I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
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Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Custer service was very helpful.
26 september 2025
Antwoord van Japebo.com
Hi Karen,
Thanks for your 5 stars! 😊 We’re so glad our customer service team could help — we’ll be happy to assist you anytime.
Best regards,
The Japebo Team
Oticon Dynamo SP6 Earhooks
Thank you for the Oticon SP6 Dynamo ear hooks! I tried reaching out to Oticon many weeks ago but they didn't help. All they wanted me to do was schedule an appointment with my audiologist which costs money. Japebo really pulled through with the ease of ordering online. I wish the response time was quicker though (My reason for 4 stars). The first person got back to me with questions and then disappeared. The second person, Thomas, went the extra mile for me. I was able to get the ear hooks in time for my 2-day business trip. Everything worked out great! I plan to order more soon. Thank you, again.
3 oktober 2025
Antwoord van Japebo.com
Hi Sal,
Thank you for your thoughtful review! We’re glad Thomas could help and that you received your Oticon SP6 Dynamo ear hooks in time for your trip. We appreciate your feedback about response time and will work to improve. Great to hear everything turned out well — we look forward to helping you again soon!
Warm regards,
The Japebo Team
Was charged extra $31 from dhl for import duties
Was charged $20 for shipping when placing the order then sent an additional invoice from DHL for $31.00 import export duties and tax processing. A reputable company that ships to USA should know of potential shipping issues with current laws and advise customers before placing order.
9 oktober 2025
DHL returns my order last week and I…
DHL returns my order last week and I didn’t get a refund from my return order.
The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs.
My original order was $30 for Phonak hearing aid cushions.
1 oktober 2025
Antwoord van Japebo.com
Hi John,
Thank you for your message. You will of course receive your refund as soon as your return has been received and inspected at our warehouse.
And yes, you are absolutely right — the new U.S. Customs regulations (de minimis rule) have unfortunately affected many international shipments. Previously, imports valued under $800 USD entered the U.S. duty-free, but since the adjustments introduced in 2025, many carriers such as DHL now apply handling and processing fees on top of the standard shipping cost, even for small parcels.
These fees are set and collected by the shipping company and U.S. Customs, not by us, and are therefore outside of our control.
We appreciate your understanding and will notify you as soon as your refund has been processed.
Kind regards
Thomas – Japebo Customer Service
Additional shipping charge after I ordered online
i purchased an item online that cost 19.80 and had a shipping charge of 20.00 for a total order price of 39.80. After the order was shipped I received a request by the shipping company for an additional 21.31. I did not want to pay an additional shipping charge. When I contacted Japebo they said they would only refund the amount of the item - 19.80. I should be refunded the total amount of my order 39.80.
When I purchase something online and there is a line item for shipping, and I pay that, it is wrong to charge an additional shipping charge to receive the item.
28 september 2025
Antwoord van Japebo.com
Hi Leo,
We completely understand your frustration regarding the additional charge from the shipping company. Unfortunately, since the new U.S. customs regulations and tariffs were introduced, international retailers like us have faced sudden and unpredictable import handling fees beyond our control.
We always refund the full product amount once the parcel is returned to us, but shipping and customs fees are set directly by DHL and U.S. Customs.
We truly regret the inconvenience this caused and are actively working to establish local U.S. shipping options to prevent this from happening in the future.
Kind regards
Thomas – Japebo
DO NOT USE THEM IF YOU ARE IN THE U.S.!
I ordered hearing aid accy's on order #12153854 Sept. of 2025, just last month.
When placing this order I was given shipping charges of around $25.00 for DHL.
When the order was on it's way, I received a phone call from DHL requesting an additional $25.00 for duty fees.
The problem is, I was never made aware of these additional charges and I would have never placed the order if I would have known this in advance.
Now I'm out $58.00 because of this.
I did contact Japebo customer service and was told once they receive it back, they will issue credit.
The problem is DHL still has the package and is hard to deal with. They are now mentioning storage fees.
