If I could leave 0 stars, I would. Zero communication from them after numerous emails to them. I ordered a grinder and some papers on a Tuesday, paid around £8 for postage on or before the Friday... Toon meer
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I absolutely love “just smoke me”, they are a very friendly, professional and are always sending me complimentre gifts and different items to try , along with the items that I bought 🤩 The items are... Toon meer
Bedrijf heeft geantwoord
I’ve been a repeat customer of Just Smoke Me & keep coming back for their huge range of products, great prices & awesome customer services- and I’ll keep coming back for all of the above! :)
Bedrijf heeft geantwoord
This site is not only awesome for the range of products it sells - including my favourite: King Palm - but also for it's next-level customer service. Highly recommended for stoners countrywide.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK’s largest authorised King Palm distributor Official wholesale supplier of Popz & premium smoking accessories Stocking bongs, grinders, blunt wraps, flavoured filter tips & more Competitive trade pricing with dependable stock levels Trusted by retailers nationwide
Contactgegevens
Chester City , CHESTER, Verenigd Koninkrijk
- 01244 722706
- headoffice@justsmoke.me
- justsmoke.me
3,9
Goed
26 reviews
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If I could leave 0 stars I would!
If I could leave 0 stars, I would.
Zero communication from them after numerous emails to them.
I ordered a grinder and some papers on a Tuesday, paid around £8 for postage on or before the Friday, then they told me the grinder was out of stock, so I'd actually paid £8 to pay some papers, THEN after emailing to cancel the order three times, the papers arrived a week after they were supposed to! This company is a joke, do not use.
To add, the papers arrived using royal mail track 24, over 10 days after I ordered using fast track delivery, so the order clearly wasn't sent out until over a week after ordering. I want a refund of my postage, I also know that the track 24 postage does not cost that much.
8 mei 2026
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
We are very sorry to hear about this experience. We can confirm that, after investigating the issue, your emails were unfortunately filtered into our spam folder, which is why the order was still shipped even after the grinder refund had already been processed.
We also noticed that your order included a metal case & some blunt wraps; however, your review mentioned papers?. We have now added your email address to our trusted list, so please feel free to contact us again regarding the papers, as these do not appear on the original order details we currently have.
To help resolve the situation and as a gesture of goodwill, we have now refunded you the full cost of the shipping as well.
Again, we sincerely apologise for the inconvenience caused.
All around Awesome
I’ve been a repeat customer of Just Smoke Me & keep coming back for their huge range of products, great prices & awesome customer services- and I’ll keep coming back for all of the above! :)
6 april 2026
Antwoord van Justsmoke.me Ltd
Thank you so much for your continued support! 😊 We really appreciate you taking the time to leave us such a kind review. It means a lot to us to hear you’ve had great experiences with both our products and customer service.
We look forward to serving you again soon — thanks for being a valued repeat customer! 💚
I absolutely love “just smoke me”
I absolutely love “just smoke me”, they are a very friendly, professional and are always sending me complimentre gifts and different items to try , along with the items that I bought 🤩
The items are posted very efficiently and with care… I have used the company for a while now and I will be doing so for the future… 🤩
11 januari 2026
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Thank you so much for the amazing review! 🤩
We really appreciate your continued support and kind words. It means a lot to hear that you enjoy both our products and the little extras we include with orders 😊 We always try our best to make every order a great experience from start to finish.
Thank you again for being such a loyal customer — we look forward to serving you for many more orders in the future! 💚
Antwoord van Justsmoke.me Ltd
Thank you for the review! 😊
We’re really happy to hear you’re always pleased with your orders. We always try our best to give customers a little extra where we can 💚
Thanks again for the continued support, we truly appreciate it!
The items purchased were as described…
The items purchased were as described and good communication from the site when a alternative option was offered due to not having something in stock anymore
20 december 2025
Antwoord van Justsmoke.me Ltd
Thank you for your review 😊
We’re really glad to hear you were happy with both the products and the communication regarding the out of stock item. We always try our best to offer suitable alternatives and keep customers updated wherever possible.
Thank you again for your support — we really appreciate it 💚
Highly recommended.
This site is not only awesome for the range of products it sells - including my favourite: King Palm - but also for it's next-level customer service.
