jiomart.com Reviews 376

On 26th August 25 placed an order of Rs 503.2 via credit card. Immediately I got a message via email that due to unforeseen circumstances my order couldn't be confirmed and within 15 days my money would be refunded.
Next day I emailed the jiomart of the refund and no response and also called the customer care no. Where it is automated and no human being to answer the call. It says thank you for
calling, View your order. The order shows less amount because one item is not available, now showing Rs.450. There is no initiation of refund.
On 28th August I visited the store asking in charge of store to help out, but he outright refused to help saying the back end staff will cancel the delivery and the amount will be refunded. So I met Mr. SANDEEP KARAT the supervisor of the store in Mumbai Central, he said the pincode 400 011 is handled by three places I.e. Arthur Road branch and Sewree branch and recently been redistributed, when actually I have been receiving goods from Mumbai Central store only. Also I asked them to cancel my order on the app but the order ID was not showing up automatically. Hence he concluded that we have not received your order. So he suggested me to wait for 15 days. So I complained the cyber crime no 1930. Mr Shinde from cyberpolice, bandra west 3rd floor, took my credit card no and lodged my complaint and gave me a complaint no. 31908250154819 and said I will receive an sms, which didn't receive. He said that to go Agripada Police with the complaint no and get your refund. I felt like both are scam and hand in gloves.
In short whether it is Jiomart, JioFiber or Jio Sim, everything is a big scam. 2nd scam is when you buy tetrapack milk which has higher discount than Amul Milk than suddenly the stock is unavailable for delivery, when actually it is hidden in boxes away from customers. I actually searched, found and purchased it from the store.
Like Jiofiber landline is not working for last two months and there is no way to complain or find resolution. It is faceless entity.

Horrible experience..Big cheaters..They donot deliever all the items even after pre payment n there is no refund

Experience of jio mart app is worst
every time item not available in store stock but in app shows available.always they returned the order and also refund not received donot use this app.

🚨 Fraud by JioMart 🚨

Maine Jio Wallet se order pay kiya.
👉 OTP share nahi kiya
👉 Product receive nahi kiya
Fir bhi order “Delivered” dikh raha hai!

Customer care se baar-baar complaint kiya, lekin koi proper action nahi le rahe. Sirf ghumaa phiraa ke baatein kar rahe hain. Refund bhi nahi diya gaya. Ye clearly fraud aur negligence hai.

📌 Order ID: 17558688810521091A
📌 Shipment ID: 17558688810521091A-01
📌 Date: 22/08/2025

Aise cases me consumer ka trust khatam ho raha hai. JioMart Openly Fraud kar raha hai!

I love jiomart as delivery is on time and products are good but I am disappointed by cancellation of products after order placed...
I request you to show unavailable msg if the product is not available🙏🏻

Dear JioMart Team,

I am highly disappointed with my recent experience on your platform. I placed an order for groceries worth ₹1,400, but despite multiple attempts, the order was not placed while the payment was deducted three times from my account.

1st Attempt: Money deducted, order not placed.

2nd Attempt: Again, money deducted, order not placed.

3rd Attempt: Repeated issue, no order confirmation.

Despite several calls and messages to your customer care, I have received no response or resolution. This is extremely frustrating and unacceptable.

I request you to:

Immediately initiate a refund for all failed transactions.

Provide a clear explanation of why this issue occurred.

Ensure that such technical glitches do not happen in the future.

If I do not receive a resolution soon, I will be forced to escalate this matter further, including raising a chargeback request with my bank.

Looking forward to your urgent action.

Sincerely,
Adv.Rahul Dubey

I ordered twice on JioMart and each time had problems. The latest experience was that I order 3 items and only 1 was delivered even though I had paid for 3! I have had to send pictures and messages to an idiotic AI tool that does not work! This is daylight robbery and I would avoid this website. Not at all impressed

The experience of using the jiomart app was very bad. Today I ordered some vegetables, wafers and bread etc. I completed the payment process, after 10 minutes I got a message that the payment will be refunded if there is no receipt. Neither the item arrived nor the payment was returned. And out of the 2 kg of potatoes that arrived, approximately 300 grams came out bad and rotten. There is no chance of giving a rating and yes, writing this experience will not make any difference to that company, but it is necessary that any friends who read the experience will be informed about this money-extortion fraud of the company. Online is fine, but never step foot in their store.

