Jon Richard Reviews 

Excellent service! I ordered some items for my wedding very last minute. Due to my own error, the wrong address was somehow added. I was really panicking as there was no direct contact number for the company. I sent an email, and recieved an automated reply. I was convinced that my order would be sent to the wrong address. But, minutes later I recieved a personal email saying that the team had managed to change the despatch label before the parcel went. I was so grateful!
I recieved my order yesterday and the items are beautiful. Thank you Saff and the rest of the team. Outstanding customer service!

Great customer service! Had accidentally added the wrong address and CS managed to get it changed straight away. Really appreciated it!

Terrible customer service. Half an item sent and then over 2 weeks for a poorly written jumble of a reply from ‘customer service’. Won’t shop with them online again.

I bought a chain and pendant. I’ve had it 4 days and the pendant turned a dark grey/black. I then sent an email with a picture attached almost a week ago and they haven’t even bothered to reply. So only thing I can do is a charge back.

In response to their reply over SIX MONTHS later … please tell me how it was resolved because I’d love to know ? No it wasn’t resolved… I ended up throwing it in the bin because I never heard from you!

Today I received my clover bracelet and necklace. It is so perfect I have no words to express. I read the reviews and I was so skeptical and afraid if my money goes to a waste but I was just overthinking. I love Jon richards all collections and their customer service is also improving, I’m saying this bcoz by mistake I ordered my items on a previous address and I emailed them to change my address and within 2 days it was done and the 4 day I got my package. I am so happy. Give it a chance 👍🏻

Customer services at Jon Richards is an absolute shambles. Received the incorrect item and don’t seem to be getting any joy with getting a replacement. Not really sure how this company is trading!

Recently ordered 2 pairs of earrings from Jon Richard. One pearl/gold and the other gold teardrop shape. Both really stylish and comfortable - I have received several compliments when wearing them. One earring had a slight flaw in its finish, so I contacted Jon Richard with a photo and they replaced the pair very quickly. Their customer service team is very responsive and efficient. It’s so nice to deal with real people, in the UK! I would highly recommend their products and will definitely be buying from them again.

I ordered a few earrings from Jon Ricard that were on sale a few weeks ago. One of the earrings was defective. I contacted their customer service and sent some pictures. They were very quick to respond to my emails and they immediately offered me a replacement.
Very happy with my experience and the quality of the items I ordered.

The earrings, when I finally received a replacement for original faulty pair, were lovely. The FIRST pair was a gift, and clip on. The clips were both very loose, and the earrings woudn't stay in place. It took me a full fortnight to extract a replacement for this gift that cost someone £14, I can't believe how difficult it was and I can't imagine how long it would take had the item been more expensive. I had to supply the gifter's email address and telephone number too, so pretty much telling them that their gift had been a disappointment. I almost gave up, but kept on as someone had spent money on them.
Furthermore, despite all the personal information Customer so-called-services wanted from me, I never had so much as one individual name from them - all correspondence was simply from 'Customer Services'. Very impersonal. I won't shop here myself.

I have ordered from this company before and got lovely earrings , this time when they arrived they where awful, very big compared to the picture and made of cheap metal not silver they where supposed to be small hearts

Jewellery is reasonably priced but the postage charge if way too high and will put me off buying from this company again.

Partially refunded order with no explanation of what they refunded, order was for matching jewellery. Absolute joke, don't use them!!

Great service hassle free refund when I had an issue couldn’t of asked for more

I received an item that had a small diamond missing. When I contacted the customer service team, they couldn't be more helpful and I had a perfect replacement within a day.
Beautiful tiara ready for my wedding, absolutely stunning.

I ordered a bracelet that arrived broken , I have written several emails no response at all. I’m left with a broken bracelet.

Excellent customer service and fast delivery. My issue was dealt with swiftly and efficiently so I am impressed.

Fantastic customer service. Issue dealt with, items replaced and delivered swiftly. I was amazed with such a speedy turnaround. Thank you for dealing with my issue in record time.

Really helpful customer service received a replacement bangle the next day

Helpful customer service contact with thoughtful comments and quick to rectify my complaint.
'Kept in the loop' knowing what was happening on a daily basis. Thank you

I had a problem with my beautiful necklace and Safa in customer services was extremely helpful and managed to send me a replacement. 5 star service.