Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Avraham was professional and friendly as he updated my access tags! Many thanks.
Bedrijf heeft geantwoord
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... Toon meer
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contactgegevens
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australië
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3,8
Goed
162 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Spot on online fob order
Great communication to ensure the order was correct and programmed for the building as required. Product was delivered in a timely manner as well.
11 september 2024
Easy Ordering Process, Not so secure!
I ordered a key online for my apartment door and got sent the keys to someone else's apartment. I had to call another locksmith to change my locks as i do not trust this company anymore, if i can get my neighbors keys so easily what's stopping them? I also called the locksmith as an undercover customer and asked for their key prices for the restricted key, they charge $33.50 with shipping, Keyzee charges well over $100!!
2 september 2024
Review zonder uitnodiging
Antwoord van Keyzee
Hi Abraher,
We have no record of you placing an order with us in our system. We have requested you to provide information regarding this order via trustpilot and you haven't provided any. Therefore we believe that this review is not genuine.
Our warehouse team double check every key code before it's sent to any customer to ensure the highest standards of security. and have not had any occurence like you have put in this review to date.
The cost of a key on our platform varies depending on the fees charged by the Owners Corporation Manager which are pre-agreed to by your Owners Corporation. If you have any issues with the charges please raise it through those channels.
Best,
Keyzee Customer Care Team
Excellent Service
I urgently needed a new remote for the gate at our building. This has been outsourced to Keyzee. I explained I couldn’t get in or out with my faulty device, Mason did everything he could to ensure that I could pick a new one within a couple of hours. Excellent service and I am very grateful.
2 september 2024
Review zonder uitnodiging
Still waiting
The order took really long time to process. I was bit frustrated but can't totally complain Keyzee though as there were few parties involved. Thank Mason for showing his care to the customers and giving the order a final push. Really apricated your help.
5 augustus 2024
Mason has been responsive, problem solve quickly
Mason has been responsive, had tried his best to solve the problem. Eventually the issue had been solved . Am a happy client now . 😊
23 augustus 2024
Review zonder uitnodiging
Well organised and did everything over…
Well organised and did everything over the phone no hassle.
Had great follow up on what was ordered
8 augustus 2024
Review zonder uitnodiging
Fast and Easy
It was fast and easy to order, pay and receive my item through the system.
5 augustus 2024
WOW!
Wow! What customer service. Thank you for being so attentive with my order & my queries. Even after hours you were very helpful & offered to stay back when I needed assistance.
7 augustus 2024
Review zonder uitnodiging
Great customer service
Great customer service. Required a new garage remote really urgently. They turned around the request and delivered promptly with minimal inconvenience.
31 juli 2024
Review zonder uitnodiging
Easy to deal with
1 juli 2024
Great service and quick
4 juli 2024
Great Communication
Clear, courteous and timely communication ensured all supply details were correct and delivery requirements met.
1 juli 2024
took a bit longer than expected
took a bit longer than expected, but definitely a service I would trust!
24 juni 2024
Keys arrived at last.
The time from ordering to receipt of keys was 8 working days - was a long wait
Also the keys were not sent as registered mail as stated by the Keyzee staff member.
3 juni 2024
Received on time and despite having to…
Received on time and despite having to collect from PO was informed and able to collect at my leisure
3 juni 2024
My first time dealing with Keyzee and…
My first time dealing with Keyzee and it was quick and efficient.
Abraham stepped in to answer a technical glitch with out waiting and from this I am very happy to recommend Keyzee.
Great customer service.
3 juni 2024
Review zonder uitnodiging
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