After receiving delivery (which was very quick) of a bergan I noticed there was a slight manufacturing defect. I contacted Kit Pimp showing them the defects. They offered a few options to resolve... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m overall happy with the product however I got sent the wrong pattern, I wanted green as opposed to MTP, and I’m too lazy to send it it back haha
Bedrijf heeft geantwoord
Great! Light weight! Strong materials! Lot of space and pockets! Allways had problems before with extra space when carrying extra load- extra ammo, food, radio, first aid, optics, other sensiti... Toon meer
Absolutely delighted with the green commander'sdaysack, incredibly versatile and much needed for field work in places where DPM versions attract all the wrong sorts of attention! Thanks again, wish I'... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.
Contactgegevens
Kitpimp UK, 2-4 Darwin Close, RG2 0TB, Reading, Verenigd Koninkrijk
- +44 7456377864
- sales@kitpimp.co.uk
- kitpimp.co.uk
4,7
Uitstekend
293 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great quality and as described.
Product was great quality and as described.
Delivery took a little longer than I had hoped due to seller being on holiday.
14 januari 2026
Honest review from an ex squaddie.
I'm a British armed forces veteran of 8 yrs and the SAS combat smock which I received is IMHO the best smock that I've owned.
Great quality, great price and speedy delivery.
I highly recommend this seller.
Many thanks. 👍👍👍
30 januari 2026
Review zonder uitnodiging
Pathfinder bergen
Pathfinder bergen is superb value and top quality.
Excellent service and very fast delivery
13 januari 2026
The customer service swift and great quality product.
The customer service was great. We had a delivery problem with the order but the responded swiftly and sent an alternative product straight away. Thank you. Would recommend.
19 januari 2026
Third class pathetic customer service long delayed in complete order
Long delayed in complete order, items don’t have any tags neither card board or labels attached. Owner says they don’t have any labels or tags on their items. You have to take their word items are new. FedEx as a delivery company was absolutely pathetic.Open crushed box items missing, no instructions followed. Missing items were provided and original delivery charges refunded.
Initially I thought Customer service can improve a lot but after leaving the review, I received a 22 minutes long call threatening no more orders for me if I didn’t change my review to 3 or 4 star, then questioning my ethnicity for leaving a 1 star review, asking if my child had ADHD because he was upset for the long delay, and when the 22 minutes abusive behaviour didn’t intimidate, threats turned into bribe, I was offered a MTP Smock to change my review to a 3 or 4 star review.
FedEx scheduled delivery slot was in the morning which we waited but it was delivered in the evening around 5.
False accusations that I begged for a delivery refund, it was offered.
Initially nothing was mentioned on the website that the owner is on holiday,
He falsely claimed that it was mentioned on the website but then changed it to socials.
Even after coming back from holiday our order was sent after a week because he only visited his warehouse only 2 days in a week and wasn’t bothered to send our order early, despite already multiple weeks late.
I believe now that the customer service is third class, pathetic and disgusting and I think non existent.
15 januari 2026
Antwoord van KitPimp UK
Fedex as a company delivered your item one day after collection, as for the "opened crushed box", it was simply a DHL Size 4 Box cellotaped over, recycling is good for the environment. Yes the missing items were provided. As for the overall customer service alot of calls were entertained to remedy a solution especially after you begged and pleaded for a refund of postage, but we'llt take your feedback onboard sir. As for labels, in the textile industry especially from small companies such as ours alot of tailored goods do not have "tags with barcodes", if you think your items are "used" and can't take our word for it, or use your own common sense on examining items are new condition?
I wanted a multi purpose bag.
10 januari 2026
SAS jacket
SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you start doing them in navy or green
14 januari 2026
Case A ordered, Case B delivered
I ordered Case A and got Case B. I'm now stuck with 7 meals that I can't eat without puking for days and will have to give away or try to sell on.
Will stick to UK & European meals from now on. Very expensive lesson learned.
9 januari 2026
Antwoord van KitPimp UK
Apologies for this issue, it may have been a mix up with the MRE cases which is a bit unfortunate as they were arranged into their designated cases from A to B, we'd be happy to credit you a partial refund in this instance if you could reach out to us
Great product
Great product, excellent communication and will definitely be ordering again!
13 januari 2026
Absolutely fantastic bit of kit
Absolutely fantastic bit of kit. The hybrid webbing is really well built, fits a decent amount of kit and is really comfortable to wear.
7 december 2025
Fast service and just as described will…
Fast service and just as described will definitely be buying from again
22 november 2025
What an excellent bag
What an excellent bag, all I want is KitPimp Gear now! Looking forward to anything new popping up.
17 november 2025
Great Kit, terrible delivery.
Great Kit, great company, terrible delivery(FedEx).
They apparently tried to deliver to my home address but couldn’t, so I re-arranged it to a drop off point. It was at this point t it was all lost in the system. It was only that I went back two days in a row to check and it was there. Still a week later, FedEx could not find any detail of what happened to my parcel.
3 november 2025
Antwoord van KitPimp UK
I can only apologise for this delivery experiance, Fedex in general are an excellent alternative and cost effective solution to DHL Express, this could be an instance of a one off but again, our apologies
Patrol Commanders day sack
I used this as my day sack on a recent 8 day walk along the Ridgeway.
It certainly had ample space and the various pouches and pockets made it easy to organise my gear.
I’ll certainly be using it on future trips.
17 oktober 2025
Excellent smock!
Hello KitPimp team!
I recently purchased an SAS smock, size M, black, from your online store. The smock arrived, it's just as it is shown in the picture. It's a very substantial jacket, heavy and obviously well-made. I haven't had the chance to wear it yet, but I think it's the perfect outerwear for travelling, hiking, and generally being out and about.
I would only change or add several little details:
1. Investing in better-quality drawstrings and toggle buttons that are a bit sturdier would elevate the price, look, and feel of the smock.
2. Investing in better-quality size and property tags on the inside instead of the nylon white ones with black letters would also elevate the overall look of the smock.
3. Adding a pair of zipper pulls to the forward closure would make the jacket more convenient.
I am strongly considering buying an olive green one. Thanks again for the great product!
13 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.