Actually really impressed with the equipment. Historically most commercial gyms shy away from having proper platforms - plenty here. The strength equipment has a great balance to it and never seems to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 Channons Hill Retail Park, Whitworth St, BS16 2EA Bristol, Gloucester, GB
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Lees wat reviewers zeggen
I only do classes but they are really good, and a nice bunch of trainers and people around. My only issue is to get in & out of the gym with mobile app. Would be great if an authorization no.would b... Toon meer
Bedrijf heeft geantwoord
The gym is spacious which is good, the equipment (treadmill, cross trainer, rowing machine) are quite dated, I have been to other gyms where their machines are better quality (tv, doesn’t squeak, is... Toon meer
Bedrijf heeft geantwoord
Great welcoming service. Superb vibe, decor, lighting and music. Lots of treadmills out of action though. I’ve not been when it’s busy but lack of machines when busy would be very frustrating. Sam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Bristol
Geschreven door het bedrijf
Contactgegevens
2 Channons Hill Retail Park, Whitworth St, BS16 2EA, Bristol, Gloucester, Verenigd Koninkrijk
3,8
Goed
252 reviews
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This is the e-mail I sent to them:
This is the e-mail I sent to them:
Hello.
I want to cancel the membership and be refunded my money.
I paid on-line yesterday, and went to the gym for the first time last night.
The gym is awful, and the equipment is so bad I was nearly injured.
I'm 6' 6", and your equipment does not work.
First, I tried the normal, flat, bench press. The benches have these black pegs that stick out exactly where my feet need to be, so it is horrendous to try to use. They were stabbing into the back on my ankles.
I then went on to try the incline bench press. The bench is so useless, the seat is at the floor, so there is no way to adjust it to go any lower. I got on the bench, and my face was already past the pegs at the top, so it isn't possible for me to use without hitting them. You have decided to have incline benches that for some reason, when plates are put on the sides and you bring the bar down, it will hit the other plates, smash into them and possibly injure you. This happened to me and is not acceptable. It's a complete joke.
I tried to use the normal, movable, benches. The seat on them can't even be put flat, so there is no way to sit on them and do any flat exercises. Who thought that was acceptable?
I also tried your cables, which again only work for some-one about 5' 10". Every rep' the weight was just hitting at the top. It's ridiculous.
I then couldn't even get out the gym because my phone was dying and your scanners wouldn't scan the code.
I won't be coming there again and want my money back. I was nearly injured on your horrendous benches.
Regards.
This is what they replied:
The recipient's mailbox is full and can't accept messages now.
15 juni 2026
Antwoord van JD Gyms - Bristol
Hello – Thanks for taking the time to leave this review.
We’re really sorry to hear about your experience and how this has left you feeling. We understand how important it is for equipment to be comfortable and usable for all members, and we appreciate you explaining the difficulties you experienced in detail.
We’re also sorry to hear you had trouble exiting the gym due to your phone battery and access issues, as we understand how frustrating that must have been.
Regarding your email, we’d recommend resending your request via the website contact form or bringing this to the attention of the gym team directly so it can be reviewed further.
We appreciate you sharing your experience and feedback.
The JD Gyms Team 💚
Lighting very poor would be nice to…
Lighting very poor would be nice to have some natural light. Feels like a prison.
31 mei 2026
Antwoord van JD Gyms - Bristol
Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We’re sorry to hear the lighting hasn’t been to your liking. We understand how important the environment is when training, and your comments about brightness and natural light have been noted and will be passed on 👍
Thanks again for your feedback 💪
The JD Gyms Team 💚
Impressive Strength Equipment
Actually really impressed with the equipment. Historically most commercial gyms shy away from having proper platforms - plenty here. The strength equipment has a great balance to it and never seems to busy to complete a session if you don't mind switching up your routine.
30 april 2026
Antwoord van JD Gyms - Bristol
Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s fantastic to hear you’re impressed with the strength equipment and platforms – that’s something we work hard to get right 🙌 We’re also really pleased to hear you’re able to get a solid session in without it feeling too busy, especially with a bit of flexibility in your routine.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚
Very nice environment
20 april 2026
Antwoord van JD Gyms - Bristol
Hello – Thanks for taking the time to leave this review! We’re really pleased to hear you enjoyed the environment at the gym.
The JD Gyms Team 💚
Antwoord van JD Gyms - Bristol
Hello - We're so happy to hear that you find our gym clean and organized! Thank you for your positive feedback, we appreciate it.
The JD Gyms Team 💚
Antwoord van JD Gyms - Bristol
Hello – Thanks for taking the time to leave this review. With the nature of our buildings and fluctuating weather, the temperature inside the gym can sometimes be affected. We appreciate you sharing your feedback.
