Great experience with support
I really like the watch, but the best experience was how the customer support tried to help me as much as they could.
Short story: Communication was great and i am very grateful for what they did.
Long story:
I had been searching for a watch for quite a while, but decided to buy one of theirs pretty much as soon as I found it.
Sadly i soon noticed that the second-hand inside the watch had broken off. I am still not sure how it happened exactly, but i guess in the long travel between australia and central europe the package might not had the smoothest travel.
Anyways... I get in touch with the contact on their website and after explaining them the situation, they kindly offered me a replacement or refund. Because the watch did feel great to wear, i decided to ask for a replacement... but now the story gets kinda crazy... soon after, I get a mail from AusPost (australian postal service) that the package is on it's way. So i wait. And wait. One day, like three-ish weeks later, still no updates by AusPost. So i install their app and... "the package is waiting in a random packet shop in australia". Wierd, I think and write another mail to kalonwatches. They then asked AusPost why it wasn't delivered. And AusPost really said: "It is not allowed to ship watches to austria (where i live)". I still dont know why. And the first one, a month before hadn't been a problem either. Kalonwatches and i then agreed they would see if it were possible to send another one. And when that wasn't the case, they refunded me fully.








