I had an issue about a coin not being received. I spoke to Shaun who asked me to give it a few more days to see if it arrived. Sadly it hadn’t & I was offered a new coin or a refund. This was dealt... Toon meer
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Lees wat reviewers zeggen
Great looking small coin. Detail is amazing. You cannot go wrong buying gold coins of any size, Always a valuable commodity.
Bedrijf heeft geantwoord
A straight forward and well explained purchase. Fast service and also received a follow up phone call to see if I was completely satisfied with my purchase. A good experience.
Bedrijf heeft geantwoord
when i received my jubilee mints I was very pleased 4 what i have bought especially 4 our soldiers commemorate poppy day coming up thank u very much
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Jubilee Mint specialises in limited-edition gold, silver and commemorative coins, helping collectors celebrate history and discover pieces with lasting personal significance. Based in Dorset, where our Head Office and Order Fulfilment Centre are located, we draw on our founder’s more than two decades of experience in sourcing contemporary releases and historic coins from around the world. Our carefully selected range brings together British favourites, including the gold Sovereign and silver Britannia, alongside coins from respected international mints. We have a particular interest in Royal Family commemoratives and issues marking significant British anniversaries, achievements and national events. We also commission exclusive coin designs produced in strictly limited quantities, giving collectors the opportunity to mark important occasions with something distinctive. Alongside these new releases, our relationships with established secondary-market suppliers help us source earlier issues, including coins that may no longer be available from their original issuer. Whether you are buying your first commemorative coin, choosing a meaningful gift or adding to an established collection, we want the experience to be straightforward and enjoyable. Our friendly, professional Customer Services team is available to answer questions and assist with your order. For added reassurance, all orders are backed by our 30-day money-back guarantee. Our easypay interest-free monthly instalment scheme is also available on selected items, offering the flexibility to spread the cost of your purchase. At The Jubilee Mint, we believe the pleasure of collecting lies in the stories behind each coin as much as its design and craftsmanship. We value our customers’ feedback and use it to help improve the service we provide.
Contactgegevens
26-32 Oxford Road, BH8 8EZ, Bournemouth, Verenigd Koninkrijk
- 0800 038 5510
- customerservices@jubileemint.co.uk
- jubileemint.co.uk
4,7
Uitstekend
350 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I would be very happy to give applause to customer service
I really appreciated the effort and warmth of the customer representative that dealt with me,Daniel his name was, and it's made me want to continue to work with him again!
20 januari 2025
Antwoord van The Jubilee Mint
Dear Dean,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
I love the coins and got a bit of a…
I love the coins and got a bit of a shock at the amount I have to pay so hope I can manage payments OK. I love the coins and pleased
I got them thank you.
11 februari 2025
Antwoord van The Jubilee Mint
Dear Isabel,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Prejudiced
When trying to purchase the VE day 80th anniversary solid gold coin I found out that the jubilee mint is prejudiced against me for having mental health problems, they blocked my payment card and me from ALL future attempts to buy ANY numismatic pieces, absolutely deplorable and discriminatory, despite years of buying from THESE people I'm now not fit to be on the bottom of their shoe, they really don't give a damn, NOT a good experience from a turncoat two-faced company. !!!!
7 februari 2025
Review zonder uitnodiging
Antwoord van The Jubilee Mint
Dear Mr. Quinton,
Thank you for reaching out and sharing your concerns with us. We would like to provide clarification regarding the decision we have made about your account.
At The Jubilee Mint, we take our ethical responsibilities and duty of care very seriously. We have procedures in place to support and protect clients who may be in vulnerable circumstances. When you shared with our agent that you are experiencing financial difficulties and have been struggling with your mental health, we took immediate action to prioritise your well-being by closing your account and ceasing further communication.
We understand that this decision may feel unexpected or even discriminatory, and we deeply regret any distress it may have caused you. However, please know that this action was taken solely out of concern for your safety and to act in accordance with our duty of care. We value your custom over the years, and this decision was not made lightly.
If you would like to discuss this further or if there is any way we can help you access additional support, please do not hesitate to reach out on 0800 038 5510 or customerservices@jubileemint.co.uk. We truly wish you the best and are here to support you in any way we can.