The JD Gyms Team 💚
Cleanliness is poor weights are not put…
Cleanliness is poor weights are not put back compared to Swindon Jd gym overall disappointing. Some equipment needs maintenance work done. I’d say slightly better then pure gym at this point.
19 februari 2026
Antwoord van JD Gyms - Bristol
Hi there - Thanks for taking the time to leave this review. We are sorry to hear you weren’t happy with the facilities. Our gym teams do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should become broken. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing a positive and enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚
Everything you need but wi fi not good…
Everything you need but wi fi not good as no signal on the phone
13 februari 2026
Antwoord van JD Gyms - Bristol
Hello - Thank you so much for the 4‑star review! Please know if you have any issues accessing our Wi-Fi you can press the green buzzer near the turnstiles which will alert a member of the team to come over and assist you.
The JD Gyms Team 💚
Enjoyed the experience there
Enjoyed the experience there. Aesthetics were on point. Abundance of effective machines. Very helpful team members there.
20 januari 2026
Antwoord van JD Gyms - Bristol
Hello, we're happy to hear that you're so impressed with our Bristol gym! We appreciate your recognition of the team's support too.
The JD Gyms Team 💚
Great gym
Great gym, plenty of equipment so something for everyone. I spoke with Mark, who was very helpful and knowledgeable and passionate about his career path.
27 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We appreciate you taking the time to leave us your feedback! We're happy to hear you enjoy the variety of equipment and that our staff was helpful to you.
The JD Gyms Team 💚
Great gym lovely and clean too
Great gym lovely and clean too!
mark was super helpful when I needed some advise on toning up too made me feel really comfortable ☺️
29 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We appreciate you taking the time to leave us a review! We're happy to hear that you find our gym lovely and clean and that our staff was helpful and made you feel comfortable.
The JD Gyms Team 💚
Mark was very helpful and helped me and…
Mark was very helpful and helped me and a friend with our JD gym membership. Thank you!
28 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We appreciate you taking the time to leave us a review. We're so happy to hear that you and your friend found our team member helpful with your memberships!
The JD Gyms Team 💚
Antwoord van JD Gyms - Bristol
Hi - Thanks for taking the time to leave a review. If you've recently joined and are having issues accessing the gym, either speak to a member of staff when you next visit who can take a look at your membership for you. Or alternatively, this may be due to the DD information entered when joining being incorrect. You can check and provide new DD details here: https://secure.harlands-ddms.co.uk/payflex/jd/
The JD Gyms Team 💚
Been to this gym a few times now
Been to this gym a few times now, and Mark has been fantastic at explaining everything to me and showing me how to use the equipment, this gym has a great atmosphere and would recommend to anyone.
26 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We appreciate your kind words! It's great to hear that you've had a positive experience at our gym and that our team has been helpful. Thanks for recommending us!
The JD Gyms Team 💚
Jd gym is fantastic
Jd gym is fantastic, upbeat music, great equipment, and the new AGM Mark is very friendly and helpful.
25 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We appreciate your positive feedback! We're happy you enjoy the music and equipment, and that our team is helpful.
The JD Gyms Team 💚
Great gym
Great gym with all the equipment you need.
Mark was very helpful and friendly.
16 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Bristol gym!
Best wishes, The JD Gyms Team 💚
Amazing environment
Great gym, great environment with amazing friendly staff..
Mark was very approachable, helpful, with a wide range of knowledge to get me settled into my first session..
24 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚
Great gym and even better PT
Great gym and even better PT. Look for Mark Townsend and your life will change
25 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - We're happy to hear that you enjoyed your experience at the gym! We appreciate you mentioning the team members who made it special.
The JD Gyms Team 💚
JD Gym Review - Mark Townsend
I’ve been training at JD for the past 3 years but the past few months have completely transformed my experience having now picked up one of their own PTs who’s hard work has been recognised and paid off with his role at JD Bristol. Mark Townsend has been brilliant for me and others too and has really driven me to see progress in my fitness journey, especially needing that expertise and care and passion following recovery from a recent operation and I’m now lifting heavier than ever before !! While I did enjoy JD before I am now loving and even looking forward to my workouts and more motivated than I’ve been at all through out my journey which I can hands down say is down to Mark.
25 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello, we're happy to hear that you're so impressed with our Bristol gym! We appreciate your recognition of the team's support too.
The JD Gyms Team 💚
Great gym nice and clean with smart…
Great gym nice and clean with smart apparatus. Really good to bump into Mark who works there telling me if needed help with any of the equipment as I was knew to the gym don’t hesitate to let him know. Made me feel really comfortable as I’d only been to gyms a handful of times over the years.
23 januari 2026
Review zonder uitnodiging
Antwoord van JD Gyms - Bristol
Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience and that our staff have made such a positive impression.
Thanks, The JD Gyms Team 💚
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