KT Healthcare Reviews 

We recently went through the autism and ADHD assessment process for my son, and from start to finish the whole experience was incredibly smooth. Everyone we dealt with was professional, understanding and genuinely listened to everything we had to say.

The waiting time was also minimal compared with other places we had looked at, which made such a huge difference. Communication throughout the process was excellent, and when we needed the reports urgently, Holly went above and beyond to help get everything through quickly.

I have felt completely supported throughout the whole process and really appreciated how listened to and understood we were.

Thank you so much to the whole team, and especially Holly, for all your help. I genuinely can't rate KT Healthcare highly enough

From start to finish KT health care have been absolutely amazing. They listened to me with such respect and kindness. For years I have been fighting to be listened to about my son and they are the only people that did. Absolutely fantastic.

We went private for my 10 year old daughters combined Autism and ADHD assessment, after funding was cut in our area for Right to Choose patients halfway through our process.

We have been very impressed with KT Healthcare's service. Our main contact Holly was so efficient and reassuring. The whole process has been fast, and I know its all been safe in her hands, without me having to chase anything.

Huge thanks to Rachel, Jennifer and Katy, the practitioners who did our assessments, who were so understanding, supportive and thorough, and also lovely people.

The reports were good, accurate, and timely.

There was a lot of shared experience with the people who work there, many having been through the same challenges with their own children. That personal experience put me at ease straight away.

Overall we were very happy with the service, and would highly recommend.

I've had a mixed experience with KT Healthcare. My daughter went through an assessment with them which went fairly smoothly. This is why I'm giving them 3 stars.

However it seems that they are not so adept at adult assessments. The wait time after referral was meant to be 12 weeks but it took 9 months before my assessment took place.

After the assessment I was told that I would receive the results within 4 weeks. I asked to make an appointment but they said they couldn't provide this.

Because I was given no time or date for when I would receive the results, I've been feeling anxious every day in case I receive the call and staying close to my phone in case I miss it. The wait has felt unbearable.

After 4 weeks I still didn't hear anything and called them to find out what was happening but wasn't able to get through to anyone.

When I emailed to chase up, the only person who responded to me was the speech and language therapist. As it wasn't her responsibility to feedback the results she said that she would pass on my message. Again I didn't hear anything back.

Nearly 7 weeks has now passed and I still haven't had the results.No explanation or apology has been given for this.

In the meantime I've been living in a state of limbo feeling like I can't get on with my life as I don't know my diagnosis and don't know when I'll hear anything. This is causing high anxiety and impacting all areas of my life.

I called them this morning and managed to get through to someone. They were still unable to confirm when I would hear back and said they would check with the therapist and call me back. That was several hours ago now and still no update.

If I knew a time and date when I would receive the results I would be able to relax until that date but the uncertainty of not knowing when I will receive the call is very difficult.

It reminds me of when a parcel delivery is due but they don't tell you what time it will be arriving so you stay in all day to wait just in case. I've been living in this state of waiting for nearly 7 weeks.

You would think the company would be aware of the difficulty many neurodivergent people face dealing with uncertainty and the anxiety that waiting to hear a diagnosis can cause. I think that asking for a date and time to receive results is a reasonable adjustment which could relieve a lot of stress and anxiety for people.

Unfortunately I can't recommend this company as communication with them has been very difficult/non-existent and they don't keep to the timelines they promise or provide updates.

I should mention that I accessed this service through 'Right to Choose'. Maybe they offer a more compassionate and reliable service to their private clients?

As an adult age 20 nearly 21 I went through the right to choose process with KT healthcare and they were absolutely amazing with the whole process it did take a while but they helped me understand why I am the way I am and it has made a big difference in getting my diagnosis definitely recommend!

Very good, lovely friendly staff , my son had his autism assessment through right to choose, I recommend this company, im also autistic and adhd , they took there time to explain everything to.me and didn't rush as I was my sons informant person well recommended thank you for all your support

I have had a great experience with KT Healthcare. Every stage of the process was clearly explained, and whenever I had questions or concerns there was always someone willing to listen and offer helpful advice.

My six-year-old was put at ease as soon as he met his assessor, who was incredibly kind and caring. This meant a lot to us, as he had been very worried beforehand.

From the initial GP appointment to the final assessment and the phone call confirming the diagnosis, the whole process took around six months, which is absolutely amazing compared to the NHS waiting times of nearly two years.

This service is incredibly important for young children so they can receive the correct support both in and out of the school environment as soon as possible.

Because of the positive experience we had, I will also be choosing KT Healthcare for my other child, as the NHS waiting times are simply too long. I am confident we will receive the same high level of care again.

We have been advised that the final written report will be provided within 4–6 weeks, and the follow-up phone call to discuss the diagnosis was a gesture that was greatly appreciated. It made the process feel very supportive and personal, which I don’t believe we would have received through the NHS/CDC route.

We recently completed an Autism assessment for our son through the Right to Choose pathway with KT Healthcare, and the whole experience has been extremely positive.

From the very beginning, the administration team were responsive and helpful, always replying promptly to our email queries.
During the online assessments, Helena Fenton (SALT) and Natalia Sofroniou (Specialist Neurodevelopmental OT) were incredibly caring, compassionate, and reassuring, which made the process feel much less daunting for both us and our son.

The turnaround time for the MDT decision and outcome was also impressively quick, which we really appreciated.

Overall, we’re very grateful for the professionalism, kindness, and efficiency shown throughout the entire process.

