order had already been shipped, team member Lana assisted me about the free bracelet and they still sent it out! Hands down to all of Jade Jewlers for their hospitality and support to all their customers.
I appreciate you all and will keep supporting yall business forever.
Thank you Jade Jewelers 💎

Cait and Danielle went above and beyond to assist my needs. I ordered the incorrect size ring and made an exception. They sent me a new ring right away. I appreciate this kind of customer service! Kudos to Jade Jewelers.

At first there was a mix up with UPS but Lana quickly resolved it for me and I couldn’t be happier! Got the Jade Cuban Bracelet in the mail and I absolutely am IN LOVE! Thank you so much!

Although there was a mix-up with my order, I want to highlight how quickly Caitlin stepped in to resolve the issue. Her prompt and friendly assistance turned a frustrating situation into a positive experience. Thank you for the great service!

I have made two purchases at Jade Jewelers, 2 Pixiu jade bracelets for myself and bf and 2 Rare Red Rose bracelets for my best friend and myself.

Both of the rare red rose bracelets started to unravel which was heartbreaking but I reached out to Jade Jeweler via email and Lana responded to me offering to replace my two rare red bracelets. I saw on their website they have a 48hr product damage policy but it never hurts to ask what can be done. I was looking to get the bracelets fixed as nothing is wrong with the jade jewels themselves, they are beautiful.

I cannot tell you guys how happy I am with the customer service and recovering service I was provided by Lana. This seriously made my day and to know I’ll be able to send another bracelet to my best friend for matching bracelets means so much.

I know you can get jade jeweler in Chinatown but their quality and customer service is what has my business from now on!

I’m a loyal customer to The Jade Jewelers, and will continue to be. I’ve purchased several pieces, both for myself and as gifts for loved ones. TJJ’s jades are of exceptional quality. Shipping is quick! Customer service, especially from Lana, has been outstanding. She addressed my concerns promptly and went above and beyond to exceed my expectations.

Great customer service! Bought a bracelet during a BOGO deal but forgot to send the other one but they still honored the deal for me.

Great items. I have twice now and loved both items. Had an item come in broken, and Lana was the best in assisting me with the item. So easy to get help, and they replied so fast. They’re the best when it comes to jewelry.

First time ordering from Jade Jewelers and will not be the last. Quality of the pieces are just as pictured and shown! My girl and I got matching bracelets and love them. Customer service was amazing and Cait was so helpful. She helped correct our order that was already placed and made everything super quick and streamline.

Good quality products and great customer service had an issue with my order because of something on my end but they were able to help me and get it right