Highly recommended for stoners countrywide.
29 november 2025
Antwoord van Justsmoke.me Ltd
Thank you so much for the amazing review! 😊
We’re really happy to hear you love both our product range and customer service — and even happier to hear you’re a fan of King Palm! 💚
We truly appreciate your support and look forward to getting more orders packed up for you soon!
I got everything in a timely manner and…
I got everything in a timely manner and very well packaged
30 oktober 2025
Antwoord van Justsmoke.me Ltd
Thank you for your review 😊
We’re really glad to hear your order arrived quickly and was packaged well. We always do our best to make sure every order arrives safely and on time.
Thanks again for your support — we really appreciate it 💚
Spot on nice taste and tastes just…
Spot on nice taste and tastes just like you'd expect however the cream has a kick to it kinda makes u cough
13 augustus 2025
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Thank you for the review 😊
We’re glad to hear you enjoyed the flavour and found it lived up to expectations! Some of the cream flavours can definitely have a stronger kick depending on personal preference and how smooth you like your smoke.
We really appreciate the feedback and your support 💚
We've ordered the express delivery and are still waiting six days later
We've ordered the express delivery for or purchase and it's now six days we have waited, you were recommended so thought we would give you ago and I know it's not a fortune it's just tips which have taken so long I've smoked the smoke I had to try them with as it was Friday they should have been here, and thank you for doubling the order but I'm so disappointed since we expected them to be here when they do get here we won't anything to use with your product... Your sight does look a really good store and I will recommend you as your products are good I'm just sickend how long I've waited if I order something else from your site I will obviously change my opinions and start rating if the product gets delivered when it should .you do have rather good items so will be getting other orders from you either way it was just I was looking forward to recieving the tips and had my smoke but now with it taking so long I've now barely nothing I'm hoping I will still have some when there here ... Your shop is still Great as it could be an unfortunate event that's out of there control. Thanks
17 mei 2025
Antwoord van Justsmoke.me Ltd
Thank you for your honest feedback, and we’re really sorry to hear the delivery took longer than expected. We completely understand the disappointment, especially when you had specifically ordered express delivery and were looking forward to trying the tips sooner.
We really appreciate you still recognising the quality of the products and the effort with the extra items included in your order despite the delay. Unfortunately, delays can sometimes happen once parcels are with the courier, but we absolutely understand your frustration in this situation.
Thank you as well for giving us a chance and for still being willing to order from us again in the future. We truly appreciate the support and hope your next experience with us is much smoother and delivered exactly as expected 💚
Burns nice and slow kept me on my bong…
Burns nice and slow kept me on my bong for while😴👌🏾👍🏾 got one packed ready for for this to burn out 👍🏾👍🏾👍🏾
6 mei 2025
Antwoord van Justsmoke.me Ltd
We're really glad you're enjoying the products :)
Product has not been delivered weeks…
Product has not been delivered weeks after ordering. Royal Mail confirmed delivery by email but still no product. No response from JustSmoke to three emails, around delivery time and requesting a full refund.
I am out of pocket and overall terrible customer experience.
21 april 2025
Antwoord van Justsmoke.me Ltd
Hi Peter,
We emailed you yesterday, but haven’t received a response yet. Just checking in—have you been able to contact us at headoffice@justsmoke.me or give us a call on 01244 722706?
Regarding your order, Royal Mail’s tracking was slightly inaccurate—it shows as delivered, but we can confirm the parcel was actually returned to us and arrived back on Saturday, 19th April.
We repacked your order the same day, and it’s now awaiting collection by Royal Mail.
Your new tracking number is: LO378646152BG.
If you have any questions or need further assistance, feel free to get in touch.
We’ll also look into why we haven’t received your emails on our end, just in case there’s been an issue with delivery or spam filtering.
[UPDATE] - We have found you in our spam box, We have added you to our trusted contacts. Please check the email we have sent to you today. Many Thanks
Best regards,
The JustSmoke Team
Inaccurate inventory
I placed an order on their website, it said the transaction was completed, and I got an email about 15 minutes later stating my order was confirmed. Several days late, I get an email saying that the item I ordered is actually out of stock. Not the biggest deal, I know, and everyone makes mistakes sometimes, but that’s just kind of annoying. But I run into that problem quite frequently on a lot of other sites, so it appears to be something that a lot of businesses struggle with.
