I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Took longer then I expected
Took longer then I expected. Went on vacation with a bad mic. However I was glad to get new mic's.
4 augustus 2025
Antwoord van Japebo.com
Thank you for your feedback, John. I understand it can be frustrating when delivery takes longer than expected. In the checkout process, it is stated that the shipping method you selected has an estimated delivery time of 4–8 business days. According to the tracking, your order was delivered within 6 business days, which is within the expected timeframe.
For future orders, we also offer an express shipping option with a faster delivery time of 1–3 business days.
We truly appreciate you choosing Japebo and are glad you are satisfied with your new microphones.
Kind regards
Thomas – Japebo
Delivery tracking system experience was…terribl
Delivery tracking system experience was terrible
4 augustus 2025
Antwoord van Japebo.com
Dear Deborah,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Antwoord van Japebo.com
Hello Valerie,
Thank you for your feedback and for taking the time to leave a review. We sincerely apologize that you have [insert issue, e.g., received the wrong item] – this is certainly not the experience we want to offer our customers. Your experience is important to us, and we see this as an opportunity to improve. If you have any further questions or concerns, please don’t hesitate to contact us.
The ease of ordering your products as…
The ease of ordering your products as an academic institution (tax exempt). I greatly appreciate this!
2 augustus 2025
Antwoord van Japebo.com
We’re so glad to hear the ordering process was smooth for you as a tax-exempt institution. Thank you for your kind words and support!
It would have been 5 stars but needs better protection
It would have been 5 stars but the tool was bent in shipping. I had to straighten it out. Better protection on the point of the tool should be developed. Maybe a thick walled cardboard tube or a small box instead of a plastic resealable bag. The resealable bag is OK for short distances but when shipping overseas, it did not protect the tool.
31 juli 2025
Antwoord van Japebo.com
Dear Stephen,
Thank you for your feedback!
We’re happy to know the tool worked for you, but we’re sorry it arrived bent. Your suggestion for better protection — such as a thick-walled cardboard tube or small box — is greatly appreciated. We’ll share this with our packing team to improve protection, especially for overseas shipments. Thank you for helping us make our service better!
Antwoord van Japebo.com
Hi Richard,
Thank you for your feedback. I’m glad to hear your order arrived as promised, though I understand the delay due to customs inspection can be frustrating. Unfortunately, customs procedures are outside our control, but I’m happy it made it to you safely.
Kind regards
Per – Japebo
You sent the European version of a…
You sent the European version of a charger to USA address
24 juli 2025
Antwoord van Japebo.com
Hi Harley,
Thank you for reaching out.
There is no longer a separate EU or US version of the charger – all current models come with a universal USB charging cable, and only the wall plug differs by region.
If the USB wall plug was missing from your package or if you received one with an incorrect plug type, please let us know right away – we’ll be happy to send you the correct one immediately.
We want to make sure your charger works perfectly for you in the US.
Kind regards
Per – Japebo
promt delivery from oversees
22 juli 2025
Antwoord van Japebo.com
Hi Al,
Thank you for your review! We’re pleased to hear your order was delivered promptly. We look forward to helping you again in the future.
Best regards
Per – Japebo
Ok wery good
21 juli 2025
Antwoord van Japebo.com
Hi Jerkica,
Thank you for your kind words! We’re happy to hear that you had a good experience with us.
We look forward to serving you again in the future.
Best regards,
The Japebo Team
I feel so satisfied with their product…
I feel so satisfied with their product and speed delivery.
22 juli 2025
Antwoord van Japebo.com
Dear Movithan,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Their quoted price for Phonak Tv…
Their quoted price for Phonak Tv connector was ove $100 dearer than other suppliers.
Other products are the same.
Shop around Triton, Bay Audiology, Audiology South
1 augustus 2025
Review zonder uitnodiging
Had just the item I needed
This company had the item I needed with a lower price I could find other places. This is my first time using this company and was skeptical at first but then checked them and they had a high rating. The shipping is a little slow so if you are willing to wait for your item it won’t be a problem.
8 juli 2025
Antwoord van Japebo.com
Thank you very much for your review and for giving Japebo a try!
We're delighted you found the product you needed at a great price.
We understand that delivery speed is important, and we’d like to let you know that we also offer express shipping options if you ever need a faster delivery in the future.
Should you have any questions or need assistance with your next order, please don’t hesitate to reach out.
Kind regards
Per – Japebo
My package has not arrived
10 juli 2025
Antwoord van Japebo.com
Thank you for your review.
As mentioned in our email communication, we did everything we could to assist with your delivery — including offering to send a replacement shipment. Since you chose not to proceed with that, we have now issued a full refund for your order.
We’re sorry for the inconvenience and hope to have the opportunity to serve you better in the future.
Kind regards
Per – Japebo
Excellent service
Excellent service. The site is easy to navigate. Very good prices and quality. Shipping was good. I’m very satisfied.
8 juli 2025
Antwoord van Japebo.com
Dear Lane,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Antwoord van Japebo.com
Hi Francis,
Thank you for your review! We’re glad to hear you found the ordering process easy and the price good. We look forward to serving you again soon.
Best regards
Per – Japebo
Antwoord van Japebo.com
Hi William,
Thank you for your review! We’re glad to hear you received exactly what you ordered. We’ll keep working on improving our delivery times, and we hope to provide you with an even better experience next time — and maybe earn that 5th star.
Best regards
Per – Japebo
Antwoord van Japebo.com
Hi Loren,
Thank you for your review! We’re delighted to hear you found exactly what you wanted and that the turnaround was quick. We look forward to serving you again in the future.
Best regards
Per – Japebo
Exactly what I needed and your ‘chat’…
Exactly what I needed and your ‘chat’ helped me find the correct size
1 juli 2025
Antwoord van Japebo.com
Hi Bonnie,
Thank you for your great feedback! We’re glad to hear that you found exactly what you needed and that our chatbot helped you find the correct size. Thanks for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Good and easy.
27 juni 2025
Antwoord van Japebo.com
Dear Murali,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
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