Karbon Homes Reviews 

Karbon Homes, 54 North Homes, and Countryside Properties,

My experience with these housing providers has been far from satisfactory. I moved into my property with high hopes, but persistent issues have left me frustrated and dissatisfied.

From the beginning, I've faced problems like damaged walls, poorly finished silicone, patchy paint, and more. Despite my efforts to resolve these issues, there's been no satisfactory resolution. This has caused significant inconvenience for both me and my partner.

Recently, we were disturbed by an incident where an individual attempted unauthorized access to our property. This invasion of privacy is deeply concerning and raises questions about the security measures in place.

Plumbing issues, particularly low water pressure affecting my kitchen tap, are not only disrupting daily activities but also increasing utility costs. Coordination problems among your teams, like a maintenance visit for an issue already addressed, reflect a lack of communication.

A scheduled snagging visit, for which I took unpaid leave, didn't materialize, and I seek clarification on compensation for the lost wages. The blame-shifting between Karbon Homes and 54 North Homes, coupled with disinterested representatives, is disappointing.

Despite reporting these issues, there's been a lack of accountability and resolution. I urge prompt attention to these matters and expect a response within 7 working days outlining the steps you will take to address them. Failure to do so will force me to escalate the matter on various social media platforms and connect with Look North and Consumer Code for further action.

Swift resolution is crucial for maintaining your companies' reputation and ensuring customer satisfaction. I hope for a prompt and amicable resolution, along with compensation for the inconvenience.

Thank you for your immediate attention to this matter.

This company has little to no communication between management, scheduling and work force. I've got several jobs logged from water damage, damp and mould to crumbling brick work dating back over a year now all of which have never been resolved. All very serious health and safety issues, yet with no-one to contact directly and 3 sentence reports coming back from surveyors Karbon seems ignorant to how much danger they leave they're tenants in. They take your rent but offer nothing when it comes to customer service and repairs.
For your own safety avoid at all costs!!

Worst thing I have ever done, moving to karbon. Neighbour issues, billed £1000 for damage in a property when I was there for weeks and now refused a mobility vehicle charging point. This is because I don't have an allocated parking space in the off road parking...

Worst landlord ever
Send you threatening letters re electrical tests even though you have called to arrange an appointment They then don’t show up to the appointment and send you further threatening letters When you complain they call you a liar and dismiss you

i moved into my property around 11 years ago, in that 11 years, they made fun of my mam by telling me she was loud and to boss, all because she phoned to tell them some one had stole a copper pipe from my bathroom wall (outside). I have bad anxiety and have CPTSD due to a bad past relationship, we have 7 people, one with disability, living in the house hold and they will not rehouse to suit his or my medical needs, instead their response was to ask me to remove the medical from the housing forms, my 15 month old sleeps in my living room with me or my partner (we take it in turns) as all rooms are to small , we have had used drug needles disposed off in our garden, we have been harassed, car and house has been damaged and lost a load of money due to this as we have had to fix the problems ourselves, walls falling apart, black mold in bedrooms, infested in ants, slugs and minor flooding and many more... i regret even taking on a

I have lived with karbon for nearly a decade. They have been very prompt with my repairs and the workmen are very friendly and clean up after themselves. I don't understand the bad reviews as it is not my personal experience with them.

I have had issues with Karbon Homes since 2021.
This is a a vital piece of advice for all tenants, any ongoing issues with Karbon report to them using their complaints procedure. Always put your complaint in writing never call them stating it is a stage 1 complaint, according to their policy (whch is a joke) they have 5 days to reply to your complaint if they do not reply take it to a stage 2 complaint again in writing, if they do not reply after this procedure has been followed, then take it to the national housing body The Housing Ombudsman they will take over everything, you may qualify for compensation and Karbon Homes could be fined and name and shamed on the Housing Ombudsman's website. Contact your local councillor to get involved and your local MP.
They may try to use their bullying tactics but don't be phased by this they are only a housing association they cannot evict you for complaining. Something seriously needs to be done about this company as they do not genuinely care about their tenants as mentioned before on here all for looking good within their glossy magazines where they tend to fabricate and like someone has already mentioned on here they can build new properties but have no money to maintain.the properties they already have.
The government stated everytime there is a yearly rent increase whether the housing organisation is council or housing association they must justify what maintence they intend to do and carry out maintence to the property!!!

Do not be intimated by Karbon Homes!!!!

