I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been tak... Toon meer
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Lees wat reviewers zeggen
Just rejoined Parc Tawe JD after going to another gym for couple years. Signed up for the les mills body pump classes - and had the first one with Keira Kane this morn! And she was amazing and Ive bee... Toon meer
Bedrijf heeft geantwoord
Experience can be improved. Timely update for class schedule. Sometimes it’s being updated an hour ago which brings uncertainty. In case class is cancelled, must be updated on app. A red colou... Toon meer
Bedrijf heeft geantwoord
I’ve been going to JD Parc Tawe for a few years now and I have always felt comfortable in the space and extremely welcomed by the staff. Particularly Martyn and Adam, who always go out of their way t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Swansea
Geschreven door het bedrijf
Contactgegevens
3 Glamorgan, Parc Tawe North, SA1 2AA, Swansea, Wales, Verenigd Koninkrijk
- 1792341034
4,1
Goed
335 reviews
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Clean, nice aesthetic
The gym is really clean and has a nice aesthetic. Love the studio but theres way too much air conditioning
17 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Always something available and 24/7
14 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Changing rooms SHOULD NOT LOCK AT NIGHT…
Changing rooms SHOULD NOT LOCK AT NIGHT every other gym I've been to leves them open overnight I no the gym is new to 24hr operations but locking the changing rooms is unacceptable especially given the very little warning
12 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for your feedback.
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Swansea, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Rammed equipment in a small space
1. The equipment is good quality but no PTs or anyone around if you have any issues with anything 2. the equipment is way to close together there’s no personal space between anything 3. the setup is very strange 4. It’s constantly busy which means hanging around and a lot of waiting I gave up and went home early because of this 5. Weights are thrown everywhere and never put back near the racks, found myself hunting around for weights after every set.
16 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave your review.
We are sorry you weren't able to find a member of staff to help on this occasion.
If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you.
We try our best to encourage our members to return the weights after use. Our fabulous staff are usually on hand to help with returning the weights, if you can't see anyone please press the green button by the entrance and a staff member will come to you. So if you are ever struggling, please don't hesitate to ask!
Best wishes
The JD Gyms Team 💚
Gym can be overly busy at times
Gym can be overly busy at times I would expect to be quiet so sometimes I don’t get to use the equipment I would like to.
14 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
I joined a week ago and visited Swansea…
I joined a week ago and visited Swansea gym three times. Pleased with the cleanliness of the place, plenty of equipment and clean changing rooms. Friendly atmosphere. Really enjoy the place. No frills, just the kit you need for a good sweaty workout.
11 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
I've been really impressed with the gym…
I've been really impressed with the gym facilities at JD Gyms in Swansea. The atmosphere is welcoming, and I feel motivated every time I walk in. The staff have been incredibly helpful and friendly, making me feel comfortable as a newcomer especially the manager Yogesh I love his presence and he is motivating throughout my regular basis. I've tried out a few classes, and they've been challenging but enjoyable. The equipment is top-notch and always available when I need it. Overall, I'm very satisfied with my experience at JD Gyms and would highly recommend it to others
8 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Antwoord van JD Gyms - Swansea
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Yogesh the coach
7 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
No warning class cancelled
First time I went the class I was going to go to was cancelled, no warning, no message on the app, no one came and told us. The coach just never turned up.
31 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
We're sorry that you have had some trouble with the class schedule.
To be sure you're looking at the latest version of our timetable, please always be sure to download it from our website rather than clicking on links direct from Google. Simply visit our website, choose your gym location and then look for the "download timetable" button.
If there have been some last-minute cancellations, we're really sorry for any inconvenience caused. If you ever want to double check that a class is 100% running, please always feel free to give the gym a quick call before you leave home.
Hope this helps! If the problem persists, please contact the Manager via email to swansea@jdgyms.co.uk
Thank you
The JD Gyms Team 💚
Great gym
Great gym, easy atmosphere and open access to classes of all shapes, sizes and abilities .
4 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Dangerous and unhygienic!
There’s been no aircon in the gym in Swansea for way over a year now. Every time someone complains it’s just ignored and we get told “head office won’t do anything about it”.
How can you run a gym without air conditioning as 1. It’s not healthy, especially when people are sweating in there and doing classes and nearly passing out from the heat.
2. It’s dangerous as there’s buckets everywhere with water leaking from the aircon units in the ceiling.
You're charging people a membership fee for an unhygienic and dangerous gym.
Surely you can’t leave it like this for another year?
Something needs to be done about it!
5 februari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking time to leave your review.
We do currently have an issue with the extraction. This has been escalated and we are currently waiting for engineers to attend. In the meantime we are opening doors for ventilation.
