JJ Kavanagh & Sons Reviews 

It’s a shame the way JJKavanagh company treat their customers. I purchased a return online ticket Portlaoise to Eden Quay this morning. Driver informed that there will be bus transfer at the Red Cow. By the way, the bus tranfer doesn’t mean, that another bus will be waiting there. Instead, passengers waited for 30min until Carlow- Dublin bus came and picked us up. Many people could not wait any longer, so they took Luas to town at their own expense, so they would not be late for work. This exact situation happened 3 times already in the last 6 weeks, and I don’t even travel daily. Just to let you know JJKavanagh team- I purchased an online ticket Portlaoise to Eden Quay without transfer/ bus swap option, so my minimum expectation would be to travel to Eden Quay without being left waiting for a different bus at another bus stop for 30min before I could continue my journey to work. Passengers should only be asked to get off and wait for another bus if there was a breakdown, not because it works better for you to bring people to Red Cow and let them wait for the next bus. I am looking for options not to use your services anymore, because it is unreliable and you also disrespect your customers.

I took a JJbus from WIT (1.15am) to Dublin airport (3 am) on 23rd of June 2023. I would like to make a complaint about a bus drive on that day.Once I got off the bus to check my luggage at the airport car park zone 16 and my luggage was gone, somebody took it or might switch it with me. At that time, I told the bus driver about this situation. He did not care or even help me with this. He only said to me that the only one luggage left there (wasnt mine), should be mine and then he drove the bus out of the car park immediately. So, I needed to continue my journey without the luggage. Such a terrible bus driver!!!!!!

I prebooked my ticket online. The bus came full and I had to wait for 2 hours for the next bus even i had prebooked my ticket. I called the customer service to ask if i can get the refund and get onto another bus. The customer service said NO. They dont refund the ticket (even is their fault oversold the ticket).

Completely unreliable. Bus is never on time. Schedule needs to be changed. Realtime app only partially works. So frustrating if you need to be anywhere on time.

Worse city bus service ever in waterford city always late most of the time late 50 minutes sometimes 1 hour and 30 minutes I'm very disappointed the bus inspector should inspect or investigate because it seems the bus drivers are lost

Avoid these scam artists at all costs. They refused their own ticket believe it or not. Ticket was for 1 adult and 2 children (53 euros). Driver took it upon himself to refuse the adult part of ticket going from Carlow to Dublin. Proceeded to say bookings only, had to beg to be taken and after minutes of pleading he requested more money. Manipulated the customer out of parting with more money for himself more than likely. We nearly missed an international flight. This is like something you'd get in north Africa. Company refusing to reimburse money. My God a new low for a transport company. How they are aloud to operate like this I'll never know. Don't take a chance. Avoid travelling with this joke of a company.

Have had some good experiences and some bad in the past but the realtime information on the site can not be trusted as it's usually incorrect.
I booked a trip for St. Patrick's Day (I booked it on 16/03) and the times seemed okay but on 17/03, I went to the stop and the bus never arrived so I checked to find that the timetable had been altered since at least 15/03 but I was still able to purchase the ticket on 16/03 and after emailing support, I was told that anyone who booked for 17/03 received an email informing them of this change but as I booked my ticket on the 16th, I imagine that email went out prior to that date and I never received it. I booked another ticket for a time that was available and asked to refund my original ticket to no avail- seems rather unreasonable to me.

15 minutes late is not good for an airport bus. Driver had little English. Bus needs to be cleaned from time to time. Won't use again.

I found the bus services is very good, I go from Nenagh to Dublin Airport and visa-versa. The bus drivers are very nice and helpful, so I have no complaints their service.
If it wasn't for JJ Kavanagh & Sons we wouldn't have a direct service.

Buses often missing timetable or stops. Customer care never helps

So, unfortunately (for me) I’m back with MORE JJK ‘rubbish service’ news.
Yes, this morning I arrived at Naas P.O. for bus to Maynooth Uni, got there @ 7:40, 2nd in the queue, return tickets booked last night. What could go wrong, right?
Bus arrived (almost on time) bunch of mannerless tools forced their way ahead of 3 of us and… bus full, no seats (reminder: I HAD booked, and thus paid for, my seat).
Driver, who like most JJK drivers is a ‘stranger’ to conversational English, said ‘busfull’, nothing else. I had to squeeze further info out of him, “dunno, nother bus 10 minutes”. I and my 2 fellow students waited 30 minutes, nothing, no bus.
So, once again and like others on here, ‘thanks for (literally) nothing Kavanagh’s, lectures missed, money taken, capitalism is alive and still flourishing in grubby old Ireland.
A thoroughly crap service - avoid (if you can) folks.

The local service has a lot to be disered the service from ballygunner to sliveure don't show up like 2 night the bus is running late so it turned around in town never picked up at view mount so I have to waite in the rain what a shocking service need to.be looked at big time it's going on with a while

Dreadful horrible service,I went to the bus station 3 minutes earlier than arrival time at 7:35 in portarlington,the bus arrived over 5 minutes before it’s arrival time and took off.I have an exam today aswell.I’ll be taking the train from now on.

Left an item on the bus recently. The subsequent customer service experience to get it back was excellent, from the bus driver who found it, to Anna in Customer Service. It was then arranged by Gaby in the depot to put it on a bus and I collected it yesterday. Great service from all.

Worst customer service ever, would not recommend. Greedy. No refunds given on e-tickets unlike Bus Eireann, I will be staying with them in future.

Going from Dublin to Tramore. The bus directly doesn’t appear. No one to claim to. No one to explain. Incredible they are still operating

My son prebooked a ticket for one of their buses, driver closed the door said he was full while my son holding the ticket he paid for, driver drove off, leaving my son stranded for an hour, customer service nonexistent, JJ Kavanagh fb messenger asked me to send over email over ticket, 2 weeks ago no response, disgraceful customer service!!

On Sunday 2nd October I left my laptop on the Airport to Clonmel coach. I did not realise my mistake until Monday morning when I immediately went to the Clonmel start-stop and had conversations with two very sympathetic and helpful coach drivers, They spent time looking for the phone without success and eventually gave me the phone number of the Waterford office. I got in touch with a very helpful lady named Anna. The laptop was not located until some days later despite Anna's phone calls. It was great to get the "I found it" message. She then organised collection of the laptop and delivery to Dublin Airport where I was reunited with it.
I have always found the JJKavanagh staff helpful and the coaches clean, comfortable and punctual.

Our special needs son travels from Roscrea to Nenagh daily on bus. Couple weeks ago he left his travel pass on bus and he got very upset. I rang customer service and the lovely Anna tracked it down for him. Donal at depot called me and had it delivered next day by bus driver (I think it was Mossie). Great service thank you all….we have a happy chappie again.

One star for the driver Sean,not for the Company!I had the journey from Nenagh at 7.45 and the bus supposed to be at 10.30 at Dublin Airport. Just 60km to Dublin were left and the full bus with passengers stuck in a awful traffic for 5h.Sean the driver constantly got off from bus and walked away leaving big gaps between bus and other cars and the other transports were getting from the other line ahead of us.i missed my flight from 12 and even some people from 14.30 and some passengers asked him to try to get to some exit and he was very calm,perhaps lost,very unprofessional.He said nobody answered the phone from office and he couldn't make any decisions.Finally arrived at Red Cow and we spent another 30min and we asked to get immediately to the airport and we got into next bus.Anyway I didn't have any flights so eventually i got to different city so because of this my husband had to drive on that day 1000km to collect me from Milan, instead of initial flight which was only 80km.This driver should not work for your Company,he is ruining the reputation and he is not able to deal and provide customers service.