Kenwood Damp Proofing Reviews 

Awful customer service....
We had damp treated at our property approximately 5 years ago, the wall is just under 3 meters. Kenwood treated half the wall then but didn't test the other half of the wall for damp. After asking for the original survey, which stated half the wall was not tested. Which I was told rudely by Jim that this was in fact our fault and we should have asked for the whole wall to be tested. After he tried to claim the people that lived there before asked for it to not be tested!! I am not a damp surveyor, which is why I paid for it to be done by yourselves.
After this conversation, I asked other companies for quotes, to which they all advised me I should used Kenwood again as if there is an issue in the middle of the wall, it could be a problem when I've used two different companies.
So after asking for discount as a returning customer, I now regretfully used their services again.
It took 3 visits for a very small wall to be finished, this is after a pipe was drilled through when removing plaster. When the layer of plaster was added, the pipes were moved, which meant the radiator didn't fit. Which I only found out weeks later when all decorating work was completed.
When emailing Kenwood to let them know, they did not want to accept blame. After multiple replies from them (chat gpt I assume as most of the replies seemed completely irrelevant to my questions.) They offered £120 gesture of goodwill for decorating work, which I am still waiting to receive, regardless of sending my bank details.
The customer service is awful, wherever they can take short cuts they clearly do. Whilst also accepting no responsibility for bad workmanship. I would definitely look for other companies

I contacted Kenwoods as I had a damp problem on a wall of my property. Their surveyor James O'Malley arrived promptly and conducted a thorough survey, explaining the problem in easy to understand language. I also received a full written survey. All in all very professional and I would highly recommend them.

So refreshing to get good customer service when under time pressure for a job in Watford. I dealt with James who turned around quotes and offered ongoing support. I now have all the info i need!
Thank You!!

Quick response to online enquiry. Survey visit booked in soon after and surveyor very helpful at the visit with clear explanations and advice provided. Report very thorough and informative. Woodworm treatment visit by two courteous workers and kept informed throughout.

Jim O'Malley was quick to respond and very helpful when discussing our needs demonstrating a full and insightful understanding of our situation. Highly recommend.

Very professional and prompt service and staff - would recommend this company

I recently needed to make enquiries about damp proofing, and Kenwoods came highly recommended. Although the work has not yet begun, I have been very impressed with the administrative side of the business so far.

Kelly, Lee and Jim have all been extremely helpful in arranging surveys, scheduling dates and providing the advice and information I needed throughout the process. Communication has been excellent, and everything has been handled professionally and efficiently.

So far, my experience has been very positive, and I look forward to seeing the work completed.

Jim was fantastic, super helpful.

We requested a survey from Kenwood which was carried out professionally and we received a comprehensive report.

Our follow-up queries were answered by head of sales and surveying, James O'Malley, promptly and knowledgeably.

I highly recommend Travis and his highly skilled team at Kenwood Damp Proofing.
Travis and his team take care pride in all the work they carry out regarding all dampness related issues at your property. The workmanship is outstanding and all the work is completed in a timely manner and most importantly all their work comes with a long guarantee.
A Big Thank you to Travis and his team at Kenwood Damp Proofing.

Thank you James ..An absolute efficient excellent service , with a very competitive quiet . Would have no hesitation in recommending you & Kenwood

Jack O'Malley was very professional and friendly. Would highly recommend!

Jim was very helpful in booking in the works and very accommodating to last minute requirements. Would highly recommend!

So far, excellent service from the surveyor at Kenwood and particularly from Jim O’Malley who has been so accomodating. Five stars!!

James O Malley has kept in contact and checked in to see when we will be ready to commence the planned damp treatment work. Very consultative and helpful in his approach, which is appreciated.

High recommended as a well respected company who knows what they talking about, many thanks to Jim for his prompt advice and estimates as always.

Although works have not commenced just yet I’m very impressed with the regular comms, professional engineers and Jim has been so helpful answering many questions with clarity and helpfulness in timely manner. Feeling confident works will go very well

Professional and easy to deal with - Jim O'Malley was proactive and helpful at every stage.

I would highly recommend Jim O’Malley CSRT. He was extremely knowledgeable, professional, and efficient in answering all the questions I had. His rapid responses were impeccable, and he provided clear and helpful advice throughout the process.

I would not hesitate to recommend Kenwood to anyone who requires an effective, efficient, and reliable service.

Travis was exceptionally professional and patient throughout our dealings