18 september 2025
Antwoord van Japebo.com
Hi Kevin,
I fully understand your frustration, and I’m truly sorry for the inconvenience this situation has caused. Unfortunately, the recent changes in U.S. customs regulations have affected many international vendors shipping to the United States. These additional import and handling fees are determined by U.S. customs and DHL, and regrettably, we have no control over them.
We’re actively working to establish direct shipping within the U.S. to prevent situations like this in the future.
Thank you for your patience and understanding.
Kind regards
Thomas – Japebo
pACKAGE SHOULD HAVE BEEN RETURNED
pACKAGE SHOULD HAVE BEEN RETURNED. We were charged shipping and then DHL Tried to charge additional shipping
18 september 2025
Antwoord van Japebo.com
Hello Tom,
Thank you for your message.
You are very welcome to return the package for a refund. Once it arrives back to us in good condition, we’ll process the refund for the product cost (excluding the original shipping fee).
If you’d like, we can send you the return instructions to make the process easy.
Kind regards
Thomas – Japebo Customer Service
I am very cautious purchasing on line
I am very cautious purchasing on line. I validate companies I have no experience with or knowledge of, like Japebo, by checking with the Better Business Bureau. I needed a replacement receiver for my Phonak (actually labeled Kirkland for Costco) right hearing aid. Amazon sent me three for the left side even though I had ordered one for the right side. I had become difficult to find an acceptable vendor for my right side receiver so I decided to risk Japebo. You substituted a version 5 receiver for the version 4 one I had ordered. I am disappointed that you did not seek my OK before making that substitution. But, all's well that ends well, it fit and it works fine. Japebo is tops in my book!
22 september 2025
Antwoord van Japebo.com
Hi Paul,
Thank you so much for your detailed review and for giving Japebo a chance! We really appreciate your trust and are glad to hear the receiver fit and works perfectly.
Phonak has discontinued the older Receiver 4.0, which is why we sent you the updated version – M Receiver 5.0. You should have received an automatic notice about this substitution when placing your order. The only difference between the 4.0 and 5.0 models is the wax filter system – otherwise, the function and fit are the same.
We’re happy everything worked out and truly value your feedback about communication – it helps us improve.
Best regards,
The Japebo Team
Antwoord van Japebo.com
Hi Ronald,
Thank you so much for your 5-star review! We’re delighted to hear that you found the RIC Widex products in stock and at a good price. We appreciate your trust and look forward to welcoming you back again soon!
Best regards,
The Japebo Team
Your shipping costs were almost 3 times…
Your shipping costs were almost 3 times the price of the product I ordered.
19 september 2025
Antwoord van Japebo.com
Hello Mark,
Thank you for your feedback.
Our shipping fees are clearly shown during checkout before completing the order, so there are no hidden costs. The fee is fixed regardless of order size — which means that when ordering multiple items, the shipping cost becomes only a small fraction of the total.
Since this is a service review, we’d be happy to hear if there’s anything specific you feel we could improve about your shopping experience.
Kind regards
Thomas – Japebo
Such a low price compared to hearing centers
Great service and fantastic pricing. Works perfectly.
12 september 2025
Antwoord van Japebo.com
Hi Harold,
We truly appreciate your 5-star feedback. It’s great to know the product works perfectly for you and that you found both our prices and service fantastic.
Best wishes,
The Japebo Team
Accurate product description and…
Accurate product description and delivered on time, easy purchasing experience.
14 september 2025
Antwoord van Japebo.com
Thank you for your good feedback!
We’re pleased to hear that you’re satisfied with both the delivery and the overall experience. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Fit perfect,easy to install and put my…
Fit perfect,easy to install and put my hearing back in service.
15 september 2025
Antwoord van Japebo.com
Thank you for your feedback!
We’re pleased to hear that you’re satisfied with the product and that it fits perfectly. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Please beware of hidden charges
Please beware of hidden charges. I checked out and my total was $30. They charged my card and then cancelled the purchase to add $20 in shipping. Then when DHL was ready to deliver they held delivery until I paid $31 in duty fees. Had i known about the duty fees, I would not have ordered.
