My experience has been amazing and everyday with my PT Marlene Mcintosh gets better. When an instructor personalise your training and advises you on diet, supplements that I had no idea in 21 days... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStafford Street, The Peel Centre, WV1 1NT Wolverhampton, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The gym is really good however there seems to be many people waiting for specific machines and since there's usually only one machine of that type there is a lot of wait. Id advise to invest in more m... Toon meer
Bedrijf heeft geantwoord
Exercise equipments are great. This is my first experience to join gym services and I'm enjoying it. My fitness is getting better.
Bedrijf heeft geantwoord
First time at the gym today and took part in Marlene's spin and LBT classes. Absolutely fantastic for all levels! She's incredibly motivating and pushes you to do your best but also allows you to go a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Wolverhampton
Geschreven door het bedrijf
Contactgegevens
Stafford Street, The Peel Centre, WV1 1NT, Wolverhampton, England, Verenigd Koninkrijk
- 1902229935
3,8
Goed
326 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
its a quite nice and peaceful gym .
its a quite nice and peaceful gym ., i found no issues till now its my 7 day so yeah i find it quite nice and a mannerful gym with A1 equipments but the only thing is the monthly fee .....
want me and more of my fellows to be reduced so badly bec now we are paying like 27.00 £ we want it to make a students offer for under 21 years old. The offer should say that under 21 its a 18-20£ please bec we are students and cant afford that much ., thanks
26 februari 2025
Antwoord van JD Gyms - Wolverhampton
Hi there
We appreciate your kind words about our gym and its facilities. We're glad you're enjoying the peaceful atmosphere and high-quality equipment.
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Wolverhampton
Hi there
We appreciate your kind words and are glad to hear you found the parking and gym equipment adequate.
Best wishes
The JD Gyms Team
I love this area.
23 februari 2025
Antwoord van JD Gyms - Wolverhampton
We're so glad you enjoyed the area!
Best wishes
The JD Gyms Team
I decided to try out JD gym to see if…
I decided to try out JD gym to see if it offered better facilities than my current gym, PureGym. The fact that it’s advertised as a 24-hour gym was a major selling point, but unfortunately, my experience was disappointing from the moment I signed up.
The sign-up process was simple enough, but I encountered issues logging into my account. Despite using the correct credentials, I kept getting login errors, and even after trying to reset my password, I never received an email (not even in spam).
When I finally accessed my account, I went to the gym at my usual workout time (1:30 AM) and immediately struggled to enter due to an unresponsive QR code scanner. Once inside, I headed to the changing rooms—only to find out they were locked from 12 AM to 5 AM. The only way to get the access code was through the website, not the app, which was both inconvenient and unnecessary.
Frustrated, I decided to leave, but even that wasn’t straightforward—the QR scanners at the exit didn’t work properly, making it difficult to leave. To top it all off, as I was finally exiting, I noticed a sign stating that the car park offers 3 hours of free parking, but you need to register your car. Since I couldn’t re-enter, I had no way to do so, and now I’m concerned about being fined.
Overall, this experience was a complete waste of time, and I wouldn’t recommend this gym. I’ve requested a refund for my £10 joining fee since I wasn’t able to use any of the facilities. Hopefully, they address these issues, but for now, I’ll be sticking with PureGym.
I'm still also waiting for any sort of response to my support ticket and since I've received nothing from their support I have since sent a cancellation form which also has yet to be acknowledged.
25 februari 2025
Antwoord van JD Gyms - Wolverhampton
Hi there
We understand your frustration with your recent experience at our gym. It's clear that your expectations weren't met, and we sincerely apologise for the inconvenience and disappointment you encountered.
We take all feedback seriously and are committed to continuously improving our services. We're looking into the issues you raised, including the login problems, the access restrictions during your preferred workout hours, and the difficulties with the QR code scanners. We're also investigating why you haven't received a response to your support ticket and cancellation form.
We appreciate you bringing these matters to our attention and will use your feedback to enhance our operations and ensure a smoother experience for all our members.
Best wishes
The JD Gyms Team
Overall poor experience
First time I have visited your gym & there was no one available to show me around. I found the changing rooms to be a mess & unclean & the gym was very busy meaning I could not use any of the machines I wanted to.
20 februari 2025
Antwoord van JD Gyms - Wolverhampton
Hi there
Thank you for leaving us a review. If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch.
All contact information can be found on our website.
Best wishes
The JD Gyms Team 💚
Fraudsters
Fraudsters. Cancelled my membership after paying my final month membership. got sent an email to say my payment has been collected and i have access to the gym for the rest of the month. arrived at the gym and was refused access. emailed to query and got told i haven’t paid the fee although i have, and have proof from payment plus the email. disgusting robbing fraudsters. whole gym should be shut down all they do is take take take young and older peoples hard earned money. gym is a shambles and nobody can ever help. rats the lot of them.
18 februari 2025
Review zonder uitnodiging
Antwoord van JD Gyms - Wolverhampton
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Antwoord van JD Gyms - Wolverhampton
Hi there
We understand your frustration with the equipment not working properly.
We strive to provide our customers with a positive experience, and we're sorry to hear that this was not the case for you. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Wolverhampton
Thank you for your kind words! We're happy to hear you're enjoying our clean facilities and wide range of equipment.
We strive to offer a great value for our members.
