Kaspa's Desserts Reviews 

Came to kaspa's today Sunday 11th January 2026 and can honestly say this place has gone downhill. Had to wait over 20 minutes for one of the desserts. What's the point in ordering together if they are not going to come out at the same time. This will sadly be my last time coming to kaspa's.

The service was very slow (the actual guy serving was lovely the rest weren't) the orders came out mixed tables and took ages, my sons had finished eating completely by the time mine came out so I was sat eating on my own, the manager couldnt have looked less interested in anything I had to say and pretty much rolled her eyes when I also pointed out no toilets had loo roll, it was not busy at all in there so no excuse really, bar the one guy showing people to tables the rest were not friendly or approachable

Excellent service

Complete lack of hygiene in preparing food. Long disgusting hairs in food. I will not be surprised if I get food poisoning.

Kaspa's is consistently fantastic. Huge menu selection, incredible tasting waffles and sundaes, and great presentation. A truly indulgent and perfect sweet treat every time! Would recommend to everyone!

Yesterday, I had the opportunity to visit the Kaspas Peterborough restaurant during what appeared to be a particularly busy period. Despite the evident stress and pressure, the staff performed exceptionally well in managing the situation, even in the face of some complaining and impolite customers. They offered assistance whenever possible, and from my perspective, the customer service was delightful, as they clearly put forth their best effort. My sincere commendation goes out to the three individuals who were working that shift.

I ordered Kaspas through the app and paid then when I got to the store to pick up my order I was told the app was down so they hadn’t got my order so I needed to re order it and pay in store. I have emailed Kaspas customer service twice (first email on 31/10/2025) about getting a refund for my order on the app as I paid twice, however I have not had a response from anyone.

Recently I ordered a waffle through the Deliveroo app and paid for extra white chocolate sauce and white chocolate flakes. However, neither of the extras came with my order. I was disappointed because I paid extra for something that wasn’t delivered. I hope more attention is given to the details and that orders are sent correctly in the future.

Terrible, orderd on uber eats twice both times stuff comes cold and I was only about a 10 min drive from shop ridiculous must have come straight out the fridge or freezer was ice cold horrendous sort it out or get new staff

This place needs reporting which I will be doing on Monday.50 mins for 3 drinks by a rude waiterr at Helen’s branch. Asked for a refund as I had to go to work and he refused. Poor service and drinks are terrible. I will be taking this to trading standards on Monday.

I ordered three creamy brown sugar teas with tapioca pearls but instead received drinks with juice balls. When I called to explain the issue, I was told (quite rudely) that it was tapioca before the person hung up on me. This was very disappointing — not only was my order incorrect, but the customer service was extremely unprofessional. I would never order from there again or recommend it to anyone.

Absolutely everything went wrong. I will never return to here. I come here arriving at 8.23 and they close at 9 o clock. I walked in and they said to me in a very rude manner ‘we’re closed now’ i obviously replied with ‘you close at 9 there’s still over half an hour left’ to which the lady RUDELY replied with ‘well we’re having a meeting so we’re closed’ and i’m not being funny but there was still slightly over half an hour till they close and they could have said it nicer or had their meeting as i ate my food on a separate table . i traveled from grain for this and saw advertised online a buy one get one free waffle so planned a dinner date with my friend. and to have this rude interaction chucked in our face was a massive let down. this was the kaspa’s in dockside and the lady with brunette hair. manners cost you nothing you should be ashamed

Excellent food and friendly staff, we will be back. Thank you Kaspas Stockport

Pink-haired server wearing a black baseball cap was extremely rude to us. Walked up without saying a word and threw the menus and cutlery onto the table with a bang and walked off. If you think this job is beneath you, I can tell you now you won’t do better.

Beyond awful. I tried to call them over 15 times over 3 days, during thier opening to book. I went down and booked it for 11 children, for my daughters birthday. Booked for 11 children. They put us on a table that didn't even fit their plates on.

I then kept being told we have to leave the other 3 tables free, for other customers. There was no one in there and the mums of the children were ordering from them also.

My sister made them aware she wasnt part of the party and she made her separate order and when she asked for cutlery she was told to take it from the table with 11 children on it. There was only 11 sets there. They reluctantly bought more over to her.

When leaving they shouted your welcome. I deliberately didnt say thank you, as they wouldnt even clear the table to open her presents with her friends. So, i had to use another table. I left the wrapping paper behind as they were acting like it was too much trouble us being there. When we were the only people there. They wouldnt even come and take the order at the table either.

They said they couldnt not put sauce on a waffle. They couldnt put it in a pot, as someone wanted they separate for their child.

Very poor customer service with no smiles and dry and cold waffles.

I'm obsessed with their waffles! The flavors are amazing and the texture is perfect crunchy on the outside and fluffy on the inside . Perfect environment and service the staff is really sweet especially Rubab❤️ she was really nice.

Do not buy the Rainbow Unicorn latte! Unfortunately yesterday wasn’t a good visit to jkasper’s desserts. In the end as the food made my stomach turn immediately after consuming it. I tried to speak with staff today in the shop.
No apology or compensation, no customer care..Terrible service!
Won’t go again either!

I was welcomed by lovely and polite staff, it was a wonderful experience at Kaspa’s. I recommend the choc fudge sundae with a royal brownie milkshake😍 best combo in my opinion

Horrible experience, a celebration ruined by incompetent customer service. Honestly the worst I've had anywhere. Not rude, just so slow and disorganised. How long does it take to serve an icecream and drink? The place wasn't even that busy and my daughter waited just under an hour for hers. Will never come back. The food was ok - ish but at the prices here, premium prices, the standard of service was awful. This was in Lancaster but the branch is not available on the drop-down list, so I had to put 'no specific location'.

Is it really that difficult to read an order !!! Again only half the order arrived and what did turn up was not worth the money and because there was no seal on the box to keep the item from being tampered with I didn’t eat it NOTHING TO STOP IT BEING TOUCHED BY DELIVERY DRIVER
no one answers their phone phone
Will never use again