Jostens Reviews 34

Many people expressing my same frustration. The silly part is jostens is a monopoly. There simply is no other choice.

I paid in November, received no further communication other than an order confirmation that showed among other things a $20 charge for service and delivery with 12 of that being specifically for delivery.

Well jostens idea of fulfillment is a text message telling me that my kid needs to pick up their ‘stuff’ and the message was sent at 9:53am for a 10am pickup time.

My senior went there and Nope, no items. We’ll fast forward and still have no items we are one month away from graduation, no announcements available no other communication. So I call jostens and the individual went through great lengths to tell me I wouldn’t get delivery and it is up to me to collect the stuff and seemed to think my expectations were completely wrong.

If this review can help I will say this. Just make your own stuff through a different vendor. Don’t try to work with a monopoly that has no vested interest in changing there business practices.

Talk directly to schools and get them to provide a cap and gown. Just don’t deal with jostens

If you work for jostens I am sorry that you have to stand in front of such poor business process and practice. You deserve better as well.

I too would happily give zero stars. Ordered my daughters graduation items in November, just received some of the items and they are damaged. The entire package looks like a car ran over it, everything was wrinkled and warped. I attempted to iron some of them where I could at least them out. Contacted Jostens and the school weeks ago and just today finally got a returned call after threatening to file a complaint with the BBB, they photos (same photos sent 6 times within emails sent) and said someone would review and get back with me. Who wants to bet I hear crickets. The customer service is 100% lacking, they require you speak with your "assigned" rep which NEVER returns emails or calls. I am glad this is my last child and I will never have to order ANYTHING else from them. AWFUL!!!!

If Zero stars was an option, that would be the choice. The customer service is dog poo and I knew they were straight up lying on the phone. If I'm lucky, my order will arrive sometime AFTER graduation so that is utterly useless and a waste of $200. Could have done better on my own, but Jostens used to be the "gold standard," for these milestone moments. Not anymore.

I remember this company from when I was in high school. I had no problem then. I have had two children where I directly worked with this company because the school required their company for cap and gown, and then bundled other items of your choice. I had issues with my first child not receiving a cap and gown that I paid for in full, and he ended up having to borrow them.
My second son had his class ring lost/stolen at a shipping facility, and the rep (who actually was extremely helpful - if he was being reviewed it would be much better) re-ordered and had it shipped without too much issue.
Fast forward to the day of my son needing to pick up his cap and gown and I get an email from Jostens saying I owe them another $40 to get his cap and gown. I have the receipt for paid in full and the bank statement.

If you can get away with avoiding this company, don't buy anything from them. The customer support people may be nice, but the company is dog squeeze!

I ordered the doctoral regalia and received the wrong one. The doctoral regalia that I paid over $1000 for is incorrect. I require the blue robe with the blue velvet piping, NOT the black robe with the blue piping. I called and spoke to several people out of the people that I have spoken to 1 hung up on me, and 3 couldn't help me. How hard is it to get a blue robe with blue piping..that's simple. I spent 3 years in college, fast track, paid a lot of money for school, only to have the incorrect reagalia, and have paid over $1000 for something that I did not request, and they don't seem to care. I bet if the issue were something else of their interest they would care.

A service and delivery fee of 50% is crazy when it doesn't even get delivered to your home.

Beyond frustrated with Jostens! I will NEVER order another thing from this company EVER! I ordered my daughters graduation invitations on 3/3 (that I spent almost $200 on for 50 invitations) that won’t be here in time to even send out for the graduation on May 8th. After emailing them they are unable to cancel my order and give me a refund until I receive the invitations then I can send them back! This is an awful way to do business.

Would give zero stars if it was offered. Terrible customer service. Refuse to follow their own policy. I requested a refund on Jan 8th, 2026. It was approved and told it would take 10-15 business days to process. After multiple emails, over 6 weeks later, I finally got a partial refund in SOMEONE ELSES NAME!
It took another several weeks to receive the second part of my refund, it did actually come in my name. They want me to have the person (who does not live in my home) to go to the bank with me and sign it over to me. Ive already made them aware that we have gone to the bank and they said that was ridiculous. The policy states refunds are given in the way they are received. I have a confirmation email also stating this. They received $300 from MY debit card, but refused to refund it that way. I would never do business with them again. Such an unnecessarily awful experience. I did report to the BBB with all the proof of the owed refund, but they also ignored the many attempts the BBB tried to reach out. So, that report will be reflected on their site. Buyer beware! It is now April 2nd, as of today, they are simply refusing to issue my refund in my name.

