JT Pickfords Reviews 

First time I used this company after recommendation from friend.
All I can say is Brilliant.

First class delivery, friendly staff.
Consistent and professional throughout.
Will be using again no doubt.

Great company to deal with. Goods dispatched and delivered quickly. Any slight issues are resolved in a timely matter too. Buy with confidence.

Great product and service
I would recommend Pickfords to family and friends

I bought one of the same toilet seat two years ago and I kept the name because I found it very good quality, I need it to order one toilet seat for my other toilet and I didn’t hesitate to re-order, the only reason I don’t give 5* is because last time I paid £17 and delivery was free through EBay and this time it was £30 + £6.95 delivery.

Extremely poor customer care department, shy away from their responsibilities and argue with customer. Shocking company beware of buying as you wont get satisfactory resolutions if their products turn out to be faulty.

In response to the reply I want to mention either misunderstanding or lies from the rep at pickfords. At no point am I wanting to be reimbursed for the additonal hours the plumber has spent or the damage to my kitchen ceiling, this was only mentioned as a matter of fact that due to the faulty valves from pickfords I have incurred substantial losses from my end.

As for your faulty valves which you still dont admit are faulty even after sending you a video as requested by yourself and you seeing that for your self, you then say you will arrange a site visit which you will sort out with the manufacturer to check and replace them of which I am still waiting for an appointment(so you are shying away from the problem and your responsibility towards the customer as you still havent sorted this out despite you saying you will).

Regards compensation I have asked for the cost of the replacement of the shower which I believe was more than fair which only broke due to having to access your faulty valves. There would be no reason to remove the shower at all if the valves were working as they were supposed to.

I bought a shower from you 10 years ago and have never had to remove it once it was installed even for maintenance. So once again whether you have misunderstood or have resorted to lies I will let you clear that up but this just gets more embarassing from your side so maybe its best to get on with the job of arranging a site visit like you said and getting the faulty valves replaced.

As a result of your whole approach to customer service/care you have lost future business and without doubt I will be using social media to spread this experience and point out the facts if you try and lie or dont do as you have promised regarding a site visit to replace your faulty valves.
I await to hear from you, thanks for your reply.

*Final Update - As expected both Pickfords and the Manufacturers have refused to sort out the problem even though it clearly states on Pickfords letter once an item is installed then its down to the manufacturers to sort out if faulty. They want me to pay someone to remove the faulty valves and incur further losses when its their responsibility, absolute joke.
Trading Standards will now be contacted and legal action if required.
***Beware and warn others not to buy due to their poor customer care. Many other companies much better out there for both quality of products and quality customer care team***

Excellent service, prompt delivery, good quality product and economically priced. What more do you need?

Very helpful

Was unsure about which toilet seat would fit, they were very helpful at funding the right one for us and offering to refund if the wrong one.

Items arrived quickly. Very pleased with the company and their customer service. Would totally recommend. Thank you.

Good web site easy to order delivery as promised

Very knowledgeable ,helpful and courteous all thro our purchases

We wanted to totally rebuild a new bathroom. Shaun at Ecclesfield branch could not have been more understanding and helpful. Shaun advised every stage in choosing new sink, toilet, shower tiles and all the fittings.

It is refreshing to have proper good old fashioned helpful customer service, and some humour as well!!!!

The delivery team were so courteous and helpful as my wife was on her own when the delivered.

It is all installed and we hare so happy with the transformation. There is no other place you need to visit, a one stop shop for bathrooms.

Ordered on line to collect after seeing item first in store everything was fine and item as described

Picked up my order ,was greeted by a lovely lady on reception,who I think is a credit to your company

After talking to customer services regarding the replacement of a bath panel, I was given excellent service and advice on which product to order and where to collect it from. On arriving at the showroom at Ecclesfield the Panel was brought to my car and loaded for me. No fuss and great service

Excellent service product always arrives promptly

Ordered numerous times, fantastic service, guys in showroom at Ecclesfield second to none. Nothing too much trouble.

Fast delivery, excellently packed. Real nice products.

Perfect . . . Ordered online, a smooth, easy transaction. Item well packaged and dispatched swiftly. Delivered as expected and in good order.

Very quick delivery and super packaging to protect the product in transit.

Also had good advice where to find matching finishing trims.

Top work once again.

Prompt and courteous service, wouldn’t hesitate to purchase from them again.