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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought a hummingbird feeder from this company through Amazon. The bottom part of the feeder broke so i contacted the company to see if i could purchase a new bottom as they are unique in size. They... Toon meer

Beoordeeld met 5 van de 5 sterren

It has been a pleasure to work with KingsYard and try out their birdfeeders. I received both the Small Bird House and the Hanging Tray feeder. I selected the tray feeder due its size which allows for... Toon meer

Beoordeeld met 5 van de 5 sterren

Over the past couple of years I have grown to really appreciate the quality of KingsYard products. I am an avid bird lover, or maybe I should say rabid bird lover and have two KingsYard feeders in my... Toon meer

Beoordeeld met 1 van de 5 sterren

My bird feeder was knocked over by a bear last spring. It damaged the bottom screw part of the feeder. I contacted Kingsyard a number of times for a replacement part to no avail. They don't sell su... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vogelkijkplaats

Geschreven door het bedrijf

Founded in 2012, Kingsyard began with a simple passion—for birds, nature, and the joy of backyard birdwatching. Since then, we’ve been dedicated to designing durable, high-quality bird feeders and accessories that help bring birds closer to home. We believe every person plays a role in protecting nature. That’s why our products not only serve birds with care but also help people better understand bird habits and the beauty of their presence. At Kingsyard, our mission is to inspire more people to love and care for birds—and to create a backyard sanctuary where nature feels just a little bit closer.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

107 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 1 van de 5 sterren

Terrible

Less than 1 star. I bought a feeder from Kingsyard and was very disappointed in the quality for the price. I wrote them letting them know I wanted to return the feeder. They sent me a label to return it with. It was going to Amazon Warehouse. I took the package to ups and they quoted me 18.00. I couldn't believe 1. That I had to pay again to ship the birdfeeder back, 2. That it was going to Amazon when I purchased the feeder specifically through Kings Yard. I reached out to Kings Yard several times with my dissatisfaction about me needing to pay to ship the bird feeder back for 18.00 when I paid to have the birdfeeder shipped to me through Kings Yard for 7.00. I asked for a prepaid label, and they would not provide one. I called, asked to talk to a supervisor, I was told I couldnt talk to one I would have to email their customer service. So I did once again, and asked for a supervisor, and once again I was told no prepaid label, I would have to pay to return the feeder back, and my email was not forwarded to a supervisor. I will NOT be buying anything from Kingsyard again. They outsourced my order to a 3rd party and my bird feeder was expensive. Their customer service is absolutely terrible. They do not listen, its like they are reading and answering via a script. And you cannot communicate with a supervisor at all. I found a beautiful bird feeder locally, for half the price of the one I got from Kingsyard. Very very disappointing.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dedicated to their company and quick to reply

I bought a hummingbird feeder from this company through Amazon. The bottom part of the feeder broke so i contacted the company to see if i could purchase a new bottom as they are unique in size. They got back to me the very next day. They did not have a replacement bottom but offered me a full refund. I agreed, just so i can purchase another feeder. I never placed blame on them but they wanted to satisfy my purchase and with their offer, has now fully gained me as a customer for life. I love all they have to offer after looking at their direct website.

8 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No SHIPPING HELP & can't talk to a person!

I purchased two birdfeeders, in honor of my now deceased daughter, of which I thought were bluebird feeders (the symbol for my daughter's passing). When they came they were suet only holding feeders. I attempted to explain this to them, of which is a whole other ordeal, talked a to a person ONE time, just to find out that they would not honor their 30- day return policy. The shipping label they sent me - WAS NOT A PRE-PAID label and to find out - I am expected to ship these two incorrect feeders BACK TO NEVADA from New York. It will cost be more to ship the feeders than they are worth. Companies that sell items have access to discounted shipping labels - they could have assisted me or paid half or something?? They couldn't give me the time of day, nor could I talk to a person. IF YOU'RE UNSUE DON'T PURCHASE. If you don't like it or decided it doesn't meet your needs - they won't help you to return it.

