Keystones Property Reviews 

Special thanks for Teddy and the whole lettings team!
Great customer service.

Great work by Scott and the team, as a landlord I have used keystones in Romford for 5 years, just bought an apartment in Colchester, very happy.

Massive thank you to a lovely friendly guy called Reece who helped us through the experience with property. He is a credit to your business. He made it extremely easy and enjoyable. I highly recommended Keystones & would recommend to friends and family. Thank you

A friend recommended Keystones when I came to sell and it's been a great shout. Karl has handled everything professionally — he clearly knows the market, communicates well, and gives you confidence that the job is being done properly. Highly recommended!

Very professional agency, nothing is too much, I fully recommend them 100% i couldn't be happier. Very hapoy with them, i feel I can leave my property in professional hands

Very disappointing experience dealing with this letting agency during the end of my tenancy.

I experienced repeated phone calls, WhatsApp messages, and viewing requests with very short notice, which caused significant stress and pressure. Communication from one particular staff member felt unnecessarily aggressive and unprofessional at times.

My elderly father, whose first language is not English, also felt uncomfortable during a recent property visit due to the manner in which he was spoken to.

While I understand the landlord’s right to conduct viewings, I believe tenants should still be treated respectfully and given proper notice and reasonable communication throughout the process.

I hope the company improves its professionalism and communication standards in future.

Keystone undertook some renovations at one of my property's. The work was very well planned; it was finished on time and on budget.  The construction team were friendly and tidy. Michael Runicles oversaw the job, his communication skills and knowledge were first class- I would recommend him and his company

Very disappointing experience.
We were clearly assured by both the sellers and the company’s sales progressor Helena, that the property would be vacant upon completion. Based on this, we proceeded with the purchase in good faith.
At exchange, the sellers suddenly claimed they had lost their temporary accommodation and needed more time. After weeks of delays, we discovered through solicitors that they never had a temporary place and were simply waiting to complete on another property.
This lack of transparency caused us significant stress, forced us to leave our home, and move into temporary accommodation unnecessarily.
It’s hard to believe the agency was unaware of this situation. After reading other reviews, it seems this is not an isolated case, and there appears to be a pattern of important information not being fully disclosed to buyers.
Based on our experience and they did not act in the buyer’s best interest.

I have been renting through keystone since 2020, and have never any problem with then,
They’re very professional and their team is very good.
I will recommend them to anyone who wants to rent or buy the house.

Keystones are always very helpful. Katie, is always on top of things.

I have been renting through keystone since 2013 and it has been a pleasant experience. The key stars for me are Katie, Scott and Roy. Awesome team, kind, patient and compassionate.

Definitely recommend

Keystones has been managing my property in Romford for last four years. The team is very professional and proactive. I interact with Katie and she has always been very helpful. She goes out of the way to solve any issue.

I have been very pleased with the service provided by Keystones. From the beginning, their team has been professional, responsive, and reliable.
Communication is always clear and timely, and any issues are handled efficiently. The process of renting the property was smooth and transparent, and I’ve consistently felt well supported throughout my tenancy.

Overall, Keystones offer excellent value for money and a level of customer care that is both professional and approachable. Highly recommended.

Great response time to issues and always shows empathy when dealing with complaints. Katie has been very helpful and responsive. She’s very professional

Keystone has always treated us with utmost respect. They have worked in line of the contract and also provided us scope for adjustments in proper time. I have recommended keystones to my family and friends and will continue to do so.

Thank you very much Keystone and Katie for your support during our renting time.It was an amazing experience and just pleasure to contact with you.

couldnt do enough to help and genuinely help with no hodden motives what a guy

Extremely poor communication and incompetence from the staff. I have tried calling numerous times to chase up a query, only to be met with no response. On multiple occasions, staff have answered the phone but failed to respond, leaving me wondering if they have issues with their phone lines or just lack basic customer service skills. Completely unprofessional and frustrating experience. Would not recommend.

I had a very disappointing experience with Keystone Property. The service was misleading, and I encountered serious issues regarding transparency and trust. Communication was poor, and I felt that their practices were not in the best interest of their clients.

I strongly advise anyone considering doing business with them to proceed with extreme caution. There are far more reliable and professional companies out there that prioritize honesty and customer satisfaction.

We were told about the quality of service at keystones and approached them to sell our parents house after they had both sadly passed. The process of going through probate was daunting for us. However once we met Libby Ryan we were immediately put at ease and knew we were in great hands. I cant believe the professionalism and the knowledge this young lady has, she put us at ease from the outset, and is a credit to the company. The whole team at Keystones have been nothing but excellent in all they do. The speed at which they sold the house and gaining the highest possible price was just amazing. We can highly recommend Keystones.
Mick and Susan Nott