James Hallam Limited Reviews 

Worst service I’ve come across for an insurance company wouldn’t quote on phone then had to fill out a online form was told someone would get back quickly! waiting around all day, phone another company on the off chance quoted insured and all done and now pick up my new vehicle AVOID

Alexandra House has used James Hallam insurance for many years and I have always been extremely happy with their service. I cannot recommend Jane highly enough, she is always happy to help and ready to provide excellent advice that meets the needs of our business. On the occasion that we did need to make a claim, this was dealt with professionally and swiftly. James Hallam take away the stress of getting the right levels of cover to meet your business needs and provide excellent customer service. Thank you!

Jane Lloyd-Wood at James Hallam has been my Account Manager for more years than I can remember. Her service has always been exemplary, meeting my Commercial Insurance needs in such a kindly, friendly and patient manner. Nothing is too much trouble and I have the reassurance of knowing that she is only a phone call away should I need her help or advice. Old fashioned personal service that has become harder to find these days. Thank you Jane!

We have been with James Hallam Insurance for around 10–11 years now, and throughout that time the service we have received has been absolutely second to none.

From the very beginning, they took the time to visit our premises and genuinely understand our business and exactly what we needed. We are not necessarily a straightforward, “run-of-the-mill” business when it comes to insurance requirements, but they made sure they fully understood how we operate and put the right cover in place for us.

Our Account Manager, Jane Lloyd-Wood, has been exceptional. Everything is always explained clearly and in plain English, and whenever I have a question or need advice, Jane is incredibly responsive and is usually back to me almost immediately.

Over the years, Jane has genuinely become our guardian angel when it comes to insurance. There is enormous reassurance in knowing that we have someone who understands our business so well and makes sure we have the cover we need.

I cannot recommend James Hallam Insurance highly enough, and Jane in particular. After more than a decade with them, we remain extremely happy with both the service and the support we receive. Jane is definitely a 5 star employee.

Excellent advice in a timely manner. Agata is professional, thorough, informed, polite and patient. Thank you.

James Hallam was the insurance broker recommended by Sailing Holidays Ltd for travel insurance. We booked our insurance a couple of months in advance and checked that the policy documents were available, but didn't print or download them at the time. When we checked back the day before departure the documents were not on the customer portal. They had taken £180 from our credit card though.

While we were on holiday we tried to call multiple times - they never answer the phone and never respond to voice messages. In the end the voice mailbox was full. We contacted them via email which they responded to after 2 days saying that our policy didn't exist. So we were not insured for the duration of our holiday.

They have not responded to any subsequent emails. We are seeking a chargeback via Section 75 claim from our credit card company.

Poor customer service again after previous issues of polices issued for a few years then advised I wasn't actually eligible for and withdrawing it, then years later offering it again but not following up on changes or questions, particularly confirming I was now eligible for it.

I've always found the team at James Hallam to be a pleasure to deal with and very helpful with making sure the policy is the right fit for our needs and that I properly understand what I am signing up for.

Katherine Harvey worked on my case, I was distressed after the damage of my photographic equipment through an accident while it was in use, Katherine reassured me and guided me through the process of my claim, she showed me different options and made me feel like a valued customer, her efforts made a stressful time much easier to get through and her hard work made sure I was able to work again with replaced equipment in the shortest time possible under the circumstances.

Jane has provided myself and our scaffold business with not only competitive prices but guidance and support throughout. Jane is so easy to talk to and is always happy to help.

The service Jane provides is exceptional and she is a real asset to your company. We could not ask for anymore.

Thank you for all your help over the past 5 years!

I have dealt with Jane Lloyd Wood for 12 plus years, Nothing is too much bother, She always goes the extra mile to make sure everything in my policy is correct, and the best renewal price possible. Speaks to me like a friend, very honest and really good at her job. If ever there is a problem, she is the one who always gets back to me and sorts it out straight away, no messing. A rarity these days, making my life less stressful. Strongly recommend her to all my friends and Garage Owners. She and her team are amazing.

We do business with James Hallam because of our account manager Jane Lloyd-Wood. We started with professional indemnity insurance in a sector that is considered quite niche, and Jane offered reassurance and support as we navigated the insurance minefield. Nothing is too much trouble for her and she is an expert at helping us work through any issues relating to insurances. We have been a client with them for nearly 10 years, and I can't imagine ever looking to change that whilst Jane is still working for them. Highly recommended.

Fantastic service over the years. Chan

“Katherine exceeded our expectations she made a very stressful time and appalling service from AXA bearable, without Katherine I have no idea what I would have done. Katherine will bring future business to your company as my considerable client and friends base all know of my trials over our travel insurance with AXA and how Katherine got me through it. I will also be insuring our 3 cars with yourselves in the future and I am confident of the same service.”

Jane Lloyd-Wood at James Hallam has been super helpful and efficient in assisting me with my business insurance for the last 10 years. I have complete confidence that she understands my requirements and will search for the most suitable product.

Brilliant service from Sophie Berry & Louise Kennon - They have been very efficient and nothing is ever too much. Its a huge weight off my shoulders knowing I can just ping them an email for my business' insurance needs and they jump on it straight away. Thank you for your help, its a fantastic service, especially for a busy business owner to have peace of mind.

I have just set up a gym facility and needed insurance cover quickly at short notice. Tyne was incredibly helpful in finding the correct cover and getting it in place in time for opening. Her help was priceless in what was a very busy time, thank you very much

Jane Lloyd has been our buisness insurance consultant at James Hallam Ltd for the past fifteen years.
Jane always a pleasure doing buisness with you. Friendly, knowledgable and always goes the extra mile for price satisfaction.
The support we have received from the company during an awkward claim was 100%.
Always there to help. Thank you Jane and the rest of the team for peace of mind always.

My first experience with James Hallam was exceptional. Prompt response to my emails. I was completely impressed with their professionalism and customer service. Highly recommend.

After having trying numerous other insurance brokers the staff at James Hallam Ltd managed to find an insurer able to cover our rather unusual insurance requirements and within our tight timeframe. Staff were helpful and efficient throughout. Would definitely use again and recommend.