I was using jiomart app for some time. They used to deliver good quality vegetables, eventhough they were taking 4 to 5 days delivery time. Recently they started quick delivery in Manipal. Then I was happy to order from this app. However they started to deliver few items and started telling few items are not available. Refund used to take few weeks time. Today they cancelled the items telling that they attempted to deliver and I was not available. It is a lie and they even not bother to call. I called jio mart office and they told that since they didn't get enough orders from our area they cancelled it. And also he was very rude and told you need not have to order again from jiomart. If they can't deliver items online then why they keep the app open? It's very disappointing. Service is very bad..I wanted to give zero stars.. but no option

Orderd on 14august 2025 at 12-52 pm they claim delivery in 30 minutes but delivered on next day august 2025 at 11:00 am poor hopless service there was no way that i can cancel my order its a harassment my order no id was 17551560850313510M-01 dtd 14/8/25

We ordered BOAT headphones which was damaged after opening the package. We immediately contacted customer care and raised ticket with photo of product where they agreed for refund and contacted us. The first question they asked whether the package was damaged. We said no but the product is damaged they said if package is not damaged there is no refund or replacement policy and error is from manufacturers. They refused to replaced the product. We send mails till nodal officer but no reply yet. Their customer care email is not working. Jot responding to calls. Our money is wasted. JIO MART is a big fraud. Don't buy online items from them.

Worst customer care service. They tried to avoid the contact at first . I want to return my product which was denied by delivery person due to issue in their portal.he intimate me to contact customer care support about this issue. I contacted them regularly. They didn't provide proper detail, they won't respond through chat also, they didn't intimate any details about the process. Today itself i get insult from them through chat and call also. In chat , they said I am offline so they close the chat while I am sending 5 messages immediately. In phone call , they didn't listen or understand my concern so I tell the person that to connect me with higher official. He also a irresponsible person who disconnected my call while speaking such a irresponsible website . Don't buy anything through this site.

Today for the first time.i downloaded the Jiomart app and ordered certain grocery items.
There was a freebee offered which I selected (1kg onion @Rs5).
The order was delivered on time however after opening the packet I was surprised to find that all items in the order was delivered but the onion.
When I called the customer care they instead of making efforts to deliver the complete order offered to refund Rs.5 to me.

I felt like I am cheated. I have now un-installed the app and I am.not going to use it in future considering the fraudulant practice of luring the customer.with offers and not delivering. The grievance mechanism is poor and there are no systems to deal with the issues raised by the customer.
For JIOMART customer is not a priority.
Please be aware of such fraudulent practices and be very careful - open the packet in front of the delivery person to check completeness of your order.

Today first time i ordered from Jiomart just 3 things baby corn, tomatoes & potatoes. baby corn are smelling, tomatoes are rotten & potatoes big & green. worst experience and never thought Jiomart sells such cheap quality products.

Very bad app, services, policies. I had purchased gift card of 1000 & used in order of amount 279 only remaining amount of rs 721 not reflecting in jiomart gift card wallet. customer service team saying as per policy you cannot use remaining balance. how come? I would strongly recommend not to purchase any gift card or voucher for jiomart. making fool of customers, even during redemption i haven't seen any msg that remaining amount can't be used again. other app provide facility of partial use.

This is a fraud, a totally fraud company. You will order something, they will send you something and the same thing will show in your account.which he will send.Never buy anything from Jio Mart, it is a total fraud.

Bakwaas
Not Kwality

The worse experience ever.The quick delivery takes more than 24hours and they cancel on their own!Disgusting service and work ethic.

Ordered from Ludhiana Jio Mart on 26/07/2925 at 1.38 pm, order under process at 1.41pm, shipped at 1.48pm, order returned at 1.49pm

How come order returned it's own after shipping?

Not sure what type of service is this?

How did I return this order, if you didn't come to my home to deliver

They have very attractive offers at display and lure the customers to buy more products. But, there are two discrepancies I often notice. 1. So many times the MRP on product is lesser than the displayed MRP. 2. Many often, the offer price displayed on shelves does differ from the actual price they charge at the time of billing. It means they display lesser price and charge much more... yani hathi ke dant, khane ke aur, dikhane ke aur. When customer bring the difference in their notice, they excuse that their billing system gets daily updated. This is the clear violation of consumers' rights... especialy during the festival/special sale period.