K9 Ballistics Reviews 86

Like others, my lab puppy chewed a corner of the bed and some internal foam within 3 hours the first time left alone with it a short time. The warranty sounds guaranteed, but they would not replace bed or cover. Only gave a "store credit". Well that was a joke, my wife went back on to order something a short time later and found the credit had already expired, which the company failed to mention it's only good for a few days. Sad, bunch of money down the drain. If your dog is a chewer, this bed wont hold up unfortunately, don't waste your money, not built tough at all and warranty is no good.

My dog ripped one their products. They made it right very quickly and were super easy to work with.

my dog can destroy a cast iron bowling ball,
the first version tried did not fair well
K9 however stood behind their products and I ended up selecting a vinyl raised bed which as of yet has endured this brute's chewing issues
they reimbursed the cost up to the original expense of the original purchase

Missed the military discount as I went to pay and was unable to back up before the order went through the system. Quick email to them and they provided the discount right away! Great and trustworthy company!

I've owned 2 K9 beds and their customer service is best in the business. Everytime I have a discrepancy, the customer service team is always there to rectify the problem and create a solution.

K9 Ballistic contacted me the day after I left the review and are replacing the premium cover that tore so easily with a Ballistic one. They've been great to deal with.

I have been buying from K 9 Ballistics for about five years now. The products are amazing and worth the money I have spent. I have had only one issue and it was with my recent purchase and they made things right in less than a few days. I highly recommend the products and the personnel.

They handled my issue that I encountered quickly. Thanks

I already have 2 dog beds that I’ve had for years. We did get a new puppy recently and she is an aggressive chewer so she has managed to chew up the corner of one of the beds but I have to say the quality of their products beat any others that I’ve had and I’ve tried many! Yesterday I ordered a kennel pad online but after I finalized it, I saw that I made a mistake on shipping address. I opened a chat and within a few minutes I received an email from customer service and they were able to fix this issue for me. Very quick service.

These are people’s people. They are fair and honest. Their products are second to none!
If you have a dog like I do, you’ll appreciate their quick and thoughtful response to any problems/questions you may have.
K U D O S K9 Ballistics!!!!!!!

Exceptional customer service.

They responded quickly to a concern and resolved it immediately. Highly recommend them and will order from them again.

The customer service and their product is great. I bought a crate pad for my grandpuppy’s crate. She is a 15 month old 1/2 pit and 1/2 poodle mix that chews up everything when she can. The pad was well made and lasted longer than most, however she did find a spot that she could chew open. K9 Ballistics has a 120 day warranty (which I was not aware when I purchased it) and have had no problem with getting a replacement. I plan to wait until she is older before using it hoping she’ll grow out of the chewing phase. Thank you K9 Ballistics.

I had a great experience with K9 Ballistics Inc. Their warranty and customer service are outstanding. They truly stand behind their products and were extremely easy to work with when I needed assistance. It’s refreshing to see a company that actually backs what they sell.

On top of that, the products themselves are excellent—well made, durable, and clearly designed with dogs in mind. Most importantly, my dogs absolutely love them. I highly recommend K9 Ballistics to anyone looking for high-quality, reliable dog products backed by a company that cares about its customers.

I just wanted to express how much my cats adore their Kitty wheel! It’s been a huge hit in our home, and they can’t get enough of it. We’re really looking forward to receiving the new cat scratch post next! I also want to give a huge shout-out to your customer service team they fixed our order so quickly and took amazing care of us. We really appreciate it!

K9 Ballistics truly cares about their customers. They stand behind their product knowing how much attention and quality is put into their products.

Excellent product, excellent customer service. This bed is for our 11 month old Rottweiler who has destroyed every bed we have given him until we got the K9 ballistic bed. This bed has held up to his rough housing! I did have to contact customer service and they were wonderful to work with. Very responsive and helpful.

These beds truly are indestructible, such a lifesaver! We have a large puppy adopted from the shelter, and she has destroyed several regular beds. I spoke with Tamika at K9 Ballistics, and she was so helpful. She guided me to the right products for our situation, and they are perfect. Our puppy can now be comfortable, without worry. Tamika is incredibly knowledgeable and courteous, she deserves an award. Thanks Tamika!!

These beds are extremely high quality, but unfortunately no bed is safe from my puppy’s chewing at this stage. However, the team made it SO easy to replace her bed in warranty. I would never hesitate to continue using this brand, especially for the customer service!

I cannot speak highly enough of the amazing customer service that I received after my Goldendoodle not only chewed through the cover but also the mattress of her K9 bed. She is one year old and still chewing, so go figure! K9 Ballistics not only stand behind their products, but also their warranty. My replacements have already shipped and communication has been expedient! Thank you for all the help and customer support! You guys are awesome! Thank you.

Very easy to work with, they held up their warranty