I'm with everyone on this. Our great kid is graduating, we have only one choice...to buy a cheap polyester robe and some trinkets added in from this company for around $82 plus another $20 that they add on without warning you, just before you pay. The entire package will be thrown in the dumpster after graduation. I can't think of a workaround for this, other than demand that your school stop cooperating in this massive scheme. This company knows it has you where they want you on this occasion, and you will do your best to give your senior a graduation experience where they need to look like everyone else at school. Absolutely a scam. And their website is almost unnavigable, and prompts you to keep spending all the way to the end and past.

To all the parents out there, PLEASE don't ever order your child's ring from this company! Go to Herff Jones, ETSY, heck, even Amazon! Wrong ring/style came in, did a re-do and STILL wrong. Said either accept or we'll give you a refund. That's sort of tough when you need a ring by a certain date. Horrible customer service, they don't care about you or your kid, you are simply a number and a dollar sign. Save yourself the heartache and buy elsewhere, trust me!

Garbage legacy company. Their website is operated by a 9 year old. It's the only logical explanation. Jostens one main goal is to get the year right, and they're a year behind. Incompetence at best, complete idiocracy at worst. Not a good look or experience. Next kid that graduates, WE WILL NOT UTILIZE JOSTENS, and save our sanity.

Very high prices very poor low quality your better off ordering from amazon even SHEIN . If your looking to buy low quality products for high as prices this is your place. If I could rate 0 out of 10 I would . Shut this place down immediately

Just did the yearbook ad for our daughter and it was the most painful experience trying to get the website to work. Pictures were a pain to ad. No numerical word counter as your typing the word part of the ad. You get to end with not enough space. It kicks you out or backwards constantly causing you to lose progress having to restart. I almost didn’t complete out of frustration. Took me over an hour to ad 3 pictures and a small paragraph only to be charged $4 for convenience fee when I did all the work. What was convenient? $74 dollars for the smallest ad is ludicrous. Not buying photos, rings, or graduation accessories due to outrageous prices. Buying elsewhere saved me over $1000 dollars. Get ur pictures done elsewhere for 1/4 of the price. Rings were $80 from a local jeweler. Customized graduation accessories from Etsy $60. Pics $45. Save the money.

Placed an order on 11/13/25. Sent email to request partial cancellation 2 days later 11/15. Received automated email with case number. No further response. Got email saying entire order was shipping. Called customer support to get refund for part of order I didn't want. Absolutely refused. Avoid this business like the plague.

The website says you have 24 hours to cancel. It's a lie.

This is a -1m review. I cannot cancel my daughters ring order because they refuse to. Seriously! Worse customer service I have ever delt with. I hate them I am refusing to pay for their crap they call a class ring!

Scam company, who have cloned my card details and trying to take payments. Never heard of them before and can see they’re based in the US. Reported the company for fraud! DO NOT DEAL WITH THIS COMPANY!!

Buyer beware. This is a terrible company trying to thrive on name recognition alone.

We ordered graduation announcements in mid March from Jostens. And they were delivered May 12th. Even the high school was surprised at their late arrival.

When we contacted Jostens about the 2 month delay in arrival, we were told announcements are intended to be sent up to 6 weeks AFTER graduation so a congratulatory note can be sent to the student, not beforehand to notify family and friends of the upcoming event to make plans to attend.

So according to their customer service, taking 2 months to send a $200 order that arrives 2 weeks before graduation is perfectly acceptable.

I am completely and utterly disappointed with my experience with Jostens and I will not be using them in the future, nor will I recommend them to a family/friend. I work at a university and ordered graduation stoles for our graduating credential students. I ordered them 2 months in advance and paid for expedite shipping and it's a good thing because they were sporadically delivered while we patiently waited to receive them all so we can give them to our graduates for a ceremony they would be a part of. Two packages arrived EMPTY so two of our candidates were the only ones without a stole - it was devastating to see them so sad as they were taking group and family pictures. I called Jostens and had to re-order the two missing stoles and again was told one delivery date but only to have them delivered days later. I received the new orders and AGAIN they were wrong! The names on the stoles were incorrect. I give Jostens a ZERO!

I ordered my doctoral robe and regalia before the deadline given to me by my university, but as of the day before graduation I had no robe. I called and my order had not even been started! I was given a full refund, but that doesn't give me a robe to wear to my graduation tomorrow. DO NOT BUY FROM JOSTENS! See if there is an alternative!