Kavixa Reviews 34

article commandé et payé le 19/02/2026 et jamais reçu jusqu'à présent et ne répond pas à mon mail de signalement par rapport à ma commande, bref une entreprise qui fait que arnaquer les gens et qui est à bannir, à raser, gros drapeau rouge et je suis pas le seul client a qui c'est arrivé apparemment.
Stephane

Ordered item from site, before checking reviews. When I looked at multiple terrible reviews I tried to cancel. This was within 10 mins. Multiple efforts to email this support address. No reply. Item arrived can only be described as a rag. And way way too small.well done kavixa you got my money, please don’t anybody else give them any more.

Commandé des sabots homme cuir....reçu une minable contrefaçon .
Kavixa m'a demandé de retourner le produit en chine,
Le colis est arrivé à l'agence postale du destinataire qui ne souhaite a priori pas payer les frais d'importation donc malgré une dizaine de relance auprès de kavixa aucune réponse , incorrection totale, site a boycotter

Appalling product quality and worse service. Ordered some lights - turned up damaged and really cheaply made. Tried to return them via 30 day returns policy. 3 emails went unanswered and phone number unobtainable. Am disputing via credit card co and Kavixa are claiming my complaint is fraudulent! Total scam company.

Placed order and waited weeks. No answer from telephone or email listed on their website. Now making a credit card claim to get money back. Avoid

Two garments were ordered and bought. Both took weeks to be delivered. Once received, neither were of a substantial quality as advertised, and the sizes were far too small. I immediately contacted the 'support' email as directed to request a returns procedure and received no reply. After a further x4 emails requesting the same I have still received no reply. Absolutely terrible quality and customer service. Please avoid buying from this seller at all costs. You may as well burn your notes and throw your coins in the bin. Trading standards are being contacted to report this blatant hoax. A 1 star rating is too high.

J ai commandé 3 suspensions chez kavixa, au bout d 1 mois, j'ai reçu ma commande, les cartons d emballages étaient défoncés, aucun protection pour les luminaires. J ai une suspension qui ne fonctionne pas, les finitions des abats sont minables. J ai essayé plusieurs fois de les contacter par mails et téléphone impossible. Ce marchand ne mérite pas de vendre, voleur un jour, voleur toujours, à fuir apsolument grosse arnaque. Il faut fermer ce site.

Lampe reçue en morceaux. Impossible de les joindre pour la renvoyer. Adresse mail du support ne marche pas, numéro de téléphone non plus, formulaire de contact indiqué sur leur site comme possibilité de contact introuvable! Impossible de les joindre !!!!! Ne commandez pas. A fuir fuir fuir !!!!

Questa azienda è assolutamente inaffidabile! Ho chiesto un reso, nelle tempistiche giuste perché hanno sbagliato a inviare il numero di scarpe giusto e non si sono degnati di rispondere a una sola mail vergognoso!

This company is an absolute joke! Absolutely shocking! Do not buy from! I placed my order over 6 weeks ago not a single response from any of my emails regarding my order and delivery! zero communication! have no idea where my order is and whether I’m even going to get it! Fake address fake telephone number They should be shut down! don’t waste your time

DON'T BUY FROM THEM.
I bought 2 lights for my house. When purchasing I thought I was buying from London. Turns out it's a fake address on the website and it actually comes from China. It arrived after 3 weeks. The company was useless with the tracking info and gave fake tracking info.
Once the lights did arrive they are of shocking quality. The look like a frisby, made from cheap rubber and plastic. I can't really call them lights. Anyway, I have now been ignored for a week on getting a refund from them, they ignore your emails once you have the order, from now reading other reviews it looks like it's impossible to get your money back. I did however contact my bank and they have done a chargeback on my card and the money has gone back into my bank. 1 nil to me Kavixa. But seriously stay away or you will regret it with either a crap product or no refunds. Liars and frauds. Dishonest company and all the people who work for them. Disgusting behaviour. Your nan would be so proud!

Hi
I received 2 lamps but I wish to return to Kavixa. I have e mailed to try and get returns address for 1 week and no reply from them. The phone number on the website is based in France and does not work either. Lamps cost 285 euro.
Has anyone returned successfully and been refunded?

This is the worst company on the planet. Do not buy from them. All shoddy poorly made if you send back you will not get your money back please 🙏 don't consider buying from these thieves.

Commande passée le 19 janvier.
A ce jour aucune livraison ni moyen pour appeler le site.
A fuir...
C'est vraiment se moquer des gens !!!!!

Shipping times are extremely long, and the reason is simple: they are merely intermediaries. They present themselves as a London-based company, but all items are shipped from China (and the quality is exactly what you would expect from products coming from there).

The real issue is that if you need to return an order, the shipping costs are entirely borne by the buyer, and sending a parcel to China as a private individual is very expensive—often equal to, or even higher than, the price of the item purchased.

From a commercial standpoint, it is highly improper not to clearly state that returns must be shipped to China; this comes very close to deceptive, if not outright fraudulent, behavior.

Do not buy from this website.

J’ai deja ecrit sur votre site pour cette entreprise et je n’ai toujours pas de reponse a ce jour sur ma commande qui par contre a ete ancaissee le 24 janvier ou est ma commande ?impossible d’ecrire un mail(la boite est pleine)!impossible d’avoir un suivi car pas de numero de commande et pas de numero de suivi que dois je faire pour les atteindre?

I bought a product because of its design, but the product I received was not accurate to that.

When i raised this to customer service they continued to tell me I couldn't get a full refund because the product wasn't damaged, despite the fact I only bought it because of inacurate advertising.

After they then took days on end to reply to each email I sent, they then told me I had passed the 30 day return period and it was no longer eligible for return, despite the ongoing discussion.

The product took weeks to arrive and I would need to pay to return it to China if I had wanted a partial refund. The address on their website was London and it wasn't made clear that a return could be elsewhere unless digging into the T&Cs.

Kavixa is a scam site, I’ve no idea why credit card companies allow Kavixa an account. I had to raise a dispute with my credit card company (ongoing) before I even had a response from customer services. I bought an expensive light fitting which is not as described and complete junk, no instructions, no manufacturer details, plastic not glass and even if it looked ok, I wouldn’t risk getting it fitted incase it is a fire hazard. Instead of sending a postage paid label and arranging a refund like a proper retailer would, they are stalling, asking me to video their rubbish goods (which I did) describing what was wrong with them, which I’d already told them in my email. Now they’ve told me they are sending a replacement which I don’t want as our electrician is already onsite and I ordered a different light fitting from a reputable company as soon as I realised I’d been scammed by Kavixa. AVOID AVOID AVOID. credit card companies - can’t you prevent payments being made to scam sites such as these?

I bought a Joyful knitted sweater from Kavixa which was delivered on 10 January 2026. I bought the sweater on the basis of the description that it was 100% heavy cotton. It was not, so is not as described or of satisfactory quality. I wrote on 17 January to the address given on the website citing my rights under the Consumer Rights Act and exercising my short term right to reject the item and requested a full refund with no deductions and no charge for return. I requested a response within 14 days of the letter, to date there has been no response. This is clearly a rip off site and my legal rights are being ignored. Never buy from this site, I was clearly duped and now have a worthless acrylic copy of someone else’s design.

I had a very smooth experience with this company. Everything was delivered as expected and on time. Customer support was responsive and helpful when I had a question. I’m happy with the quality and would definitely use their service again.