Their idea of solving a problem seems to be to send a letter chastising all residents because of the actions of a few. An ongoing problem with waste disposal and bulk refuse, fly tipping, unwanted filming. Yet if you dare to be late with a payment they will come down on you like a ton of bricks. Made 2 complaints. Receivef email confirmation along with assurances that it will be passed to the relevant housing officer. Which only results in no definitive action and another letter slapping everyone on the wrist. It's just atrocious the level of customer service is so bad. I unfortunately have no choice but to live here. Reading the reviews that state having been given the condensation excuse or atmospheric damp (I mean really)
Is all too familiar to me. All too familiar.

I booked a repair on 9th December to have the draught excluding replaced on my external doors because the draught blowing In was horrendous. They came out 3 times and every time couldn’t do the job because they had the wrong size excluder. Finally got it done yesterday 5 months after reporting it. Been waiting nearly 3 months for repairs to my bathroom taps which all leak . Something seriously needs to be done about repair waiting times .

Doesn't even reply to "bad" reviews which tells you all you need to know.

I suspect they have forgotten the meaning of "social" housing and expect everyone to live like middle-class earners.

Ignore complaints (if they are even acknowledged at all) and it's time the government took steps to address this issue. Of course we have to maintain standards but there are limits and many people in our position suffer with a wide variety of health-related issues, physical & mental. The last thing we need is for someone to sit in judgement over how we get by.

I am completely sick of giving Karbon homes every opportunity to carry out the jobs that are so desperately needed our external door has been leaking like a sieve for over a year they have said it needs replacing we have never heard a thing for nearly a month same with our boiler they sent a guy out he said it needs replacing like the thermostat that is from the 1970,s but again despite two phone calls we have heard absolutely nothing i took time to read the newsletter they sent out most of it was stating that they are trying to rectify and catch up with outstanding issues ,absolute and utter twaddle and rubbish they just don’t care at all people are put under huge stress and pressure by this ramshackle abhorrent two bit company they are the worst ran company I have ever had the displeasure to come in contact with they deserve all the bad press and reviews they get as they are the makers of their own doom

Radiator fell off the wall with no visible plugs

My mother in law who is 83 years old is living in one of these homes, with a toilet that does not work and a sodden bathroom floor. The family have been chasing this for the last few months with no progress being made

Hartlepool
Boiler fault fixed in under 3 hours from time of making call. Was in the house less than 10 mins.

Haven't been able to live in my bungalow due to bullying by my neighbours I suffer from PTSD & BPD They blamed me because I have mental health issues and it was easier all round to do so. I had recourse but to walk away from my home as they didn't support me or my problems. My service is to not trust this company as they lie about everything a total waste of space.dont waste your time complaining as they refuse to do anything to alleviate anti social behaviour

Terrible company
Homes are falling to bits
Dampness all over
Can't get anything replaced because they won't spend any money but still increase rent every year.
Avoid renting a property from Karbon if you can.
I will never have anything to do with this company again

i live in very remote village no gas here lots of power cuts karbon wont put log burner in home as back up heating and wont allow me to spend my money to put log burner in so i ust have to put up with the cold other homes in my area have log burners ????????

Lived with these scum 12 years tried to be a good neighbour never a conplaint from anyone ever last week giveen the riot act for feeding a cat putting rubbish in wrong bin shouting etcetra given no first warning but final warning feel suicidal can anyone help oh forgot neighbour in next block glassed a lovely neighbour given no warning and a previous tenant in my block for seven years had me knocked out of bed constantly by emergency services during the night to get in because she felt suicidal there is nothing worse during the night for doors to be kicked in once again this tenant was treat like a princess please tell me when it is against the law to feed a cat and use a wrong bin

Karbon Homes have cost me thousands of pounds in rent and solicitor fees because they cannot send a simple email providing the terms of their leasehold. It has been 3 months of repeated attempts now.

The complete inactivity from them had me thinking they might be going through a takeover or bankruptcy, but looking at the other reviews here it seems like they are just grossly incompetent.

Worsed company I have ever had to deal with boiler broke on Monday phoned someone came out at 10pm took a look at pipe outside said boiler broken here is 2 heaters it is now Wednesday and no one has called to even look at it phoned them got a stroppy advise who said very busy be someone out when we can in a stroppy tone iv sent email no reply my mum is 68 and had disabilities but this is not priority for them van came today thought was for us but no someone getting gate fixed