John Hancock Reviews 

Their fees are ridiculous
My employer Transfered $150 to an Ira account at John Hancock. After 15 day, I was charged a $15 account fee. I requested to roll the rest to a Schwab IRA. John Hancock charged $30 for writing the check. In sum. Out of $150, John Hancock took $45 a little less than 30%. That should be ILLEGAL. I did not even choose this company!!! I would have given it a zero if possible

I am a beneficiary from my fathers will.
My experience with John Hancock, and the handling of my fathers investments were deplorable...at best. Letters saying that I need to call them, then six hours of "I do not know who you should be talking to"etc...
There was never a reason for me to have to contact them, they just had no clue what they were doing...

Dealing with John Hancock LTC insurance is one of the horror stories of this decade. Constant runarounds, correspondence from them with no name or title attached so you cannot respond to a PERSON in authority, ridiculous answers to your questions, customer service that's its own nightmare, no opportunity to talk with ANYONE other than Customer Service. How is that even remotely possible when you are routinely paying for the insurance where decisions are made by higher ups that you aren't given the opportunity to speak with??? Definitely filing a complaint with the Insurance Commission in my state to see if they are willing to do anything about my list of grievances against this company. Am also writing letters to JHLTC leadership team and BOD to see if anyone at that level will be offended enough to effect change. I am so tired of businesses behaving badly with impunity....seems to be the norm in today's climate.

Do not trust this company when it comes to your money. They messed so many things up on my withdrawal request that it almost seems intentional. The issues are still not resolved. I even told them if they merely responded to my email to customer service, that I would not write this review. They don't even care enough to avoid negative reviews, which is the sign of a company who is well aware of their limitations.

This company is not customer focused and they don’t alert you when your contract will be expiring. You need to stay on top of them because they are not proactive. They gladly took our money and then offered no exceptions, exclusions, nor credits for future trip insurance. I will not be contacting them for future travels plans. Keep looking for alternatives.

I, too, wish I could give them zero stars - they hold onto your money and charge outrageous fees. Customer service is a joke - you get someone from the other side of the planet that does not speak or understand English, and they always have an excuse - it's my money and when I need it, I need access to it, not a HARD TIME - they are absolutely the worst - a withdrawal request is supposed to take 2 to 3 days to process - we are on day 4 - request isn't processed - no telling what lie they will spew today as to why they can't do their jobs - been nothing but a nightmare since my company switched from Nationwide to this clown show - I absolutely miss Nationwide- they were professional and did not play games with my money like this bunch.

I have a retirement account through them, and I need to roll it over into an account with Fidelity. They have made it as difficult as possible. I can’t do it over the phone, they made me go online and fill it out myself. I had someone on the phone with John Hancock tell me what to put in all the boxes, and yet my previous employer called me today to say the paperwork is wrong. So I will have to probably start all over. Meanwhile I need access to some of these funds for debt consolidation very badly, and all I can do is look at them until I get them rolled over to fidelity because since the company that sponsored my John Hancock account closed I can no longer take a load against it through John Hancock. However if I can’t gain access get the funds into my Fidelity account I can get 20 grand out in less than a week and pay it back to myself over time.

I would say John Hancock has unacceptably bad customer service for a company that handles people’s money. When I call to get my life saving rolled over into a new institution I shouldn’t have to deal with rude, non English speakers, who then give me the wrong instructions and cause me to have to start the process all over again.

It’s sickening how tightly your company is holding onto my money, if I had more, I’d absolutely sue you guys for the emotional inconvenience of this whole situation.

OMG. I wish i could give them a zero rating. Or negative 10. I bought their long term care insurance through my employer 10 years ago, and the employer (the largest employer in NY State) stopped using them. And for good reason. They ABSOLUTELY WILL NOT PAY for reasonable claims. Their process is unnavigable, the delays (up to 3 months!) are intentional, and their tools are useless. However, when I wrote to the State insurance Commissioner, they reversed their negative decision INSTANTLY, so they know they are liars and cheaters. I have been a senior healthcare executive and MD for 40 years. This is unconscionable.

Thieves, somehow my email has an N at the end (.comn) which it does not even exist. Any other financial institution would have red flag it, no wonder I was not getting reminders about my funds and hidden fees.
They charge $15 if your 401k is lower than certain amount, but nowhere it advises me or let's me know about it. All it told me was your money is safe here after you no longer w the employer.
And to find out the fees one has to dig through menus and it is for whatever reason an investment transaction!?
Since when charging a fee an investment transaction, no wonder I could not find it.

