Delivery and medication have been great, no issues there. Only reason for 4 stars is the email volume is a lot, feels like I get a promo message every other day. Would be nice to have an option to tur... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I didn't get what I was promised. Instead there was a notification in there saying something was out of stock so they added something else that I didn't want or need. I would have gladly received the... Toon meer
Horrible experience: ordered over a month ago and tracking number doesn’t work, emailed customer service with no response. Still haven’t received product but they’ve already charged my account.
I've been using Keranique for 10 years, and it's hands down the best hair growth solution for women! I wouldn’t trust my hair with any other brand. Thanks to their amazing products, my hair is noticea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Haarproductenwinkel
- Cosmetische producten leverancier
- Gezondheids- en schoonheidsartikelen winkel
- Vitamine- en supplementenwinkel
Info over Keranique
Geschreven door het bedrijf
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contactgegevens
6080 Center Drive, Suite 600, 90045, Los Angeles, Verenigde Staten
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3,6
Gemiddeld
254 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Horrible experience
Horrible experience: ordered over a month ago and tracking number doesn’t work, emailed customer service with no response. Still haven’t received product but they’ve already charged my account.
7 maart 2026
Review zonder uitnodiging
I didn't get what I was promised
I didn't get what I was promised. Instead there was a notification in there saying something was out of stock so they added something else that I didn't want or need. I would have gladly received the majority of the products and at a later date received what was promised as it came in stock. I know you tried but when I receive products I don't want or need well I don't want them since I don't need them!
23 maart 2026
I love my brush
I love my brush! Love how it makes my scalp feel. It arrived on time too!
19 maart 2026
Biggest she listen to me no hassle …
Biggest she listen to me no hassle and I love the products and delivery service
20 maart 2026
Ease of website for ordering and prompt…I simply adore their shampoo and conditioner!
Ease of website for ordering and prompt shipping of products. I simply adore their shampoo and conditioner.
22 maart 2026
The products actually work and I like…
The products actually work and I like them. Just cant afford a lot of it
22 maart 2026
No response to an issue at all!
My order was doubled and another product I didn't want was ordered because their online ordering is very confusing. I have reached out to them twice and have not received a response. And all I want was the original order I placed to continue to be honored but the other 2 charges cancelled. But the fact that no one has reached out at all doesn't give me hope for this product
28 maart 2026
Review zonder uitnodiging
Antwoord van Keranique
Thank you for your feedback—we’re truly sorry to hear about your experience and understand how frustrating this must be.
This is certainly not the experience we want for our customers, and we apologize for the confusion with the ordering process and the lack of follow-up to your previous inquiries. We’d really like the opportunity to make this right for you.
Since we’re unable to locate your account from this review, please reach out to our Customer Support team directly so we can review your orders, ensure only your original order remains active, and take care of the additional charges right away.
Your satisfaction is very important to us, and we’re here to help resolve this as quickly as possible.
Delivery and medication have been…
Delivery and medication have been great, no issues there. Only reason for 4 stars is the email volume is a lot, feels like I get a promo message every other day. Would be nice to have an option to turn those off without missing the important updates.
29 maart 2026
Review zonder uitnodiging
Antwoord van Keranique
Thank you so much for your feedback—we’re really glad to hear that your delivery and product experience have been going well!
We appreciate you sharing your thoughts on our email frequency. We understand that too many promotional messages can feel overwhelming. You can manage your email preferences at any time by using the “unsubscribe” or preferences link at the bottom of our emails, which allows you to reduce or opt out of promotional messages while still receiving important order updates.
If you ever need assistance adjusting your settings, our Customer Support team is always happy to help.
Thanks again for your feedback—we truly value it!
Antwoord van Keranique
Thank you for your kind review! We’re so glad to hear your items are arriving quickly and that you’re enjoying the products.
We truly appreciate your support and look forward to continuing to provide you with a great experience!
Fast service
19 oktober 2025
Antwoord van Keranique
Thank you for your feedback!
We’re so glad to hear you had a fast and smooth experience—that’s exactly what we aim for. We truly appreciate you taking the time to share!
They have a poor communication problem
They have a poor communication problem. I have tried to cancel my order and have never seen they have accepted it. I can't use their product due to heart issues and I did not know that ahead of time until I read the label when I received the product.
20 februari 2026
Antwoord van Keranique
Thank you for your feedback, Marguerite—we’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We can confirm that your automatic shipment was successfully canceled on March 4, and a confirmation email was sent at that time. We understand how important clear communication is, and we sincerely apologize for any confusion this may have caused.
We’re also very sorry to hear that you’re unable to use the product due to a health concern. Your safety and well-being are extremely important to us.
As part of our 120-Day Money Back Guarantee, we have issued a full refund for your order. A separate confirmation email has been sent with the details, and you should see the refund reflected within the standard processing timeframe.
Thank you again for your feedback, and we truly apologize for the inconvenience.
My hair feels soft and silky
My hair feels soft and silky. Hopefully in time it will feel thicker.
19 februari 2026
Antwoord van Keranique
Thank you so much for sharing your experience—we’re so glad to hear your hair is already feeling soft and silky!
With continued use, many customers begin to notice improvements in fullness and thickness over time, so we’re hopeful you’ll see even more results as you go.
We truly appreciate you giving our products a try and taking the time to share your feedback!
Product does what it says it will do.
17 februari 2026
Antwoord van Keranique
Thank you for taking the time to share your feedback! We're so glad to hear that the product is delivering the results you expected. Your support means a great deal to us, and we appreciate you choosing Keranique as part of your hair care routine.
Antwoord van Keranique
Thank you for your review! We're delighted to hear that the product is delivering the results you were looking for. Your feedback means a lot to us, and we’re grateful you chose Keranique for your hair care needs.
Antwoord van Keranique
Thank you for your feedback! We're so glad to hear the product is working well for you. We appreciate you taking the time to share your experience with Keranique.
Antwoord van Keranique
Thank you for sharing your experience! We're so glad to hear that Keranique has been working well for you and that you've had such positive results over time. We truly appreciate your continued support and thank you for taking the time to leave a review.
They were good products but I did not…
They were good products but I did not see any growth or thickness to I hair so I tried another product!
25 april 2025
Antwoord van Keranique
Thank you for sharing your experience with us. While we're glad to hear you felt the products themselves were good, we're sorry to learn that you didn’t see the growth or thickness you were hoping for.
Hair regrowth can vary from person to person, and results can depend on a number of individual factors. We truly appreciate you giving Keranique a try and using the system over time. If you ever have questions about your hair care routine or what to expect from our products, our Customer Support team would always be happy to help.
Thank you again for taking the time to share your feedback.
Hair is tangled and dry after use
The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separate leave in conditioner and argen oil. Even then my hair rips out from the tangled. I use lots of the conditioner hoping it makes a difference. It does not. Seems counter productive if you are losing more hair after you use the product
5 februari 2026
Review zonder uitnodiging
Antwoord van Keranique
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’re describing is not the experience we want for our customers, especially when hair is already feeling fragile.
Hair needs can vary greatly, and sometimes a different formula is a better match. We offer alternative options such as our Deep Hydration formula for dry or easily tangled hair and our Color Boost formula for more intensive conditioning, which many customers with finer or drier hair find more suitable.
We also stand behind our products with a 120-Day Money Back Guarantee, so you can feel confident trying the right solution for your hair. We’d really like the opportunity to help—please reach out to our Customer Care team so we can review your routine and assist you directly.
Thank you again for your honest feedback and for giving Keranique a try. 💜
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