I called in to collect, as I thought, part of an order I'd placed through the shop's website, as one part of it had shown out of stock. When I got there, I was told that all parts of the order were i... Toon meer
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Lees wat reviewers zeggen
Great environment and people. Robin, Sophie and Paul are all amazing people over there making us feel comfortable and welcome. Amazing stuff sold there too. Warhammer fans will have an amazing time th... Toon meer
I've been coming here for years to play MtG the staff are always incredibly helpful and friendly, they'll advise you were they can. A great store to visit if you enjoy tcg's or ttrpg's!
Great place to learn more about Warhammer and similar hobbies. All the staff are super knowledgeable and friendly and provide a lot of support to the community though events and just general chats and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
JustPlay Wargaming Magic The Gathering X-Wing Star Wars Games Workshop Bushido Age of Sigmar Guild Ball
Contactgegevens
61 Tithebarn Street, L2 2SB, Liverpool, Verenigd Koninkrijk
- 07818228272
- hello@justplaygames.uk
- justplaygames.uk
4,7
Uitstekend
870 reviews
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Great service as always
6 januari 2023
Great shop and community space
Great shop and community space. Knowledgable and helpful people running it. Lots of space and quality set up for gaming.
12 januari 2023
All good. …
Items were dispatched in a safe and secure way. Arrived faster than anticipated. Goods as described.
9 januari 2023
Staff always helpful and always plenty…
Staff always helpful and always plenty of stock
29 december 2022
Frustrating order, but now resolved
UPDATE
I finally had contact from Just Play who were very apologetic. I had to return the parcel myself but was very quickly reimbursed and refunded for the order. Hopefully just a one off issue, I'm happy to make purchases in the future.
End Update
I was told a number of days after placing my order in mid December that one item was unavailable, so I was refunded that.
I instantly asked to cancel the entire order, as the missing piece was what I needed most for a Christmas present.
I never heard back after sending more emails, until suddenly the unwanted package arrived on January 5th. Still no reply from the shop. It seems they have been entirely ignoring my emails.
5 januari 2023
Antwoord van JustPlayGames Tabletop Games Store Liverpool
Hello,
I'm really sorry to hear about this. If you'd care to get back in touch with the store so that you can share details of the order, I'll happily escalate and look into this for you, and ensure that it is resolved to your satisfaction.
I can assure you that we don't ignore emails and that our customer service is usually fantastic and very responsive, as I'm sure you know from your first query! It's possible that we've made a mistake and closed your query due to the order being part refunded, and missed your follow up mails.
Either way we'll get to the bottom of it and solve your issues, and once again, apologies for the problems.
Long post time.
Item arrived but took an incredibly long time.
Could be argued it was exacerbated by postal strikes but would be better to have more range of postal services to avoid issues in future.
3 januari 2023
Antwoord van JustPlayGames Tabletop Games Store Liverpool
Hi There,
Thanks for your feedback. This is almost certainly due to the postal strikes. Other services are also having significant delays due to the additional load being placed on them by people using alternative methods (again due to the postal strikes!) so we've decided not to add extra delivery methods and complexity as we aren't convinced it'll solve the issues. But we will monitor the situation and do what we can to make sure you get your packages asap!
As a small business, low star reviews can affect us quite significantly. I'd like to ask that you consider whether postal issues that are happening country-wide right now are worth giving us 3 stars for, and maybe consider whether it may be fair to update your review?
Thanks!
Great service as all ways and fantastic…
Great service as all ways and fantastic prices.
1 december 2022
Always a great atmosphere in store
12 november 2022
J’adore 😍😍😍
29 november 2022
Review zonder uitnodiging
Tres satisfait
29 november 2022
Review zonder uitnodiging
TRÈS satistait
29 november 2022
Review zonder uitnodiging
J'adore😍😍😍
29 november 2022
Review zonder uitnodiging
Satisfait😍😍
29 november 2022
Review zonder uitnodiging
J'adore😍😍😍
29 november 2022
Review zonder uitnodiging
Eigentlich machen die Spiele Spaß
Eigentlich machen die Spiele Spaß, leider klappt es mit der Auszahlung bei mir nicht. Der Gesichtsscanner meint entweder, dass ich schon ein anderes Konto habe (hab ich nicht), oder dass ich zuviel Gegenlicht beim scannen habe. Habe an verschiedenen Ecken gescannt und immer dasselbe Ergebnis. Sehr schade
17 november 2022
Review zonder uitnodiging
Easily the best gaming store.
Easily the best gaming store I’ve ever been in. It is clean and bright with a great atmosphere and the staff are helpful and friendly.
4 november 2022
Best service ever
4 oktober 2022
A good store
My order arrived in a timely fashion and it was exactly as described, can't say much better, other than their selection of dragon shield sleeves was better than anywhere else I found.
More recently I made a second order and when they found out that there had been a mistake in the stocking online, one of their friendly staff reached out to apologise and offer a solution, which is exactly the kind of service I want in that situation. I'm happy to continue buying my expensive card sleeves from them.
3 oktober 2022
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