Had me on hold for 30 MINUTES! to tell me yeah your employer lets you rollout the funds, like what?!
They asked me what is the name on the account, so it is Account (YOUR NAME,etc), but no, the name on the account is the name of the employer... WHAT!?
Shouldnt the question for that answer be, what is your employer? Not what is the name on the account. The agent deviated from telling me the account number, not even in the statement it defines what of all the numbers and codes is the account number.
Stay away! Don't get cooked!

I wish I could've given this company zero stars I'm a long term care provider . Every single month they come up with an excuse on why my clients aren't getting reimburse for home care my agency provides .

2026 -My Mom is 91 is in a long term facility (Sodalis in San Antonio) for 3yrs. and cannot take care of her self. Every few months John Hancock comes up with some excuse not to pay and then starts charging the mo. payment for the policy again. So the 100 percent of the cost is coming out of my Mom's own Bank account. Trying to reach John Hancock by phone is a JOKE. Trying to collect back log of payments is a JOKE, plus the premium they are now charging her is a JOKE. I am calling the Phillipines and get a different person each time. No one knows what to do and finally get someone that tells me they will turn this over to claims. I never hear back. I call and call no one person can solve this. It is now 3 months and no payment has been paid to my Mom's Facility. I don't know what to do. She started paying on this policy in 2010 now age 91 and now John Hancock does not want to pay. Does anyone in high office ever read John Hancock"s reviews.
It's time to turn John Hancock in to Better Business.
I wonder if this is the way they treat all there customers or is this because they don't handle long-term policies anymore that is a SCAM

Good luck if your former employer is the administrator of your account. They get to decide whether or not you get to remove your money from the account and John Hancock will tell you over and over again that they can do nothing and that it’s up to that former employer.

DONT, they're stealing from you. Open your own IRA and save it there! RUN AS FAR AS YOU CAN FROM THIS COMPANY

Eff this company. What a freaking joke. I left my previous employer 5 years ago and still cant get my accounts rolled over. I dont know what is so hard about electronic transfer but they cant seem to comprehend how to do it. They are absolutely no help on the phone just refer you back to their crap website.

Their customer service is truly awful. Hope that you never have to call them for anything!

I was told my 401k is not my money its the company money. I dont understand they have people working for them that can not speak no english and rude. Inasked if I can take money out due to hardship I am going through a custody battle. The lady gotten very smart mouth on the phone I cursed her out. Do not deal with these racist people, if your black they will treat you like crap.

When you combine an unintelligent HR manager followed by a John Hancock 401k representative you get my situation. Where I have been trying to get a 401k payout for over a year and a half. The John Hancock 401k representatives are based in the Philippians. When they can't answer a question they simple say I don't know. They won't provide the person that has their money tied up in there 401k system any information, they won't do anything other then email the unintelligent HR representative more then once. When you want to talk to a supervisor they tell you whatever you want to hear and that they will call you back personally in 24 hrs. IE Ryan Wilson. There is also no way to contact cooperate or any supervisor above one individual in the chain of command. They hold onto you money with providing little to no information followed up by the HR manager that literally has no idea what he is doing. Anyone reading this do not work for Gaurdian Angels Home Care and do not allow these people to handle you 401k. If there is one misstep by your HR department the representatives of John Hancock will not serve you, nor will they assist an unintelligent HR personal in getting the proper paperwork in. There is a complete lack of accountability and leadership and if you ever need answers for why things are not getting processed only God can help you cause John Hancock won't. Starts at the top everything else rolls downhill. What a disgrace of a company.

RUN

This is a trash company. I have contacted the company 4 times now, spoke to 3 different people, got 3 different answers. Apparently no one know how to do a roll over. At this point it feels like they have stolen my money.

I do not recommend this company because of worst in class customer service.

A previous employer switched to John Hancock for retirement services after I had departed. I have requested a rollover FOUR times. The first time I requested, I had a representative from my new retirement plan on the phone with the JH rep. The JH rep was so difficult and kept putting us on hold. It took about two hours, but I managed to submit my request to withdraw to rollover my funds via check... about 11 weeks later, I realized I hadn't received a check, so I submitted another request, which then repeats give or take a few weeks. They ask at least a dozen times if you are sure or know what you're doing to keep your money, then completely ignore the request. It's ridiculous.