KITBRIX Reviews 233

Great little bag, exactly as advertised.

Innovative, yet simplistic, design.

Very practical.

speedy delivery. high quality and really robust. and the thought that's gone into the engineering of these product is so great.

Really happy with my new swimming bag. It is the right size to fit everything in and is comfortable to we wear.

We have a few bags now but this was the first tote
More everyday useable
Can drop it down anywhere thanks to waterproof base
Quality perfect as always

Zero customer service. Returned a Tote bag, as it was a lot smaller than the advertising images implied. This was at the beginning of January but have still not been refunded and all emails and messages ignored/unanswered.

I am sad to rate so poorly as I love my hero bag.
However my husband purchased me a tote pack for Christmas. The incorrect item was sent. Customer services have still not resolved this despite numerous emails. I have returned the incorrect item, which they received 8 days ago. But have failed to respond to any messages or to send the correct item out

After completing the Serpentine Super Six Swim, I was gifted the TotePack. Love using it for my kitbag. Use for lake swimming and indoor swimming. Wouldn’t use anything else. Fully recommended.

The Hero Bag is a sturdy, well put together and robust bag, and does everything it should do very well. I already own one of these and wanted a couple extra.

However, I ordered mid November with KitBrix's initial Black Friday offer, unfortunately my initial order failed to turn up, the customer service team were excellent, apologetic and re-sent my order, expedited delivery.

The day my two bags arrived, the marketing team reduced the price by a further 10 percent: what a kick in the teeth for a returning loyal customer!

I would give 5 out of 5 to the customer service team, and ZERO out of 5 to the marketing team who really know how to rub a customer up the wrong way. The average would be two and a half, but you get rounded down in this case.

Excellent quality and smart, space saving designs. Delivery and service were smooth, and I'm very satisfied with my purchase.

The tote bag is lovely and well made. Bright colours make it visible. Just what I need. I already have the one with the back straps and wanted one without plus the bundle was good value so I bought the changing mat and a microfibre towel too. I also have the poncho. Each piece of kit is ideal for swimming, gym, aquathlons and surf lifesaving.

The bags I ordered are excellent quality. I ordered two but only one turned up. It was initially not easy getting in touch with customer services but once I had, my second bag was quickly dispatched

I was impressed with the excellent communication at every stage. It's a pleasure to receive personal replies from a human, not automated systems. Combined with fantastic products, the service is first-class.

Fantastic product, great design and bullet proof construction, what’s not to like!

Mi experiencia es muy buena y muy recomendable

Brilliant company, very quick delivery and the product is perfect will be buying more in the future

Love my kitbrix, bought it for wild swims, used it for camping

Terrible customer service, phone not answered emails not responded to, feels almost like a scam

Great product - well made and practical with added bonus of great customer service

I love it. Very usefull.

Great product have 4 of the older versions and the newer zip is much easier to use, making the product now perfect !