Joybaby Reviews 130

Reached out to their customer service email twice for assistance with an update on shipment, no reply at all.

Bought the baby joy adjustable foldable high chair via the Baby Bunting site as a Marketplace item.
When It arrived I was not happy with the fact that there is basically no seat for the baby to sit on- just a thin layer of plastic over the two metal bars.
I therefore started trying to find out how to return it. I completed the online form by Baby Bunting customer service and received an auto reply with a reference number on 5th March. Followed up with 2 emails, 1 phone call and another email to Babyjoy direct… NOTHING!
The site says you can return but they will not tell you how!

My order got cancelled after weeks of purchase without good clarification as to why.
I waited so long to end up with nothing.

I purchased a Honey Joy ride on toy for my grandson in Australia. We live in the USA. I did it via Amazon. The you doesn’t work. It’s been a nightmare to try to return it. The company keeps sending me links to a label for a return that is not active. I emailed the company directly - no response. Terrible service not to mention the fact that they sent a defective toy to begin with.

Best product and fast efficient shipping/delivery.

It is as exactly as said on the website in regards to the size, materials and looks. It is very easy to assemble also.

Very helpful with my order.

Crocodile bumper/ cuddles, exactly as described. Good quality, arrived promptly

First time purchasing from the store. Happy with the service, and very fast delivery!
Thankyou

My order got cancelled and refunded with no communication as to why and this means my kids don’t get their Christmas present. Will never buy from this site again and strongly recommend ppl to not purchase from here. Poor customer service!

Very Inpressed with what I received.

The website was easy to use, reasonably fast delivery but the actual pram is awful, the handle snapped the first time I used it, it's flimsy plastic and the seat is so far forward the weight of the baby makes it almost impossible to push, the breaks don't do anything as even the slightest uneven ground and the pram goes sliding towards the road. DO NOT BUY THE GEMMA PRAM!

Arrived very quickly, overall good quality but one of the knobs was threaded so one drawer is without a handle. No contact from company despite asking about a replacement.

The product is great but the delivery time was two weeks instead of the 4 days it estimated which was disappointing but overall the product is great.

Communication and shipping time is terrible. States on their website they will ship within 28 hours - I’ve waited 4 days with no update. I have tried contacting them via email and phone - no response or answer. Would not recommend buying from them.

Really happy with the purchase although the climbing set is abit rough on the wood. Fast delivery. The courier from Direct freight was very professional and take the time and effort to ensure the parcel was in a safe and secure place. Very happy with the courier company service.

Great Quality product and delivered fast!!
Product received as advertised on the web site. Thanks Joybaby!
Only minor assembly instruction issue was found with cot, that could have been clearer.

Placed an order on the 27th December for my daughter's birthday on the 15th of January, still hasn't arrived and now will not get her birthday present on her birthday!!!! Absolutely ridiculous will not be shopping with you again

Accept my order, take the payment from my bank account and then decide you don't deliver to my location, you should not accept orders when you know you can’t deliver