Kind regards,
The Jubilee Mint Customer Services Team
I am very impressed with the product…
I am very impressed with the product that I ordered and was delivered
6 februari 2025
Antwoord van The Jubilee Mint
Dear Gilian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
VERY NICE PRESENTATION CASE FOR COINS
3 februari 2025
Antwoord van The Jubilee Mint
Dear Mrs Hill,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
i recived the coin that i order by…post
i recived the coin that i order by phone but was disapointed that they were gold plate on metal and not pure 24 garet gold solid coin
22 januari 2025
Antwoord van The Jubilee Mint
Dear Mr Levey,
Thank you for taking the time to share your thoughts with us. Your order was for the 80th Anniversary of VE Day 24-Carat Gold-Plated Coin Pair. We do have stock of an alternative coin that might be of interest to you - the 2025 VE Day solid gold proof coin. We will arrange for someone to contact you to discuss further.
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Antwoord van The Jubilee Mint
Dear Mrs Hayden,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Good honest talk on phone with gavin…
Good honest talk on phone with gavin have been collecting with jubillee mint now for 10 years and the coins have all been brill and always willing to spread cost which helps keep up the good work
20 januari 2025
Review zonder uitnodiging
Antwoord van The Jubilee Mint
Dear Ian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Perfect gifts to save for my grandson
Perfect gifts to save for my grandson. Lady on the phone each time I purchase explains everything to me
3 januari 2025
Antwoord van The Jubilee Mint
Dear Patricia,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Antwoord van The Jubilee Mint
Dear Ann,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
What I ordered didn’t come until…
What I ordered didn’t come until Christmas Eve which was too late to get it to my grandson for his collection to say that I was disappointed but my grandson was devastated. Would not buy anything from you again. I rang and rang and rang and got told ring back ring back ring back And service rubbish.
24 december 2024
Antwoord van The Jubilee Mint
Dear Nigel,
Thank you for your recent order and for taking the time to share your feedback on Trustpilot.
Your initial order was placed on 7th December and shipped on 9th December via Royal Mail. When you informed us on 17th December that you had not received the coin, we promptly arranged for a replacement to be sent on 20th December via Royal Mail Tracked24. Unfortunately, the replacement item was not signed for until 24th December.
We sincerely apologise for the inconvenience caused by these delivery delays. While we do advise that deliveries can take 7 to 10 working days, particularly during the busy Christmas holiday season, we understand the frustration this may have caused. Despite our efforts to expedite the replacement, we regret that this did not fully resolve the issue as intended.
Please feel free to reach out if you have any further questions or concerns. We value your feedback and are committed to ensuring your experience with us is positive moving forward.
Best wishes,
The Jubilee Mint Customer Services Team
Polite response and efficient service.
Polite response and efficient service.
Order received within expressed time limit.
Very impressed
1 oktober 2024
Antwoord van The Jubilee Mint
Dear Paul,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Antwoord van The Jubilee Mint
Dear Brian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Always happy with the service
Always happy with the service, customer service is great.
11 december 2024
Review zonder uitnodiging
Antwoord van The Jubilee Mint
Dear Carol,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Excellent item
11 december 2024
Antwoord van The Jubilee Mint
Dear Steven,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
The guy mis sold the coin
The guy mis sold the coin. I was not informed how small and pathetic the coin was, so I sent it back. Always calling so I've kindly requested no more calls. Also had to pay return and delivery postage so not buying anymore coins for now
4 december 2024
Antwoord van The Jubilee Mint
Dear Mr. Chapman,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were disappointed with the size of the coin.
To recap, the Una and the Lion coin was carefully struck in 0.5 grams of 999.9/1000 fine gold to the highest proof finish. This exclusive piece was offered at £69 plus postage, reflecting the precision and craftsmanship involved in its production.
If there is anything further we can assist you with, please don’t hesitate to contact us at 0800 038 5510 or customerservices@jubileemint.co.uk. We’re always here to help.
Best wishes,
The Jubilee Mint Customer Services Team
Always a pleasure to review your…
Always a pleasure to review your company, Very knowledgeable and respectful. Taking the time to allow you to make your own decision.
8 december 2024
Antwoord van The Jubilee Mint
Dear Richard,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
The attention and experience of your…
The attention and experience of your sales person (Ashley) is very satisfying
27 november 2024
Antwoord van The Jubilee Mint
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Friendly helpful service and great…
Friendly helpful service and great unique products that look great in my collection.
25 november 2024
Antwoord van The Jubilee Mint
Dear Alison,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
I never give a 5 star as I feel there…
I never give a 5 star as I feel there is always to do better and not allow companies to become complacent
22 november 2024
Antwoord van The Jubilee Mint
Dear Sue,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
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