Jet2 Reviews 

Booked flights that were suitable for our young children to Turkey when they first came out to ensure a good price. 11 months before the holiday they informed us they had changed the flight schedule by 9 hours meaning travelling in the night. The flights the following days had not changed and were suitable times. Rather than just letting us swap, they demanded £750 to move the flights forward a day! I tried to contact them online and via whatsapp and it took 6 hours to get a response on the chat! The only silver lining is they have refunded the flights for the 5 of us but ruined our holiday. Since we booked it, flights have gone up in price significantly, so we will be out of pocket when booking with another company. I think this is why they did it, it feels like a scam. We are repeat customers, that will never use them again.

Having raised with Jet2 one of their hotels added extra for aircon and safety box.
Having sought that they make customers aware, after 28 days I had to do chaser, and got a complete non response.

I want people to know you cannot trust Jet2 to provide clear details of what hotel provides.

I was lucky I was late May so not overly warn, however I feel sorry for people staying at hotel Jet2 advertised and having to pay these extra charges where not aware of.

My wife and I are both disabled and we're treated really well by the jet2 staff.
They organised our transport from airport to airport seemlessly.

I tried to book flights on the Jet2 website but the payment kept failing, so I called customer services. Muhammad helped me straight away, he asked me to clear my cache and talked me through the booking step by step. When it still wouldn’t go through online, he didn’t give up. He booked the flights for me himself, made sure my online discount was applied, and checked that I had everything I needed. He was genuinely brilliant.

Muhammad then transferred me to Assistance, where I spoke with Rebecca, and again the experience was outstanding. With other airlines, I usually have to answer endless questions about my wheelchair even after giving the make and model. This was the first time I only had to give the basic details and Rebecca found the specifications herself and completed everything for me. We were cut off at one point and she immediately called me back, which I really appreciated.

I also mentioned that on a previous flight with another airline, I was boarded at the front of the plane even though my seat was at the back, and it all happened while everyone else was boarding. Rebecca sorted seats at the front for both my outbound and return flights so I won’t have to go through that again. She reassured me throughout and was incredibly helpful.

A huge thank you to both Muhammad and Rebecca, they are a real credit to Jet2.

The worst airline ever very rude and racist staff I was only 0.1kg over on my hand luggage and they said reduce it or I will be charged but strangely enough the white lady before me was 1 kg over yet they let her through

30 minute delay leaving waiting for disabled lift at airport. Flight ok staff pleasant. Royal yacht hotel jersey stay for 7 nights in gold superior double room. Was very disappointed that room had internal view overlooked by a number of windows with no private terrace was told to get marina view would need to upgrade to a a suite which would cost over a £1000 for 5 nights. The holiday had already cost £3500 so be aware if you book this class of room it has no view and no privacy. Curtains needed to be closed whenever you needed to get changed and other people could walk past the patio doors so needed to be locked at all times i wish I could have posted photos. We now know the windows overlooking the room and terrace belong to the council apartments next door. And the turndown service doesn't seem to exist. To change the temperature in the room you need to contact reception you cannot do this yourself. Altogether very disappointed

Sa Coma Hotel Platja Jet2 package on arrived at approx 3/4 in morning after delayed flight, strike action at airport etc etc & entered room on 5th floor and Cockroach greeting us. Persistent chap booking us in on front desk, with dated tablet came up prompt to locate Cockroach sprayed his aerosol that made my disabled daughter get sick & when she awoke in morning her eyes were all swelled up. We had tablets for her so not a good start….my review is so long & thorough you can read it on Tripadvisor for this hotel Platja Sa Coma. A real poor holiday, Jo public coming in off the street with family & friends using pool we are paying for? When I asked manager why they were allowed in he told me restaurant were offering ‘free’ use of pool if you ate in restaurant/cafe, lock on back gate open to anyone walking in off the street when I mentioned this to manager on Monday/Tuesday he told me ‘it was only for another day’ but we witnessed people coming in after all week till we left, notice board outside restaurant advertising free use of pool if you use restaurant, this was up all week advertising day before we left, saw manager 3/4 times in hotel near front desk, not once we see him walking around the pool monitoring loud groups nattering in pool using it for free as they supposedly ate in cafe. Lots of noise as ‘family & friends group of 25/30 talking out loud and not even swimming expect they were in for a wash as well. Read my more thorough review on TRIPADVISOR everything is as stated. Cockroach on 5th Floor

Charlotte truly went above and beyond!