Best wishes
The JD Gyms Team 💚
Antwoord van JD Gyms - Wolverhampton
Hi there
We're so glad to hear you enjoyed your experience! We strive to provide our customers with the best possible service, and we're thrilled that you found our product to be big and good.
Best wishes
The JD Gyms Team 💚
Firstly the car park put me off
Firstly the car park put me off. Massive gym and teeny tiny car parking spaces. The spaces are so close you can hardly get out of your car, and that is when there is a space. People were queuing each time I visited. I am not exaggerating.
I found that all 3 of the toilets in the women’s changing room were always occupied and I visited twice before I signed up. I did mention it to the trainer. The girls were changing in there. I needed the loo and had to abandon using it at the gym. I was shown around the gym but I could hardly understand what the trainer was saying as her English was poor. How does that make sense. My experience could have been better if not for those things.
22 januari 2025
Antwoord van JD Gyms - Wolverhampton
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the parking situation and the inconvenience you experienced with the changing room facilities.
We strive to provide a comfortable and convenient experience for all our members, and we will take your feedback into consideration as we continue to improve our facilities and services. We apologise for the communication difficulties you encountered with the trainer. We value your feedback and will use it to enhance our training programs.
Best wishes
The JD Gyms Team
First time visiting
First time visiting, very busy, unable to use most of multi gym equipment as crowds of people blocking access. No induction on first visit. Staff didn’t seem approachable or helpful. Free weights area packed with people just hogging everything. Has now put me off continuing to subscribe my membership
20 januari 2025
Antwoord van JD Gyms - Wolverhampton
Hi there
Thank you for sharing your feedback. We understand your frustration with the crowded conditions and lack of access to equipment.
We strive to provide a positive and welcoming environment for all members. We appreciate your feedback and will use it to improve our services.
Best wishes
The JD Gyms Team
Easy access lots of equipment staff…
Easy access lots of equipment staff friendly plenty of choice of work outs to do
11 januari 2025
Antwoord van JD Gyms - Wolverhampton
Thank you for your kind review! We're thrilled to hear you're enjoying the gym's facilities and the friendly staff.
We strive to provide a welcoming and well-equipped environment for our members.
Best wishes
The JD Gyms Team
Great Gym!
Lovely gym! Good range of equipment and weights.
Love the variety of classes and workout spaces.
Only thing I would advise is adding sanitiser to clean weights/areas, and have bins on the floor (a few times I have visited there has been rubbish and empty packets/bottles left on the machines)
11 december 2024
Review zonder uitnodiging
Hi i feel like the equipment need to be…
Hi i feel like the equipment need to be dated its quite rusty and some equpiment part are fillimi apart aswell the water need to be warmer due to the weather
13 oktober 2024
I love the vibe
I love the vibe, done some classes which I really enjoyed, love the fact its open 24/7. They could do with a bigger sauna? Overall a great gym.
7 december 2024
Review zonder uitnodiging
Do not even think to Join this gym
Do not even think to Join this gym, staff is very rude and unprofessional, not welcoming, they treat you with sharp tone. and misbehave with you.
Trainers have priority to use the equipment's so that they can make more money when you book a training session with them.
I have raised this with management and their response was shocking
I have seen staff members using disable toilet and disallowing a disable person to use it.
Sunna is very tiny and most of the time not working
8 november 2024
Review zonder uitnodiging
Antwoord van JD Gyms - Wolverhampton
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Very busy and busy carpark. Very expensive
Too busy
Carpark very busy
App doesn’t work to go in and out
Expensive
23 november 2024
Antwoord van JD Gyms - Wolverhampton
Thanks for taking the time to leave this review Satvinder. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
In terms of your access through our app please be advised, we have been made aware by our development team that reducing animations in the device settings has resolved this issue for some members. This will be under accessibility, vision enhancements and then reduce animations. If this still doesn’t sort it for you, please contact our team at the Contact Centre by raising a ticket through our website. We will be more than happy to look into this further for you.
Best wishes The JD Gyms Team 💚
SETTINGS/CLEANLINESS
Was impressed with the arrangements of equipment and availability of staff to help out. Also the management’s needs to provide hand wipes and sanitiser around so we can use to clean surface areas before using the equipment’s
26 oktober 2024
Antwoord van JD Gyms - Wolverhampton
😊 Hi there Ismaila. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience.
We do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Wolverhampton@jdgyms.co.uk 💪 The JD Gyms Team 💚
Way too busy and stinks, poorly maintained kit.
Way too busy, can’t ever find a machine, poorly maintained equipment, everyone there stinks, including the place in general - cardio stuff is good and plentiful though. It was £10 for the week so I wouldn’t expect much but this was just horror.
21 oktober 2024
Antwoord van JD Gyms - Wolverhampton
Hi there
Thank you for your feedback
We understand your frustration with your recent experience. It sounds like you encountered several issues during your visit, including overcrowding, equipment maintenance, and cleanliness.
We appreciate you highlighting the positive aspects of the cardio equipment. We take all feedback seriously and will use it to improve our facilities and services.
Best wishes
The JD Gyms Team
The company as all the things to…
The company as all the things to exercise on, and let's you get on what you need to do
12 oktober 2024
Antwoord van JD Gyms - Wolverhampton
Hi Scott, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gy in Wolverhamptonm! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.