Juice UK Reviews 

320
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 5 van de 5 sterren

A couple of years ago, I purchased a Juice Power Pack from a store as an emergency. Recently, the pack's casing started to split. I contacted Juice to ask if it was faulty and whether I shou... Toon meer

Beoordeeld met 4 van de 5 sterren

I do think you should use customers emails to let them know when and who the parcel been posted with and when to expect it. Not everyone has a decent phone with space to put an app on for every postal... Toon meer

Beoordeeld met 1 van de 5 sterren

This company is absolutely useless, never received my order that they took the money for, still a month down the line and no sign of the parcel. Contacted their customer service by email and that was... Toon meer

Beoordeeld met 5 van de 5 sterren

About 2 weeks ago, I purchased a power bank direct from them. When it arrived the outer casing was warped so I immediately contacted them. They told me it could be caused by various reasons one of the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel

Geschreven door het bedrijf

Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

320 reviews

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3,3

Alle reviews

(320)

174 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

2 metre USB type-c cable - great!

the 2 metre USB type-c cable in pink is durable, works well and a super cute colour, i love it!

18 juli 2025
Review zonder uitnodiging
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Antwoord van Juice UK

We are very happy you love your Juice product. Thank you for your feedback .

Beoordeeld met 1 van de 5 sterren

Bought a 1m & 3m braided juice…

Bought a 1m & 3m braided juice lightning charging cables, both were deficient. When either was plugged into the phone the charging symbol came up but both cables failed to actually charge the phone. Don’t recommend this product

8 juli 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Hi Alan. We are very sorry to hear about your poor experience with our product. Please contact us on customerservices@juice.co.uk to see how we can help you with this issue.

Beoordeeld met 1 van de 5 sterren

Purchased charger with built in wire…

Purchased charger with built in wire for iPhone 7 days ago literally doesn’t charge anymore, didn’t bend it or abuse it at all as used for brand new phone and now it’s intermittently charging for 1 second then stopping. Triple checked different outlets and triple checked my lighting port. Nothing wrong no debris. It’s the charger just being terrible and horribly made

7 juli 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Hi Nicholas. We are very sorry to hear you had a poor experience with one of our products. Could you please contact us on customerservices@juice.co.uk to see how we can help? Thank you.

Beoordeeld met 1 van de 5 sterren

Bought a juice charger from Sainsbury's…

Bought a juice charger from Sainsbury's worst charger I have ever bought. So slow it's ridiculous.

9 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Hi John. We are very sorry about the poor experience with your juice charger. Please contact us on customerservices@juice.co.uk so we can help.

Beoordeeld met 1 van de 5 sterren

Powerbank wasting charge by keeping itself nice and warm

I purchased a Juice 5000Mah powerbank and it cannot come close to fully charging my Samsung Galaxy S24 which has a 4000Mah battery. Indeed, to charge my Samsung to 50% takes 71% of the powerbank's capacity.

Therefore, if I accept the powerbank is 5000Mah, it got through 71%, or 3550Mah, to put 2000Mah of charge in my phone.

To put it another way, only around 56.5% (or 2825Mah) of the 5000Mah claimed capacity actually gets to my phones battery.

Where is the remaining 43.5% of the power going? Well as other reviewers have said, it gets hot and there's just no beating the 7th law of physics which includes 'Energy is neither created nor destroyed; it only changes forms.' Put simply for the context of a powerbank, the heat created is just energy loss.

Now I know and accept that no powerbank is going to be 100% efficient due to, mainly thermal, losses when using it to charge something. However, having owned 3 powerbanks before this one (1 Duracell, 1 Energiser and ironically 1 Juice), none of them has come close to putting off as much heat as this one does and it'll be going back to Argos for a refund.

Overall, based on my experience on the latest Juice powerbank, I could not recommend anyone to buy one.