21 december 2024
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Thanks for reaching out, we really appreciate you taking the time to let us know.
We do, sometimes run out of stock on certain types of products, unfortunately, no one has ever flagged this annoying little problem before.
(A GIANT THANK YOU!)
I can see how frustrating it must have been to get a confirmation saying your order was ready, only to then be told it was actually out of stock days later. That’s definitely not, the service we want for our customers.
I've flagged this error with our tech team, It seems to be an issue with the triggers & timings of our automated emails.
We really appreciate you bringing this to our attention, without honest customer feedback (like your review) it can take a very long time for us to discover automation errors like these.
I would guess, this annoying little error has been ongoing for many years now, and without your feedback, it may have continued for many more years to come...Thank you!!
Many thanks.
Zara @ JustSmoke-me
Don't bother ordering
Don't bother ordering. Order will take over a week to arrive regardless of paying for faster shipping. They will not help when their delivery service fails. And their lovely employee (who apparently doesn't appreciate being called out on their awful behaviour) will email you personally to call you names instead of address the issues raised. Worst shop I've ever ordered from. Thankfully the mug is nice, after 3 hours of chasing it down myself.
Considering your reply, calling your customer "lazy" for your delivery service not actually attempting delivery and then not delivering to the pick up point is hardly appropriate. The only reason I was in contact was because I kept receiving emails to review and informed you I would not because of the above reasons. Also, as per your email, apparently you and your staff enjoyed the interaction.
Enjoy the review you've recieved.
EDIT: Wow, now you've stooped to flat out lies. As I tried to explain to you politely at first, Royal Mail told me that they attempted delivery twice both times I was home, I had the item redirected for pick up, which Royal Mail failed to deliver to the pick up point twice. I reached out to you for help with Royal Mail as the seller, but clearly you could not comprehend the contents of my email requests. Accept your failure to your customer and improve your service for future customers instead of spending MONTHS focusing on one review. Thankfully the mug is now my favourite and has a great story.
3 februari 2025
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Hello there, 👋
Your tracking shows...You missed your own delivery 3 times!!!
After which, you became very angry at Royal Mail for not delivering a ''4th time''
Royal Mail ignored you & you became angry towards us.
We stopped communication with you as you only wanted to argue...Then, when you realised you couldn't get the item for free, you finally stopped acting out & went to collect your item.
In future, please be kinder to people & don't miss your own delivery slots 3 times. Many thanks xx
Great fast friendly service
13 oktober 2024
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Many thanks :) We hope to see you back soon for another new flavour xx
Good customer service
Good customer service. Part of my order ended up being out of stock, but was quickly notified and offered a replacement or refund.
9 februari 2024
Antwoord van Justsmoke.me Ltd
Thank you :) - We have just received new stock this week.
We're now offering 'back ordering', where customers can purchase out-of-stock items and be placed first on the website to receive that stock once it arrives in our distribution centres in the United Kingdom.
Antwoord van Justsmoke.me Ltd
We're glad to hear things arrived on time, We've have had many problems with delivery in the past, thankfully, it appears these problems are now behind us :) See you again soon x
Antwoord van Justsmoke.me Ltd
Thank you kindly for your review :) As of 2025, We only offer 24 hour & 48 hour, tracked delivery for additional peace of mind for our customers
Antwoord van Justsmoke.me Ltd
Thank you for your kind review :) We hope to see you again soon
Five stars
Was a bit worried about ordering since the last review was so long ago but package arrived fast and had everything in great condition that I couldn't find anywhere else for great prices 😻 Will be repping the sticker on my forehead everywhere I go now, legends, thank you
26 november 2023
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
That's incredible! Thank you for your honest review :) - We now produce 60cm large, heat transfers of our lovable, stoner shark mascot! These can be applied to clothing, hats & even your suitcase, if you want to stand out in the airport ;)
Great servies and communication would…
Great servies and communication would recommend 5 stars
15 april 2022
Review zonder uitnodiging
Antwoord van Justsmoke.me Ltd
Thank you!! We struggle with getting back to everyone, but when we do...We want to know everything about you :) Have you been back to try our newest flavours?
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