11 september 2025
Antwoord van Japebo.com
Hello Frances,
Thank you very much for reaching out. I completely understand how frustrating it must feel to face an unexpected import fee. Due to recent changes in U.S. regulations. As of August 29, 2025, the U.S. government has suspended the previous “de minimis” rule that allowed shipments under $800 to enter duty-free. This means that even smaller orders are now subject to import duties. Depending on the shipment, these can range from a fixed fee (around $80–$200) to percentage-based duties of 10–50%.
Your experience is important to us, and we see this as an opportunity to improve. If you have any further questions or concerns, please don’t hesitate to contact us.
Aleksandra, Japebo
Product came in time with no damages to…
Product came in time with no damages to package.
11 september 2025
Antwoord van Japebo.com
Hello Pravin,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Aleksandra, Japebo
Almost Perfect
The only reason for not giving 5 stars was it would have been nice to know up front there would be Customs Duties
4 september 2025
Antwoord van Japebo.com
Hello David,
Thank you very much for reaching out. I completely understand how frustrating it must feel to face an unexpected import fee. It is due to recent changes in U.S. regulations. As of August 29, 2025, the U.S. government has suspended the previous “de minimis” rule that allowed shipments under $800 to enter duty-free. This means that even smaller orders are now subject to import duties. Depending on the shipment, these can range from a fixed fee (around $80–$200) to percentage-based duties of 10–50%.
Thank you for your understanding and have a great day.
Aleksandra, Japebo
Very polite people to work with.
Actually it took a while for them to believe I could not use the TV streamer, but they were very helpful in sending it back. Now I'm just waiting my refund. As for the hearing aid charger it works great. I am pleased with the service I received.
4 september 2025
Antwoord van Japebo.com
Hi Elizabeth,
Thank you for taking the time to share your experience and for your kind words about our team. I’m sorry for the initial back-and-forth regarding the TV streamer—thank you for your patience while we worked through that.
I can confirm we’ll issue your refund for your order as soon as the returned unit is received and checked in our warehouse.
We’re delighted to hear your hearing aid charger is working great. If there’s anything else you need—recommendations, setup tips, or support—please let us know. We’re here to help.
Kind regards
Marina – Japebo
Antwoord van Japebo.com
Thank you so much for your 5-star review, Costan! We are very happy to hear that you found both the speed and quality excellent. We truly appreciate your trust in Japebo and look forward to assisting you again.
Kind regards
Thomas – Japebo
Although you mailed me the correct size…
I have ordered hearing aid batteries from Japebo on several occasions. They are prompt and send the correct items. Good company.
1 augustus 2025
Antwoord van Japebo.com
It would have been nice if you had reached out and given us the opportunity to give you a good service and help you out.
As you mention, we shipped the batteries that you ordered - if these are not the right ones for you, we would ofcourse help you.
I am sorry, but i am having a hard time seeing how we could have done better. You ordered a product - we shipped exactly that one promptly and haven't heard anything from you since that and now we receive a 1 star review.
Should you want service we are only an email away.
Kind regards
Thomas - Japebo
Excellent Customer Services
Japebo went above and beyond to help me find the exact BTE hearing aid hook I needed. After multiple frustrating attempts to locate the right part on my own, I reached out to them—and I’m so glad I did. They worked closely with me to identify the correct hook compatible with my device, and kept me updated every step of the way. Their communication was outstanding, and their persistence paid off—they found the perfect match. I couldn’t be happier with their service and support!
25 augustus 2025
Antwoord van Japebo.com
Thank you so much for your wonderful feedback Tracy!
We’re thrilled to hear that our team could assist you in finding the exact BTE hearing aid hook you needed. We understand how important it is to get the right part, and we’re glad our persistence and communication made the process smooth for you. Your satisfaction means a lot to us, and we look forward to supporting you again whenever you need.
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