22 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Thank you for your detailed review.
The Juice 5000mAh power bank outputs at 5V/2.4A max (12W), and like all power banks, some energy is lost as heat during voltage conversion. With higher-capacity phones like the Galaxy S24, which requires more power to charge, you’ll notice lower efficiency—typically around 55–65% is expected. Smaller-capacity phones generally get more effective use from the same power bank. We would recommend a more powerful power bank to use with your Samsung Galaxy S24 phone. For further clarification or to discuss a possible replacement, please contact us at customerservices@juice.co.uk.

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS

I've bought 2 Type C cables from this joke of a company, both have broken. Absolutely useless. Better off going on a Chinese site and buying a charger from there, hell at least it'd be cheaper. £6 for a cable that'll break in a month's time is unbelievable. Cable has very visibly bent at least 45 degrees in one direction, my own phone has told me to unplug the charger immediately.

Would give 0 out of 5 if I could, screw this company.

18 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Hello, we are sorry to hear this and would like the opportunity to correct this issue if you would like to contact us on customerservices@juice.co.uk we would be happy to replace these.

Beoordeeld met 5 van de 5 sterren

Amazing!

i love my new power bank it is super handy as it has a charger attached to it that easily folds back into the power bank. It also tells me how charged it is on the front. It’s super fast charging overall.

15 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Thank you for your feedback. We are very happy you like our power bank.

Beoordeeld met 5 van de 5 sterren

Top quality product at good value for…

Top quality product at good value for money. Bought the 1.8m iPhone Charger Cable (Lightning) - great design and the product is built to last especially the connectors.

25 april 2025
Review zonder uitnodiging
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Antwoord van Juice UK

We are very happy to see you love your juice lightning cable. Thank you for your amazing feedback.

Beoordeeld met 5 van de 5 sterren

Really pleased with these ear buds

Really pleased with these ear buds. Especially for the price. I wasn't expecting them to be great as they were so cheap, but they are great. I use them in the gym everyday. The sound is clear and the control is really accurate and easy to use.

15 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

We are thrilled to hear you love your juice ear buds Mathew. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Boom proXL

Boom proXL
Nice sound and well made for not a lot of money, going to get another as you can pair them up

15 mei 2025
Review zonder uitnodiging
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Antwoord van Juice UK

Thank you very much for your feedback Darren. We are very happy to hear you love your juice speaker.

Beoordeeld met 1 van de 5 sterren

Shocking Customer Service

Purchased a charger around August of last year and upon going to use it again I saw the battery had expanded. since it was within the warranty, I contacted Amazon who then advised me to contact the manufacturer as this was a product issue. Fair enough. Cue a 2 month back and forth with Juice telling me I should've gone through amazon. They dropped my case and I haven't heard anything since March 4th 2025 where they advised me 'but apparently amazon got a new management and they will pick up on the case soon.'

It would be nice to see a company take responsibility for their products, rather than passing it off to a stockist when the issue is clearly nothing to do with Amazon.

21 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Purchased a couple of cables due to…

Purchased a couple of cables due to their guarantee, after a eight months started to get a shock from the end plugged into my phone on inspection found the insulation was coming apart.
Remembering the guarantee contacted them providing photos of the issue only to get told that even though they have a long guarantee you have to keep a copy of the receipts.
I have got cheaper cables from my local Halfords (own brand) before purchasing Juice brand and they are still working.
The guarantee is not worth the ink used to print it.
Will not be purchasing this brand again expensive waste of money two cables with the same fault I worked in the electric retail business and we did quality control even with big brands before allowing them to be sold

1 oktober 2024
Review zonder uitnodiging
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Antwoord van Juice UK

I`m sorry you have experienced these issues with your product. Could you please contact us on Customerservices@juice.co.uk. We will look into this issue for you.

Beoordeeld met 1 van de 5 sterren

POTENTIALLY DANGEROUS

Purchased a juice charger atleast 4 months ago for a Samsung phone. Worked absolutely fine, was really astonished by the speed of the charge but it's recently gone downhill.

