My experience with Japebo has been outstanding for the second time. My order was despatched promptly and arrived in less than a week from Denmark. I'm very happy with the products they've sent, as the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The product is exactly what I needed and arrived in reasonable timeframe. A key factor is that the closed large sleeves are not available on Amazon and Japebo have exactly what I need. This i... Toon meer
Bedrijf heeft geantwoord
Fast order & delivery. I got what I needed. Great, accurate order & delivery communications. I will use this company again. I can't offer a better compliment than that. 10/10.
Bedrijf heeft geantwoord
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.co.uk
Geschreven door het bedrijf
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Geschreven door het bedrijf
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Uitstekend
491 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Japebo.co.uk
Thank you, Jonathan!
Great to hear that everything arrived quickly and exactly as expected. We appreciate your review and your order very much.
Kind regards
Thomas – Japebo
Great service and quick delivery
I ordered a small item from Japebo without realising that it is not in my country. I need not have worried. The item was well priced and arrived very quickly
.Thank you Japebo
9 november 2025
Antwoord van Japebo.co.uk
Thank you so much, Deirdre!
We’re delighted to hear that your order arrived quickly and that everything went smoothly, even across borders. We truly appreciate your kind words and are glad you’re happy with both the price and the delivery.
Kind regards
Thomas – Japebo
Good source for rebranded Connexx accessories.
I have Specsavers Advance branded hearing aids. These are rebranded Connexx, a Danish make. Japebo stocks accessories for them and delivery is fast and cheap.
21 november 2025
Antwoord van Japebo.co.uk
Thank you for sharing your experience! We’re pleased to hear that our selection of Connexx-compatible accessories worked perfectly for your Specsavers Advance hearing aids, and that your order arrived quickly. Don’t hesitate to reach out if you need assistance with anything else.
– Japebo Support
Antwoord van Japebo.co.uk
Hi, thank you for the lovely review!
Great to hear everything arrived so quickly and exactly as ordered.
If you ever need anything else, we’re here to help.
Kind regards,
Mads – Japebo
Antwoord van Japebo.co.uk
Hello,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re satisfied with the service, product quality, and delivery speed.
We’re grateful for your kind words and happy to know you’d choose us again.
Best regards,
The Japebo Team
BATTLING FOR REFUND FROM JAPEBO
WARNING THIS COMPANY RESISTS FOLLOWING UK CONSUMER RIGHTS LAW IN RELATION TO REFUNDS.
IT USES A .CO.UK DOMAIN ADDRESS BUT I CANNOT FIND IT LISTED IN COMPANIES HOUSE. Companies using .co.uk are required to register with Companies House by law.
I purchased a Streamline Microphone online (Japebo.co.uk made me assume it was a UK company) to assist hearing aid communication.
They stated VAT included and free delivery - however I was charged customs and Royal Mail "handling - total £43. Japebo however refunded this.
It worked well for a few days but then the Mic failed and despite following all the instructions could not get it working. I informed Japebo on 1st August (<10 days after receipt). I made two attempts by Royal Mail to return it to Japebo. First attempt it was returned by Danish PO, second time Danish PO wanted to charge customs - and wanted a Danish mobile number of the customs form (which I do not have and Japebo could not provide). Eventually I got a return label from Japebo (not offered initially) for a carrier - even then it took a couple of weeks to get the Mic to them. It is now nearly 4 months that I have not had a working Mic.
They say Signia cannot find fault but are currently refusing to refund because the box it came in is missing a bit of cardboard. This is in contravention of both their own guarantees and UK consumer law which is clear - the original box is not required.
MY RESPONSE to Japebo: In response to Japebo’s reply to my post, ALL components of the Mic were returned - even the small string to hang it round your neck. This is the first time Japebo have claimed “cables” were missing after weeks of communication.
The only factor which Japebo have complained about until now was the cardboard package , in particular a missing piece of black cardboard. So I reject their statement.
Original packaging is not required for a refund under UK Consumer rights law 2015. This is yet another red herring in their response.
I further note that they have not explained why I cannot find them registered at Companies House but are using a .co.uk domain. This leads consumers to believe they are UK based. If they are not registered at Companies House it is my understanding that they are breaking UK law.
Frankly rather than turning me into a very very unhappy customer they would be better off giving me the refund to which I am entitled under UK consumer law.
24 november 2025
Review zonder uitnodiging
Antwoord van Japebo.co.uk
Dear Mr. Nigel Hurst,
Thank you for your review. I want to address the key points and outline the concrete way forward.
Import charges
You were charged customs and Royal Mail handling fees on delivery, and we refunded these costs once documented.
