Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done. I received a lovely email from Becky telling me she had fixed the problem and had issued a refu... Toon meer
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a subs... Toon meer
Bedrijf heeft geantwoord
Wow your team are amazing! Exactly what you see on line, exactly to size, amazing prices and great contact from ordering to delivering. Comes well packed aswell. Fantastic service through out and will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be one of the UK's leading team kit and sportswear retailers. With grassroots sport at our heart, we've been providing quality products from the biggest brands since 2005. Customer reviews are always welcome!
Contactgegevens
6-8 Stevenson Way, S9 3WZ, Sheffield, Verenigd Koninkrijk
- 0114 275 6860
- sales@kitlocker.com
- kitlocker.com
4,0
Goed
7K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service
I ordered 2 sweatshirts instead of 1 by mistake and emailed Kitlocker once I realized what I had done.
I received a lovely email from Becky telling me she had fixed the problem and had issued a refund.
Brilliant service thanks and I will be a customer in the future.
15 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Kitlocker.com
Hi Benett,
We're happy to hear that your son is very happy with the items. Thank you for sharing this positive experience with us!
Kind Regards,
Team Kitlocker
Antwoord van Kitlocker.com
Hi Danilo,
We're happy to hear that you had a great experience with our products and pricing. Thank you for your positive feedback!
Kind Regards,
Team Kitlocker
Marsell the goat
Used Marsell to order some kits for our youth team, I spoke and dealt with many suppliers but he stood out by far from a communication perspective, price and quality. Gave me the best deals, and best advice and no question was too much for him. Done a really good job which should be recognised.
We ran into a problem, but he called me straight away with a solution better than the original plan, top bloke!
1 maart 2026
Review zonder uitnodiging
Great junior football
Fantastic product at a great price bought as a gift for a 7 year old who absolutely loves it. Easy to inflate very satisfied customers
6 april 2026
Abysmal stuff
Placed an order for two items on the 10th March with both items in stock. Turns out one of the items was out of stock. Didn’t receive an update on my order being dispatched, so contacted. Told they were waiting for stock to arrive on the 23rd March - this then got pushed to the 27th March. Ignored a couple of emails after that & only received an update on the 3rd April to say ‘a batch of delayed items have now arrived’. Have since received my order, yet it contains one of the items I ordered, not both. You’ve had my money for a month, and proceed to send me one out of the two items, a month later - cheers lads
10 april 2026
Review zonder uitnodiging
Antwoord van Kitlocker.com
Thank you for your review.
Please accept our apologies for the delay in getting your items to you.
We have unfortunately, been faced with significant delays from the manufacturer for some items, which in turn, means that the order will be held back, unless manually split, whilst we wait for everything to be ready to ship.
We know this does not excuse the delay, but hope it provides some context as to why it has taken so long.
It does look as though one of two items was shipped, with the last item having been refunded at your request late last week. The funds will clear back into your account this week.
Once again, we sincerely apologise for the inconvenience caused by this.
If we can be of any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Kind regards
Team Kitlocker
I ordered two items from kitlocker over…
I ordered two items from kitlocker over 4 weeks ago and I’ve still not received my items. I have messaged and had no reply.
Check before you purchase as I’m currently over £90 out of pocket and still no items.
6 maart 2026
Review zonder uitnodiging
Antwoord van Kitlocker.com
Hi Chris,
Thank you for your review.
It looks as though your order contains a couple of items which have a longer leadtime on them, which means your order will be shipped a lot later than the usual 2-3 working days after placement.
I can confirm that you should expect this to arrive with you between 16/04-17/04. We will be in touch with you via email once we have shipped this out, with tracking to follow.
If you need any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help!
Kind regards
Team Kitlocker
great price and good product
30 maart 2026
Chris at Kitlocker has been really…
Chris at Kitlocker has been really helpful with a recent order I placed. The customer service I received was second to none and I will be placing more orders.
2 april 2026
Review zonder uitnodiging
Great experience good value for money.
28 maart 2026
Antwoord van Kitlocker.com
Hi Richard,
Thank you for your review.
It looks as though the courier has sent this over to one of your neighbours, however, this morning we have emailed you to confirm the resolution to this issue.
If you require any further assistance, please email us in that thread and we'll be happy to help.
Kind regards
Team Kitlocker
Great choice of products at very…
Great choice of products at very competitive prices. I like the fact that delivery is by Royal Mail rather than a less reliable courier. Good service.
28 maart 2026
Ordered wrong size
Ordered wrong size. No issues / fast refund and speedy response to my sizing product query. Thanks
30 maart 2026
Just what I needed
Just what I needed. Perfect size and comfortable. Exceptional, fast and deficient service.
29 maart 2026
Item NOT delivered yet…
I ordered an item in March and paid extra for quick delivery.But its now Easter and still nothing and I can't get hold of anyone at kitlocker. I should have read the reports on here first about a substantial amount of poor delivery. Should kitlocker bother to read these reviews then my order number is 9347507 n.b I wanted to order 2 of the item but without an explanation it wouldnt let me - good job as it sounds !
3 april 2026
Review zonder uitnodiging
Antwoord van Kitlocker.com
Hi David,
Sincere apologies for the delay here.
Unfortunately, our operational facility faced issues with the local power grid and internet cables, which had significantly dampened our efficiency in shipping orders out. We had applied a backup, but this does not operate as efficiently, which is why your order was significantly delayed.
I can, however, see, that your order was dispatched yesterday, so you should have received a confirmation email regarding this with the tracking link available to open.
I have processed a refund for your postage fee, so please allow 3-5 working days for this to clear back into your account.
If you require any further assistance, please don't hesitate to get in touch via support@kitlocker.com and we'll be happy to help.
Kind regards
Team Kitlocker
Super fast delivery and product (socks…
Super fast delivery and product (socks ) exactly as described.
29 maart 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.