The charger itself heats up (plug end). When plugged into an outlet it sparked and almost caught alight. The outlet has been fine beforehand and only gave fault with this particular charger - after skimming over reviews of similar nature I have decided to leave my own personal experience. Lucky I caught this before it became problematic. PLEASE AVOID IF YOU DONT WANT YOUR HOMES TO BE CRISPY, CHARRED AND BURNT.

20 april 2025
Review zonder uitnodiging
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Antwoord van Juice UK

We are really sorry you had a poor experience. Would you reach out to us on customerservices@juice.co.uk?

Beoordeeld met 1 van de 5 sterren

I bought a Juice USB-C cable from Argos…

I bought a Juice USB-C cable from Argos for my MacBook Pro and 2 weeks later it decided to stop working. Absolutely rubbish

18 maart 2025
Review zonder uitnodiging
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Antwoord van Juice UK

All of our products come with one year warranty. Please contact us on customerservices@juice.co.uk to see how we can help you.

Beoordeeld met 1 van de 5 sterren

Bought juice iPhone charger from B&M it…

Bought juice iPhone charger from B&M it works for a week and then started playing up.

Won’t buy this product again.

Total waste of money

1 maart 2025
Review zonder uitnodiging
Logo Juice UK

Antwoord van Juice UK

Our products have one year warranty on them. Please get in contact with us on customerservices@juice.co.uk so we can be able to help you with this issue.

Beoordeeld met 1 van de 5 sterren

Rather pointless

Rather pointless, if it worked and held a decent charge and did not self discharge then that would be useful . Design fault. I spent £30 on a 3 charge juice bank, it takes ages to charge fully, it only holds a short charge before self discharging, very exspensive for a product that does not uphold for its intended use, the hardware design is pleasent but the software design is not up to scratch on this particular item, it needs to be redesigned so it does not self discharge and holds a longer charge , better products can be purchased else where for half the price which do the intended job at hand better. Very disapointing.

4 februari 2025
Review zonder uitnodiging
Logo Juice UK

Antwoord van Juice UK

We are sorry to hear about your bad experience with our product.
All of our products are covered by a 1 year warranty. Please contact us on customerservices@juice.co.uk and we will be more than happy to help you with this issue.

Beoordeeld met 1 van de 5 sterren

Less than a months use from iPad charge cable.

Purchased a juice 2 mtr usb c to c cable from tescos
On 3rd jan this year 2025, this failed within 3 weeks.
Have been refunded by tescos fair play by their customer team.The cable full price was 22quid reduced to 16.Not what you expect from pricey bit of kit.The packaging and presentation are top notch,but the cables are dross, do not even think of buying them.For that money you can purchase a belkin item.Never going near this company’s merch again.

4 februari 2025
Review zonder uitnodiging
Logo Juice UK

Antwoord van Juice UK

We are really sorry to hear, you had a bad experience with one of our product.
This is a rare occasion our product fails in such a short time. All of our products are regularly tested to ensure quality and covered by a 1 year warranty. We appreciate your feedback greatly, thank you.

Beoordeeld met 1 van de 5 sterren

Terrible company don’t know why they…

Terrible company don’t know why they still exist every charger I’ve got from them has broke in under a month !

Juice have responded saying that they have a small amount of chargers that becomes faulty and that I can replace the item

I can show you my last 7 receipts of exchanges within the last 2 months at Sainsbury’s which now I have given up exchanging
I thought I was the problem but juice can not justify this issue as EVERYONE clearly can see juice is rated 1 star on Trustpilot for a reason. Everyone is experiencing the same issues with the charger, bit of a shame that juice is apparently the largest uk supplier which is definitely not agreed with myself and I’m sure with the rest of their customers too

3 februari 2025
Review zonder uitnodiging
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Antwoord van Juice UK

We are really sorry to hear about your bad experience. As the largest supplier of chargers within the UK, unfortunately we do occasionally have a small amount of products that develop a fault when in use, when this happens we are more than happy to replace the product if the purchase has been registered or you have proof of purchase.

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