Return and timeline
You informed us on 1 August, shortly after receipt, that the product was not working as expected. You then attempted to return the item yourself, but the shipments did not reach us. To ensure the return could be completed without further issues, we provided a carrier label, and the product was delivered to us and forwarded to Signia for inspection.
Inspection result
Signia’s technical assessment did not confirm a functional fault in the microphone. Regardless of this outcome, we are committed to resolving your case fairly and in line with applicable consumer rights.
Why the refund has not been finalised yet
When the return arrived, the packaging was incomplete and damaged, and parts of the original contents were missing, including cables that are part of the full set. These components affect the product’s commercial value. This is the only reason the refund is still on hold. We are not requiring an intact outer box as a condition. The issue is the missing contents.
Resolution options
We will close this in one of the following two ways:
1. Full refund once the set is complete
We are sourcing replacement inner packaging and the missing accessories. Once the return is complete, we will issue a full refund to your original payment method.
2. Refund now with a deduction for missing contents
If you prefer immediate closure, we will refund now, with a deduction reflecting the missing accessories only.
Please reply with your preferred option, and we will proceed accordingly.
Kind regards
Thomas – Japebo
Antwoord van Japebo.co.uk
Hi!
Thank you so much for your fantastic 5-star review. We’re so happy to hear that you’re pleased with our service!
We truly appreciate your support.
Kind regards,
The Japebo Team
Good experience
Good experience , delivery took a long time by international post. Unfortunately I ordered the wrong sized item so will need to return them for the exchange which Japebo has offered.
14 november 2025
Antwoord van Japebo.co.uk
Hi Susan, thank you for updating your review and for your feedback.
We’re glad to hear you had a good overall experience, though we’re sorry the delivery took longer than expected with international post.
Unfortunately, once parcels leave our warehouse, delivery times can vary a bit depending on the local carrier, but we understand it’s frustrating when it happens.
We also appreciate you letting us know about the sizing issue. As agreed, we’ll of course help you with the exchange, and we’ll make it as smooth as possible for you. If you need any assistance while returning the item, just reach out to us directly and we’ll take care of it.
Best regards,
Mads - Japebo
Antwoord van Japebo.co.uk
Hi, thank you for your review.
We’re glad to hear that the item was of good quality and met your expectations.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Antwoord van Japebo.co.uk
Hi, thank you very much for your kind review.
We’re glad to hear that you found the service excellent, the ordering easy, and the price good.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
The correct item was delivered on time
9 november 2025
Antwoord van Japebo.co.uk
Hi,
Thank you so much for your review. We’re glad to hear that the correct item arrived on time and that everything went smoothly!
Kind regards,
The Japebo Team
Speed of delivery
8 november 2025
Antwoord van Japebo.co.uk
Hello,
Thank you for your feedback! We’re glad the delivery reached you quickly and that you’re satisfied with the service.
Best regards,
The Japebo Team
Antwoord van Japebo.co.uk
Thank you, Anthony! 😊
We’re glad to hear your order arrived quickly – we really appreciate your feedback.
Kind regards,
Mads – Japebo
Antwoord van Japebo.co.uk
Hello Paul,
Thank you for taking the time to leave such positive feedback! We’re delighted to hear that you were satisfied with the efficiency of our delivery, communication, and service.
We truly appreciate your trust in us.
Best regards,
The Japebo Team
Antwoord van Japebo.co.uk
Hi John,
Great to hear that you got exactly what you wanted and that delivery was fast!
Thank you for your 5-star review.
Best wishes,
The Japebo Team
Quick delivery
31 oktober 2025
Antwoord van Japebo.co.uk
Hello,
Thank you for taking the time to leave a review! We’re glad to hear that your order arrived quickly and that you’re satisfied with our service.
Best regards,
The Japebo Team
Antwoord van Japebo.co.uk
Hi Adrian,
We’re so glad to hear that you found ordering easy, delivery quick, and our prices fair. 😊
Thank you for your review!
Best wishes
The Japebo Team
The speed with which they arrived
The speed with which they arrived, they arrived within 2 days.
19 oktober 2025
Antwoord van Japebo.co.uk
Hi S. Horton,
Thank you very much for your great review. We’re pleased to hear that your order arrived so quickly and that you’re happy with our service.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Antwoord van Japebo.co.uk
Hi Richard,
Thank you for your kind review. We’re delighted to hear that you were kept informed throughout and that your order arrived on time.
We appreciate your feedback and hope to see you again at Japebo.co.uk.
Best regards,
Team Japebo
A pleasant experience
The ordering process was easy and I was kept informed as to the progress of the order. The product was as described and appears to be of good quality.
29 oktober 2025
Antwoord van Japebo.co.uk
Hi Tony,
We’re so happy to hear that you had a pleasant experience and that the product was just as described. 😊
Thank you for your kind feedback!
Best wishes,
The Japebo Team
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