Very poor service. Placed an order for various products which the website told me where in stock. Waited days for processing to occur and that's where it stayed, after I inquired I was told not... Toon meer
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Lees wat reviewers zeggen
Fantastic customer service. Correspondence both over the phone and by email is gold star standard. Products are high quality and excellent price, and delivery is super super fast. 100 milllion A+ than... Toon meer
i ordered my Ensure strawberry drinks wednesday 12pm on the gold coast it arrived in adelaide 10.30 am that is amazing service highly reccomend this company for all medical supplies.Cindy
The company are always kind and helpful to help achieve the best outcome. Along with an online Chat, it is extremely helpful when putting orders through. Lovely people. And good to know they are a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The goal of Joya Medical Supplies has always been to establish a connection with our consumers on a healthcare basis. Empathizing with clients on a personal level was Joya Medical Supplier’s priority, as they wanted to establish strong bonds based on shared medical experiences. With over two decades of nursing background spanning across all areas, ranging from hospitals through age care facilities down to residential care, our founders’ unwavering focus has always been centered around caring for others, which ultimately complements the company’s objective while adding ethnic values to it. We also provide an emergency delivery service exclusively to health professionals and care services registered with us, and we deliver in less than four hours within a 90-kilometre radius of the Gold Coast. We offer “measure & fit-out service” at home for people requiring compression garments for Vascular Oedema Management—this is to avoid sizing errors and give you more freedom of choice. You can request a free personal visit by our staff to seek advice and consider variety in color, material, and suitability before buying. Fast delivery, Same day dispatch, Secure payment, After hour support, Family owned Australian business, Easy online ordering system, Community Health Services, NDIS care Providers, Open to Public, Home care provider, Aged care
Contactgegevens
6/7 Hansen Court, Coomera, 4209, Gold Coast, Australië
- 0430 393 124
- info@joyamedicalsupplies.com.au
- joyamedicalsupplies.com.au
4,2
Goed
57 reviews
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Prompt service
17 november 2024
Quick simple ordering process and…
Quick simple ordering process and checkout. Brilliant packaging and delivery. Very quick turnaround
17 november 2024
USELESS USELESS USELESS
16 november 2024
Catheter leg holster that is comfy
Catheter leg holster that is comfy, supportive and breathable - a life changer
Now I can live again.
16 november 2024
Very happy
Very happy - easy to order, no freight charges, was well packged and delivery was really fast
15 november 2024
You delivered my package to the wrong…
You delivered my package to the wrong building and left it without signature
Building manager had to take us to building to get it out. Not sure why they left it when we were never contacted
My phone number is available to contact me if they had questions.
7 september 2024
Antwoord van Joya Medical Australia PTY LTD
Hi Brittany,
We sincerely apologise for the inconvenience you experienced with your recent delivery. It's concerning to hear that your package was delivered to the wrong building without obtaining a signature, and that you were not contacted despite your phone number being available. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you.
Please know that we are taking your feedback seriously and will investigate this matter promptly to prevent such issues in the future. If there's anything we can do to assist you further, please don't hesitate to contact us.
Thank you for bringing this to our attention, and again, we apologise for any inconvenience caused.
Excellent customer service and speedy…
Excellent customer service and speedy delivery.
8 september 2024
Antwoord van Joya Medical Australia PTY LTD
Hi Karen,
Thank you for leaving such a great review.
Joya Medical Supplies thrives to delivery medical supplies speedily and offers them to best service as well.
We will continue our dedication and we hope to serve you again in the future.
Regards,
Team Joya Medical Supplies
Good products from a reputable supplier
Postage price was okay but they came packaged in a box which I personally think was over the top they could have been posted in a sachel bag and been a cheaper postage cost.
Products were great and a good price and I will be buying from again
6 september 2024
Antwoord van Joya Medical Australia PTY LTD
Thank you so much for your feedback and for your kind words about our products! We're glad to hear you're happy with the quality and pricing.
We appreciate your suggestion regarding the packaging. We aim to balance protecting the items during transit and keeping postage costs reasonable, but we’ll definitely take your input into consideration for future shipments to ensure both product safety and cost efficiency.
We look forward to serving you again soon!
Quick response when order wouldn't be…
Quick response when order wouldn't be completed
7 september 2024
Antwoord van Joya Medical Australia PTY LTD
Hi Lorraine,
Thank you for your valuable feedback!
Kind Regards
Team Joya Medical Supplies
Wonderful Company and Staff.
The company are always kind and helpful to help achieve the best outcome. Along with an online Chat, it is extremely helpful when putting orders through. Lovely people. And good to know they are a family business which I fully support. Thank you Joya Medical Supplies Staff and Owners.
Kind regards
Mia
Deception Bay Q
14 augustus 2024
Antwoord van Joya Medical Australia PTY LTD
Hello Mia,
We are glad to know that you are delighted with our services.
Joya Medical Supplies is always motivated to offer reliable experience so you don't have to face any hassle.
For such smooth experiences in getting your medical supplies delivered, you can give us more chances to serve you again in the future.
Thank you.
Regards,
Team Joya Medical Supplies.
Right people, right product, great results
The products are of great quality & price.
Wound healing is draining and traumatic at the best of times but with the support of companies like Joya, the burden is lessened by products that really work well.
Two thumbs up :)
14 augustus 2024
Prompt Service
Online chat was very efficient in answering my query and having the goods sent urgently
14 augustus 2024
Antwoord van Joya Medical Australia PTY LTD
Hello Stephanie,
We are delighted to hear that our customer support executive helped you with your query and solved it soon.
At Joya Medical Supplies, we believe in providing our customers a smooth ordering process which is why we solve every query quickly in order to avoid any delay.
Thank you for leaving us a great review. We look forward to serve you again in future.
Regards,
Team Joya Medical Supplies
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