19 februari 2026
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

Hi Deb,

First, we’re truly sorry for your loss. We understand that your purchase carried a very personal meaning, and we’re sorry this experience turned into a frustrating one.

After reviewing your order, it appears the items received match what was selected at checkout.

Regarding returns, our policy requires customers to cover return shipping when the item is not defective or incorrectly shipped. This is a standard practice, but we understand that in cases like yours, the shipping cost can feel disproportionate.

While we’re not always able to provide prepaid return labels, we agree that we could have handled the communication more thoughtfully and offered clearer guidance. That’s something we are actively working to improve.

We’d still like the opportunity to help. If you’re open to it, please contact us at cs@e.kingsyard.com with your order details. We’ll review your case again and see what we can do to reach a more reasonable outcome.

Sincerely,
Kingsyard Support Team

Beoordeeld met 4 van de 5 sterren

Nice Feeders

Just bought two of their bird feeders and they seem well made, clearly based on the Squirrel Buster design, but with a nice Hammerite type finish.

It is a bit odd that a Chinese company would use a regal title in their name given what they think of them?

31 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ♥️ Kingsyard!

I ordered 4 bird feeders from Kingsyard and when I paid I somehow missed the field for the discount code. I emailed them about it and they answered right away. They were friendly and polite, and quickly refunded the discount amount!
The birds and I are very happy with our new birdfeeders! They work well, are attractive and were very reasonably priced! Thank you Kingsyard!

11 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Replacement part

My bird feeder was knocked over by a bear last spring. It damaged the bottom screw part of the feeder. I contacted Kingsyard a number of times for a replacement part to no avail. They don't sell such parts so I would need to order a complete unit which I can't afford to do. I receive no positive assistance from KingsYard AI system. Not at all helpful. Non one to call to talk too. Poor Service. I won't consider KingsYard for a pruchase again.

10 november 2025
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

Hi,

We’re sorry to hear about your experience and understand how frustrating this must have been. Wildlife damage can be challenging, but we clearly should have provided clearer and more helpful support.

Please reach out to us directly at cs@e.kingsyard.com with your order details — we would like the opportunity to review this personally and see how we can assist.

Your feedback matters, and we are working to improve our customer service accessibility.

Beoordeeld met 5 van de 5 sterren

This mesh house feeder is a winner

This mesh house feeder is a winner! The construction is sturdy, it's simple to fill and clean, and the charming design makes it a lovely addition to the garden. We were delighted to see birds visiting it right from the start. A perfect combination of form and function!

6 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Works well in my backyard!

The reason I write the review is their premium product, I purchased a hummingbird feeder and a squirrel-proof feeder from them, both work well in my backyard and attract birds for me! The amazing part is that the price I purchased them was half the price of the previous one I ordered on Amazon.

30 december 2024
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

Thank you so much for your kind words! We’re delighted to hear both your hummingbird feeder and squirrel-proof feeder are working well and bringing more bird activity to your backyard. It’s wonderful to know you also see the value in our products compared to other options. We truly appreciate your support and look forward to providing you with more quality feeders at a great value.

Beoordeeld met 1 van de 5 sterren

Lack of seller communication or resolution

Item ordered 11/5/2023. Order finally delivered on 12/19/2023 and was broken when received. Seller was contacted 12/19/2023. No response. Website states response within 48 hours.
Seller was contacted again 1/2/2024. No response. Website states response within 48 hours. Today is 1/5/2024. Website states no refunds after 30 days. Seller is incompetent or a scammer. You decide. I know what I think the seller is. See above.

19 december 2023
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

We’re very sorry to hear about your experience. Normally, our customer service team responds to all inquiries within 24–48 hours, and it’s never our intention to leave a message unanswered. As we’ve only recently joined Trustpilot, we are just now able to reply here. Please contact us at cs@e.kingsyard.com
with your order details, and once verified, we’ll be glad to offer compensation to make this right. We truly value your feedback and appreciate the chance to resolve this for you.