Excellent service throughout!My daughter masks at school and finds life tough, but, having this assessment and diagnosis has made her feel lighter, the experience has been positive from start to finish.
My daughter finds it a challenge to connect with people she is unfamiliar with and I was very uncertain as to how the online assessment would go, I need not to have worried, we had a lovely lady called Tracey, and she settled my daughter in and they completed everything required. The parent section of the assessment was completed professionally. The report and feedback was quickly recieved and easy to read and understand. I would have no hesitation in recommending based on our experience as it has been postive from the start and all the way through to receiving the report. Thank you!

After having a horrific experience for an ADHD child assessment with another provider, our experience getting an autism diagnosis for our daughter via the Right to Choose pathway couldn't have been more different.

The staff at KT Healthcare were so caring, professional and warm. They took our concerns seriously and treated us as individuals rather than a rushed tick box exercise.

They are used to the fact that girls present differently and dealing with girls who mask. The person who did my daughter's assessment was amazing with her and put her completely at ease. She even noticed things that school had missed out during her time observing and interacting with my daughter.

They were also really quick in following up with a detailed phone call, listing their observations and recommendations. In short, our experience this time around couldn't have been more different. I have nothing but praise for KT Healthcare.

KT Healthcare have been amazing with helping me diagnose my little boy with Autism. They were so kind, caring and supportive throughout the entire process. Put in for an assessment last May, things were put on hold for a few weeks because of the school holidays and getting their information across but from my son being seen by Emily it was a week later he was diagnosed. I will recommend this company to anyone who is seeking an assessment!!

The entire process was really well thought through. Every member of staff we engaged with was compassionate, understanding, and genuinely engaging. We felt heard and listened to throughout, and receiving the diagnosis has made such a meaningful difference. Everything was explained clearly at every stage, and the team were consistently kind, professional, and supportive. We felt validated throughout and, for the first time, truly understood. Thank you so much.

A very well organised, non-judgemental, friendly service. It was a very nerve-wracking time for our family and KT Healthcare handled our assessments brilliantly. Thank you and in particular to Sarah Squires who made me feel heard and took real care and time to understand me which made me feel confident with the outcome of the assessment

We just wanted to say the biggest thankyou to everyone at KT Healthcare for such a positive experience.
We used the right to choose pathway for an ASD diagnosis for our child due to local wait times being 3yrs+ and our child needing a diagnosis to receive more support in school etc. Communication throughout has been outstanding from the office staff arranging the paper work and phonecalls, to the exceptional treatment and care from the consultants and assessors. They have all made a stressful time so much easier for us as family and we cannot thank them enough. The kindness, care and understanding shown to us and our child has been outstanding. A huge thankyou to Hans and Emily especially.
The whole process has taken under 6 months from start to finish (some appointments were re-cheduled due to illness) and has gone very smoothly.
We would highly recommend KT Healthcare to anyone and will definitely use again in the future if needed.

**Updated: After nearly 6 months they sent one email saying they will not take me as a patient without explaining why so I wasted 6 months [reduced from 2* to 1*]**

So I started the right to chose process for an autism diagnosis in July/August 2025 and was informed it would be 8-10 weeks for the whole process. I didn’t get my first contact until September to fill in the documentation - which I did within 2 weeks, I've now been kicked down the road until January 2026 (an occasional correspondence about one a month to say ‘very soon’ bit only when I emailed first for an update)

I had a 5min phone call in mid December with 2 follow up questions and was told I would be called back in a couple of days to a week for the next stage. It’s now been nearly a month and still no contact or replies to my emails.

Very stressful, poor communication and utterly missed timescales. I can’t comment on quality of care since I’m 5-6 months in and still no date in sight

Kt healthcare are very kind and passionate about their role, they knew how to keep my 2 girls happy and was able to get them to participate. Had 2 separate assessments 1 in end of September and was diagnosed and the 2nd end of November and also diagnosed. Very quick process from start of doing the referral and to the diagnosis. Very much recommend kt healthcare to everyone.

My child was referred to KT Healthcare under right to choose. Initially I was quite pleased about how good their communication was however sadly, this deteriorated. I kept chasing them and they said school had not returned the questionnaire. Then it meant that my child was not booked in and Greater Manchester paused RTC so now is stuck in their referral system because they did not have an appointment booked. They were less than understanding about this and not very kind or compassionate. So basically we have been penalised because either KT Healthcare didn’t send the original questionnaire and/or school did not send back quick enough. The amount of parents who have issues with school you would think that they would have tried to escalate this. To add insult to injury, I have seen this morning they have advertised a Black Friday discount of 20% not long after they shut RTC, I feel this is extremely distasteful as so many parents are desperate to get their child assessed and to offer this out is not an act of kindness, but actually a good way for them to make money on what is heartbreaking for a child and their family. If RTC reopens I will absolutely edit this review to include our next experience good or bad, but for now I am not happy with their lack of ethics and compassion.

My daughter was advised to pursue an Autism diagnosis through adult NHS services as part of the outcome of a CAMHS ADHD diagnosis (that took 2.5 years and is still rumbling on). She contacted our GP end of June and just FOUR months later it's all done & dusted. She selected KT Healthcare because they showed the lowest waiting time and they certainly delivered a fast and highly professional service. I wouldn't hesitate to recommend them.

My son was assessed for Autism through the right to choose pathway. I chose KT Healthcare and I had to write a review. The process from start to finish was made so much easier due to the amazing communication, professionalism, kindness and understanding of all the staff we came into contact with through our journey. My Son is Autistic, we now know. And we are so grateful the journey to that knowledge was through KT Healthcare. Thank you for all of your support and understanding.

I can't thank Alex and Steph enough for their time compassion and empathy to my daughter. An autism assessment as the parent is emotionally draining but I was made to feel so comfortable and understood. No judgement.
My daughter struggles to speak with strangers, but she was made to feel at ease and no pressure.
The service was so quick and efficient and professional but with a human touch. I would recommend them 100%
Thank you so much