The gentleman Ash was attentive, friendly and informative. At no time did we have the pressure salesman appear in his manner. A wonderful choice of vehicles on show. An inviting sales room with all s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... Toon meer
Bedrijf heeft geantwoord
I went to JW Autos today with my son as there was a certain car he wanted to look at. From the minute we went in to the time we left the customer service was 10 out of 10. All of the staff and t... Toon meer
Bedrijf heeft geantwoord
Do not buy a car from this company! They are the biggest scam on them planet. I was sold a car in October and told that the car had all checks carried out. AA mechanic carried out a service 8 mon... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Geschreven door het bedrijf
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contactgegevens
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Verenigd Koninkrijk
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,4
Uitstekend
359 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Hi,not accept credit card!!!!
Hi,not accept credit card!!!!
I check company by trustpilot,people already Court about trouble car,if accepted credit cards,buyer more save by 75 act.What company not understand?they know everything!!
100% trouble traider!!!
Avoid!!!
2 juni 2026
Review zonder uitnodiging
Antwoord van JW Autos
We’re sorry to hear that you were dissatisfied with your visit.
Unfortunately, we do not accept credit cards as a method of payment, as we offer finance options instead. Due to previous instances of credit card fraud affecting our business, we operate a strict no-credit-card policy. We appreciate your understanding regarding this matter.
Many Thanks
JW Autos
Friendly staff and very helpful
Friendly staff and very helpful. Only had the car a week so far but very pleased.
26 mei 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Highly recommend this place
Highly recommend this place, staff are friendly and helpful without being over salesmansly. Good selection of cars available and honest information and advice given.
30 mei 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
JW Autos Medway
Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful
Had to return to the dealership two days later due to an oversight on everyone’s behalf we didn’t notlce that the vehicles parcel shelf was missing.The manager has now arranged to supply a new parcel shelf.Thats what I would call a good dealership and hats of to the manager a very pleasent young lady credit to the company.Apart from the missing parcel shelf very pleased with the car.Recommend the dealership.
27 mei 2026
Review zonder uitnodiging
Antwoord van JW Autos
Thank you for your wonderful feedback! We're delighted to hear that our team made your car-buying experience enjoyable and stress-free.
We appreciate your understanding regarding the missing parcel shelf, and we're pleased that we were able to resolve the issue promptly. Your kind words about our manager are especially appreciated, and we'll be sure to pass on your compliments.
We hope you continue to enjoy your new car, and if there's anything else we can help with, please don't hesitate to get in touch.
Many Thanks,
JW Autos Team
Very impressed with the service we were…
Very impressed with the service we were given by Crystal who was extremely helpful, on the day we viewed the car we chose, and the staff we assisted us on collecting the keys along with all the paperwork, would really recommend anyone looking for a newer car to use JW Autos
28 mei 2026
Antwoord van JW Autos
Thank you for the wonderful feedback! We’re so happy to hear you enjoyed your experience with us. We truly appreciate your support and can’t wait to see you again in the future!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos Team
Very good experience
Very helpful, was knowledgeable about what I wanted, explained everything in an understandable way and did all the paperwork efficiently, overall an excellent experience
Thank you.
23 mei 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Most of it was a good experience
Most of it was a good experience. The staff were all very friendly and helpful.
I would have given 5 stars but for one thing. Louie told me that the car would be valeted and the engine cleaned. It wasn’t. It had been washed and hoovered but the seats were still stained and there was dust around the dashboard, in the doors and under the seats. I assumed it had been done and didn’t check it before I took the car.
I have since done some cleaning but will have to get it done properly when I’m able. I didn’t return with the car as I have been too busy and I’m not confident that it would be done properly.
12 mei 2026
Antwoord van JW Autos
Thank you for your feedback and for highlighting the friendliness and helpfulness of our staff — we really appreciate it.
We’re sorry to hear that the valet and engine clean did not meet the standard that was promised or expected. We understand your disappointment, especially as you trusted that everything had been completed before collecting the car.
Your comments regarding the seats, dashboard, doors, and areas under the seats have been noted and will be shared with the team so we can improve our preparation process going forward.
We're sorry that your experience has left you feeling uncertain about returning to us to resolve the issue. That is never the impression we want to leave.
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a good experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
I bought a car from JW last year
I bought a car from JW last year, excellent service in the showroom, although a little bit too 'selly' on the extra products/warranties etc but to be expected. Excellent car, great value.
7 juni 2025
Antwoord van JW Autos
Thank you for your kind review and for choosing JW for your car purchase last year. We’re delighted to hear you were pleased with the service you received and that you’re still enjoying the car and its value.
We also appreciate your honest feedback regarding the additional products and warranties. We always aim to make customers aware of the options available while ensuring everyone feels comfortable and informed throughout the process, so your comments are really valuable to us.
Thanks again for your support, and we hope to see you again in the future.
Many Thanks,
JW Autos Team
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Seamless process
Seamless process, everyone made me feel like a queen. Everything was explained and I will do business here again.
9 mei 2026
Antwoord van JW Autos
Thank you for the wonderful feedback! We’re so happy to hear you enjoyed your experience with us. We truly appreciate your support and can’t wait to see you again in the future!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos Team
Antwoord van JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Great service from start to…
Great service from start to finish—friendly, helpful staff and a smooth, hassle-free experience. Highly recommend 😊 The Director, Jack, was really helpful too!
4 mei 2026
Review zonder uitnodiging
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Today
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His patience in explaining everything made it much easier to understand what he was explaining, and his calm manner was great, without rushing me to choose something I didn't want. I recommend them 100% and would buy from JWAutos again👏👏
30 april 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service.
Excellent customer service.
The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and tailor available options to my needs. wider range of quality vehicles in store.Would definitely recommend JW Autos.
30 april 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent service and very helpful and…
Excellent service and very helpful and friendly to select car . I am very happy to buy my car here. Thanks Krystal and all of you .
28 april 2026
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a fantastic experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Antwoord van JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly non pushy staff
Friendly non pushy staff, good selection of veichles
3 april 2026
Review zonder uitnodiging
Antwoord van JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
I agreed a purchase price on the phone…
I agreed a purchase price on the phone and travelled 1 hour to purchase the car, only to be told the person who agreed the price had no authority. I was then offered a trade in price of 50% the value webuyanycar offered. Claimed they honoured the original price, but only after adding an £800 package sell on
18 april 2026
Antwoord van JW Autos
Thank you for your feedback. We’re sorry to hear about your experience and understand the frustration, especially after travelling.
As a general point, online valuations (such as those from WeBuyAnyCar) are estimates based on assumed condition and can change once the vehicle is inspected. The condition, as well as the MOT having expired in October last year, will affect the valuation.
That said, we believe in fair and honest business, and we did honour the price originally agreed.
We appreciate your feedback and will continue improving our communication to avoid situations like this in the future.
Many thanks,
JW Autos
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