If you are still concerned, please email the General Manager on swansea@jdgyms.co.uk and they can give you more details on the timelines of completion.
We apologise for any inconvenience this might be causing you but can assure you the gym is still a safe environment to train in.
We hope this helps.
Best wishes
The JD Gyms Team
No shower or changing during night
all the changing room it closed and the gym it’s open 24/7 doesn’t make any sense if you can’t run the gym 24/7 don’t
31 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Swansea, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Best wishes
The JD Gyms Team 💚
So far I’m not havning a good time
So far I’m not havning a good time. It’s always to crowded and it’s much to warm I’m upset so far
30 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thanks for taking the time to leave this review.
We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
Best wishes
The JD Gyms Team 💚
Experience can be improved.
Experience can be improved.
Timely update for class schedule. Sometimes it’s being updated an hour ago which brings uncertainty.
In case class is cancelled, must be updated on app. A red colour flag shown cancelled or remove from schedule.
Few machines are out of order.
Very few classes on weekends :(
28 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
We're sorry that you have had some trouble with the class schedule.
To be sure you're looking at the latest version of our timetable, please always be sure to download it from our website rather than clicking on links direct from Google. Simply visit our website, choose your gym location and then look for the "download timetable" button.
If there have been some last-minute cancellations, we're really sorry for any inconvenience caused. If you ever want to double check that a class is 100% running, please always feel free to give the gym a quick call before you leave home.
Hope this helps! If the problem persists, please contact the Manager via email to swansea@jdgyms.co.uk
Thank you
The JD Gyms Team 💚
The equipment was worn and not very…
The equipment was worn and not very welcoming. I will not be renewing after the first month
27 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Good gym but could be better.
Good space and atmosphere in the gym. Machines not bad but could be better. Need to use app to enter as number passcode did not work.
27 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave us a review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
We appreciate your feedback and will take it on board.
Best wishes
The JD Gyms Team
I love coming to this gym however
I love coming to this gym, the staff are friendly and classes are great however the majority of the time there isn't enough staff to make it a comfortable place to be, today I came in to the weights section (near the smith machines) two very loud guys come in, one sits on top of the weights and obnoxiously talk almost shouting at each other, of course they have every right to be there but not on the weights, it made me very uncomfortable as one was sitting on the weights I needed and I didn't feel safe or happy being there in all honesty. I had to go to the other side of the gym and find alternatives, it's been a lot like this lately, even in the early mornings there are weights left absolutely everywhere, people don't care, I go to use the smith machine a lot and most of the time it has been left with over 20kgs each side and a bench in the middle which I have to move. With no staff around, people just don't care, it's not an inclusive place to be and I shouldn't have to shun myself to the tiny women's only gym room to feel comfortable
28 januari 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
First visit yesterday
First visit yesterday. Could not get in, no staff to be seen. Somone advised me I needed my phone. I don't want to take my phone to the gym.
I got in, where are the changing rooms, again there are no staff. I have no idea of emergency exits or procedure.
Lockers, you need your own lock, you should of outline this, before I'd got there.
I went to look for someone to show me how to use equipment. I asked about 25 people, no-one had seen anyone ever, one member had been there for 6 months. I felt lost and embarrassed I was standing around, someone advised knock the private doors, no-one answered.
Surely I should know the fire policy and safety of equipment. No signs to show where the water machine was. It was an hour of hell looking like a fool.
Leaving I had no idea how to get out, there were no signs by the barriers, kids hanging around the entrance area, were actually laughing at me. I had to wait till someone was leaving to ask, it was as simple as scanning the QR code again but there should be a sign. I reluctant to go back, I expected more, who has a gym with no staff on the floor to help people.
21 januari 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Swansea
Hi there
Thank you for taking the time to leave us a review.
We are sorry to read that you were unable to access the gym when you arrived. We will have sent you a welcome email with all information regarding entry, how to download the QR code and scanning yourself in and out of the building. We are sorry if you missed this email.
If you get stuck again there is a green buzzer by the entrance, just give this a press and a member of staff will be notified and make their way to you.
If staff are busy with other members or completing their daily checks you may not be able to locate them. We would recommend booking an induction so that you can be show where all the fire exits are, changing room and equipment. You will also be given a demonstration of how the equipment works. Inductions aren't compulsorily but some members find them really useful if they're new to the gym or need a refresher.
You can book an induction by calling the gym or emailing swansea@jdgyms.co.uk
We hope this all helps.
Best wishes
The JD Gyms Team
Was my 1st time at the gym this week…
Was my 1st time at the gym this week and it has so many equipment for everyone it's amazing and so glad I have joined
16 januari 2024
Antwoord van JD Gyms - Swansea
Hi there
Wow, we're so pleased to hear you love our gym as much as we do!
Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
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