Recently I bought some ice cream from…
Recently I bought some ice cream from Lidl. The company who produced is, is Jude's.
I wrote to Lidl to complain about this ice cream as I had found a foreign item in it. Lidl did advise me to get in contact with Jude's directly, which I did via their own complaint page. A week or so later and I still had not heard anything back. Not even an acknowledgement of my complaint. So, another page was filled out and I also mentioned that I had not heard anything whatsoever. Yet another couple of weeks go by.
Guess what, still no acknowledgement or anything else whatsoever. Thanks goodness I still kept the container and the foreign (plastic) piece.
I think that, for a big company like that, it is beyond my comprehension that their customer service is that bad.
Shame on them. On a nice note, Lidl gave me a £10 off voucher which, in all honesty, they did not need to do.