Our two-week holiday to Greece got off to a really stressful start when my daughter’s pram didn’t arrive at the airport. As any parent will know, travelling with a young child without a pram is incredibly difficult, and I was so worried.

After speaking to the resort representative, I was told there wasn’t much that could be done. I was informed the pram had been found, but I would need to collect it from the airport myself, which was around a two-hour transfer from our hotel. I was also told it would cost around €180 for a taxi, which just wasn’t a practical solution.

Having previously worked for Jet2, I knew there had to be another option. I sent a quick email explaining the situation and pointed out that if it had been a missing suitcase, it would usually be delivered directly to the customer.

Within minutes, I received a phone call to say my daughter’s pram would be delivered straight to our hotel that very same day. I honestly can’t describe the relief I felt.

Charlotte, who dealt with my email, was absolutely amazing. She completely turned what had been a really upsetting and stressful experience into a positive one. She kept me updated throughout, showed genuine care and understanding, and made me feel like she truly wanted to help. That level of customer service is so rare and deserves to be recognised.

Thank you so much, Charlotte. You are an absolute credit to Jet2, and your kindness, professionalism, and willingness to go the extra mile made such a difference to our holiday. Because of you, we were able to put the stress behind us and enjoy the rest of our family holiday.

Really disappointed that having spend £3500 on a weeks holiday they cannot sit us together on a plane despite having seats available together.
We should not be charged extra for this
Easyjet don't do thus in our experience
Come on jet2 provide some customer service

Appalling website and app experience. I have booked my flight twice as the app has a mind of its own

Beautiful hotel. Rooms were immaculately cleaned everyday. Pools were beautiful, bar staff and reception staff were superb. However we arrived at 12am on the Tuesday and on checking out at 12pm the following Monday our all inclusive status was removed, meaning technically we lost half a day all inclusive of what we paid for. On challenging this with the H10 Gran Tinerfe I was given a lunch voucher but we couldn’t even get a drink by the pool without paying from midday until our coach Transfere picked us up at 7:30pm that evening. We paid for 7 days we should have received the full 7 days. Never have I ever experienced this at an all inclusive resort. We have always been able to have use of the bars, food and snacks until you finally leave the resort for your flight home. Not very happy and will be also leaving this review on Jet2’s page too. Never saw our Jet2 rep the whole week we were there so couldn’t speak to them on the day

I want to write a true story about Jet2 airline. Last night I had to cancel my flight to Izmir in Turkey due to a death in my family. Today I received an email from Jet2 saying my money I paid to the company cannot be refunded and I have to call it a big scam and crime. In the future if they let me fly with their company for free I would not go because the worst airline not only in the UK but in the whole world. I am 65 years old but this has never happened to me in my life, shame on this company how they steal money from customers. I would never recommend them even to my worst enemy because how do they think it should be normal, it is a big robbery on their part, it means whether you used our service or not we take your money. Dear readers of this truth about Jet2 airline, please keep in mind that this company will take your money whether you fly with them or not, shame on them. I am really sorry that I cannot leave less than one star. Thank you very much to all the readers of my truth about Jet2. Kind regards

Personalet

Absolutely sh*te services. Had the worst experience at grand canaria coz of their way of handling stuff. Rumpant discrimination.

Not recommended

My sister and I were booked on a holiday to Madeira on 8th June. We left Glasgow at 2.30 pm, flew to Funchal, circled several times but couldn't land because of high winds. We then diverted to Faro. After several hours sitting on the plane at Faro we flew back to Glasgow, arriving back around 3.30 am. There were Jet2 staff there and one of them gave me a card saying I should email them about the expenses we had incurred because of the holiday being cancelled. I did this on 16th June but got a reply saying they did not accept new claims on this email address, so I should put it on their webform. I did this on 18th June, but got no acknowledgement that they had received it. There is no phone number to call. Has anyone had any success in claiming back from Jet2 for this holiday which was cancelled? They have refunded the cost of the holiday already but we have around £700 of expenses which we incurred as well as the holiday cost itself.