I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
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Lees wat reviewers zeggen
Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... Toon meer
Bedrijf heeft geantwoord
I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... Toon meer
Bedrijf heeft geantwoord
Bathrooms and gym equipment are clean, really appreciate that. Good music which helps when I forget my AirPods :D. Only thing wrong would be there’s water leaking from the ceiling in all different pla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Edinburgh
Geschreven door het bedrijf
Contactgegevens
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, Verenigd Koninkrijk
- 01312023806
3,5
Gemiddeld
156 reviews
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First time at gym
26 september 2024
Antwoord van JD Gyms - Edinburgh
Hi there Gareth, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
But we are even happier knowing it was your first visit to Edinburgh😊 The JD Gyms Team 💚
Good can just get head down and work…
Good can just get head down and work out,plenty of machines to do so👍👍
5 september 2024
Antwoord van JD Gyms - Edinburgh
Hi Paul, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Edinburgh gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
Decent gym
Good gym, with a good variety of equipment and space. My one issue was there wasn't enough space for core workout, I mean just like mat space.
7 september 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Amazing gym
Amazing gym, very spacious, great people and equipment. Everything one needs for their training variety
27 augustus 2024
Antwoord van JD Gyms - Edinburgh
Hi there
We're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Good amount/range of equipment.
this is for "Edinburgh West" JD Gym, where I'm a regular for almost 2 years.
Good amount/range of equipment.
Treadmills and cardio equipment barely wiped down, often have layers on semi dry up sweat on them. You tend to chose from worse to bad based on stickiness/what you are okay with your towel/phone touching.
They used to provide paper towel roll and cleaning spray, but since staff likely figured out then there is actually extra work and bins have to emptied more often (paper towels), they put the paper towels away.
Some treadmills have non adjusted belts for months now, which become noticeable due to extra noise/sudden stops once you go above walking speed. Obviously they didn't label the faulty ones...
The above point about machines/cleanliness - it used to be all fine about ~6 months ago.
One staff member (the shortest guy) stopped wearing his uniform a few months ago, whereas everyone else wears it, odd, likely because he found out this way he's not bothered by customers. Odd seeing some guy in 100% personal clothing going and ticking the "cleaning sheets"
Lockers/showers/toilets are very clean, they sort of have to be with only 2 male toilets for the gym this size (there was third one for disabled people, but they started locking that up)
22 augustus 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Cleaan and dry changing rooms
Cleaan and dry changing rooms, helpful staff on first visits
19 augustus 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Thanks for the 5 star review and comments, we really appreciate it 😀
Best Wishes,
The JD Gyms Team 💚
Gym is spacious and Washrooms are…
Gym is spacious and Washrooms are smelly need to be more hygienic
19 augustus 2024
Antwoord van JD Gyms - Edinburgh
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym and changing areas keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Edinburgh@jdgyms.co.uk The JD Gyms Team 💚
Disrespectful staff!
I am a mature gym goer, and I have never experienced such rudeness and lack of respect before as recently from two staff members at my local JDGyms. What is worse, when I dared to complain, I was villainized by them. Sadly, JDGyms management team seem to be allowing such behaviour from their staff...
31 juli 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We would encourage you to contact the manager at your club so that they can discuss further with you and look into the incident in question. You can reach them on edinburgh@jdgyms.co.uk
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Antwoord van JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Membership set up hasn’t worked and no…
Membership set up hasn’t worked and no one responds to emails
25 juli 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
Saff are very welcoming and supportive…
Saff are very welcoming and supportive when required
18 juli 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
This place reminds me of the old Virgin…
This place reminds me of the old Virgin Active….perfect
3 juli 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Thy block my app because i cancel my…
Thy block my app because i cancel my direct depit i just go 2 days and my money is wast and jd gym customer service didn’t help me I don’t like the team and jd gym
27 juni 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Clean Space
5 juni 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for leaving a review! It's great to hear you’re enjoying the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this.
We hope you continue to enjoy your fitness journey with us ⭐
Best wishes
The JD Gyms Team
I have only been going to the gym for a…
I have only been going to the gym for a few weeks. I never thought I would say I enjoy going to the gym but I do and that’s down to personal trainer Bruce who is encouraging and gives me confidence that in time I will achieve what I want.
18 juni 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Great gym
Great gym, but would help if you run 24 hours. Most people prefer working out during late hours.
11 juni 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Probably the best appointed gym in…
Probably the best appointed gym in Edinburgh and heaps of space. No hanging around for equipment and very clean.
31 mei 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Nice facilities
Nice facilities. Only gripe is that I tried a few of the treadmills and they were slipping so just need tightening.
13 mei 2024
Antwoord van JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
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