Beoordeeld met 1 van de 5 sterren

Customer service

I ordered a hummingbird feeder on Dec. 12th, 2023. It never came. I couldn,t track the package from the email they sent. I have emailed customer service about 5-6 times and no one responds. I can,t seem to find a phone # to call. I am very disappointed in this company

12 december 2023
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

We’re truly sorry to hear about your experience and the frustration this has caused. This is not the service we aim to provide. Please confirm whether your order was placed through our official website kingsyard.com, as our customer service team normally responds within 24–48 hours. Kindly contact us directly at cs@e.kingsyard.com
with your order number, and we’ll make sure to look into your issue. If you need any further assistance, we’re always here to help.

Beoordeeld met 1 van de 5 sterren

ORDER FOUR BIRD FEEDER

ORDER FOUR BIRD FEEDER , AND GOT A HUMMING BIRD FEEDER INSTEAD OF DOUBLE A SUET CAKE FEEDER

15 november 2023
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

We’re truly sorry for the mix-up with your order. This is not the experience we want for our customers. Please contact us at cs@e.kingsyard.com
with your order details, and we’ll arrange to send the correct item or provide a suitable solution right away. Thank you for bringing this to our attention, and we appreciate your patience as we make this right.

Beoordeeld met 3 van de 5 sterren

Okay Quality

I like the look of this companies bird feeders so I decided to give them a try and ordered a recycled hopper feeder. The quality of the feeder was okay but there were a few issues. I wrote Kingsyard since they advertise a lifetime warranty and got no response.

29 juni 2023
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

Thank you for giving our feeder a try, and we’re sorry to hear about the concerns with your order. All of our products are backed by a lifetime warranty, and normally our customer service team responds within 24–48 hours to help resolve any issues. Please reach out to us at cs@e.kingsyard.com
with your order details, and we’ll be glad to assist you and make sure your warranty is properly honored. We truly appreciate your feedback and the chance to make this right.

Beoordeeld met 5 van de 5 sterren

Creative take on bird feeders

I had been seeing a healthy number of sparrows near my balcony so I bought a feeder and set it up. KingsYard is quite creative in terms of designing the feeders so if you like funky looking stuff, this is the right place. Overall, I am happy with my product and the sparrows seem happy too.

14 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sturdy, well-built, beautiful bird feeders

Amazingly sturdy products! Have a smaller, covered green feeder that caters to our smaller feathered friends. It keeps the seed protected from rain--the first one that has ever done that. The larger birds cannot get into this wonderful feeder, so the finches, woodpeckers, grosbeak, nuthatches, chickadees, and tufted friends can eat until their bellies are full. A long, yellow feeder with stands for our larger feathered friends allows for multiple birds to feed at the same time. I have had other similar feeders that do not stand up to the weather nor the birds. Highly recommend both. I have two Kingsyard feeders and cannot wait to get more. They are high quality, beautiful, allow one to choose which birds to cater to. Do yourselves a favor and buy Kingsyard...you will be thanking them...and so with the birds!

19 oktober 2022
Review zonder uitnodiging
Logo KingsYard

Antwoord van KingsYard

Thank you so much for your wonderful feedback! We’re thrilled to hear how much you and your feathered friends are enjoying the feeders. It means a lot to us that you notice the quality and thoughtful design. We truly appreciate your support and can’t wait to bring you more feeders to enjoy in the future. Happy birding!

Beoordeeld met 5 van de 5 sterren

Great Feeder

When I received my KingsYard feeder I was suprised by the quality. It is very durable and well manufactured. The birds love it! It's also super easy to clean (huge perk)!

3 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kingsyard Feeders and Birds - Perfect Together!

I have been using a few Kingsyard feeders as well as a feeding tray for quite a few months now. Excellent value products. Price point is is nice and affordable, build quality is what you'd expect. We live stream daily, these feeders are great on camera as well! Nice colors to choose from. Thank you Kingsyard, looking forward to what you will do next!
Relaxing Ways

1 oktober 2022
Review zonder uitnodiging

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